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The Royal Hotel Cardiff

3.5 star property

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Photo gallery for The Royal Hotel Cardiff

Restaurant
Property entrance
Standard Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Reception
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar
$96
includes taxes & fees
Dec 22 - Dec 23

Explore the area

View in a map
88 St Mary Street, Cardiff, Wales, CF101DW
  • Place, Cardiff Castle
    ‪5 min walk‬
  • Place, Utilita Arena Cardiff
    ‪6 min walk‬
  • Place, Bute Park
    ‪6 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Twin Room

9.4 out of 10
Exceptional
(8 reviews)
  • 248 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room

Standard Triple Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Triple Room

8.0 out of 10
Very good
(4 reviews)
  • 322 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Cinema Room

Cinema Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Cinema Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Double Room

8.8 out of 10
Excellent
(42 reviews)
  • 211 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room

8.0 out of 10
Very good
(2 reviews)
  • 307 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Double Room

Economy Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Economy Double Room

9.0 out of 10
Wonderful
(13 reviews)
  • 140 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room

  • Sleeps 2

View all photos for Standard Double Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Double Room

  • Sleeps 2

View all photos for Standard Triple Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Triple Room

  • Sleeps 3

View all photos for Standard Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Twin Room

  • Sleeps 2

View all photos for Economy Double Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Economy Double Room

  • Sleeps 2

View all photos for Cinema Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Cinema Room

  • Sleeps 2

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About this property

The Royal Hotel Cardiff

3.5-star hotel in Cardiff City Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. WiFi in public areas is free. Additionally, conference space, a 24-hour front desk, and a front-desk safe are onsite.
The Royal Hotel Cardiff offers 60 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 2367 square feet (220 square meters) include conference space. This business-friendly hotel also offers multilingual staff, coffee/tea in a common area, and a front-desk safe.

The Royal Hotel Cardiff is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 10 AM and on weekends between 7:30 AM and 10:30 AM.
Fitz Bar - Onsite bar.
Slug & Lettuce Central - This theme restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 14 for adults and GBP 7 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Fitz Bar
  • Slug & Lettuce Central

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,367 square feet of conference space
  • Meeting rooms

Accessibility

  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in room

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1866
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch HDTV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
The Hotel has entrances on both Westgate Street, CF10 1TL and St Mary Street - CF10 1DW (Pedestrianized). Guests with heavy luggage or guests with mobility issues are recommended to use the Westgate Street entrance, CF10 1TL, which is step free.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 10.0 per stay

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.0 for adults and GBP 7 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Cardiff Hotel
Cardiff Royal
Cardiff Royal Hotel
Hotel Cardiff
Hotel Royal Cardiff
Royal Cardiff
Royal Cardiff Hotel
Royal Hotel Cardiff
The Royal Hotel Cardiff Hotel
The Royal Hotel Cardiff Cardiff
The Royal Hotel Cardiff Hotel Cardiff

The Royal Hotel Cardiff Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1002 reviews
Rating 8 - Good. 348 out of 1002 reviews
Rating 6 - Okay. 92 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Cecilie

Liked: Cleanliness
Disliked: Staff & service

No VIP access for silver members

They don’t acknowledge the VIP access which is noted here on Hotels if you’re a silver member or above so we did not get the free breakfast stated in here despite being able to show silver status. We had a room with double windows where you couldn’t open the second window so the room got very humid after showering. Otherwise very standard room - I wouldn’t choose it for more than one night.
Stayed 1 night in Sep 2025

10/10 Excellent

Ann

Liked: Cleanliness, amenities
The layout of the hotel was certainly differant with reception on the 2nd floor. Air conditioning available if needed. Choice of full English or continental breakfast was good As the hotel is in the middle of the city everything was in walking distance.
Stayed 3 nights in Sep 2025

6/10 Okay

Wendy

Traveled with family
Disliked: Cleanliness
The location is great but the hotel is very run down and dirty. I would not stay there again nor recommend it to anyone
Stayed 3 nights in Sep 2025

10/10 Excellent

Nunya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a bit of a faded beauty queen. It was probably once top notch and gorgeous but is now a bit faded but still a place I would recommend without hesitation. The staff were unfailingly polite and the food was great. The area around is a bit...colorful (think "Rainbow.") Cardiff seems a very open minded city and if this bothers you maybe avoid this place as it is located right in the midst of some businesses that cater to that crowd. However, they kept to themselves and I kept to mine and I enjoyed Wales as I always have.
Stayed 1 night in Sep 2025

10/10 Excellent

Dionne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast. Comfortable bed. Lovely quiet room facing a very busy street with lots of bars but there was great sound proofing. Easy walking distance from the station and where we needed to be. Lovely staff and would stay again.
Stayed 1 night in Sep 2025

8/10 Good

Ceri

Disliked: Property conditions & facilities, room comfort

Nice night away

Hotel is lovely staff are great but every thing is extra lot of stairs up to hotel you can use lift location great but there are a lot of homeless hanging about outside even thou the hotel is very safe it does make you feel a bit uncomfortable breakfast was amazing lots of choice
Stayed 1 night in Sep 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Very nice hotel, excellent breakfast.Staff was great. Perfect location.
Stayed 2 nights in Sep 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A/c didnt seem to work and fan was in room on when we arrived. Room very hot and couldnt open windows so the fan seemed ineffective. A/c was on but coukdnt go below 19°too hot for a comfortable nights sleep
Stayed 1 night in Sep 2025

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming. Room was comfortable and clean. Easy access to Cardiff Castle and Cardiff Market
Stayed 2 nights in Sep 2025

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Sheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a good location, close to restaurants, shopping and the castle
Stayed 3 nights in Aug 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, good access to the City. Rooms clean and staff helpful. Great value for money.
Stayed 1 night in Aug 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, quality and comfortable
Stayed 1 night in Aug 2025

4/10 Poor

Klarna

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

Nice hotel, staff need hospitality training.

Hotel is lovely, bed was comfy! Bathroom nice and clean, male reception staff were awkward and unhelpful, our air conditioning wasnt working, said he would swap rooms in half an hour but i explained that i had to leave in 15mins, said to wait 15mins then talk again about changing rooms. Ok... Asked if we could have ice sent up as well was roasting in there, no we had to get it ourselves. Got moved to new room, no help with bags to new room even though we had to rush around due to fault with the hotel room air con, rushed to take our bags, hit with a nice cool room straight away, thank goodness. Next day i knocked my foot on table corner in the room, wasn't too bad but later on while having coffee downstairs my sandal was rubbing the small wound, asked for a plaster as it was sore, youd swear i asked him to move a mountain, "why? Are you cut? I dont think i have sorry" didnt acknowledged me any further picked up phone.... i couldn't tell if he was just getting on with his job or actually calling to get some because of the bluntness, he ended up asked someone from kitchen to bring one. No communication though, was just odd, it was awkward, i had to promt him "sorry, excuse me?" helpfulness and actual hospitality was awful. I am management at a hotel myself and would never be so blunt as to say no to customer's when it comes to helping, especially when its the hotels fault that youre uncomfortable. Could be more friendly and communicative that would have improved the whole tone.
Stayed 1 night in Aug 2025

8/10 Good

James

Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Clair

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2025

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, professional staff. The breakfast in the Captsin Scott room was a great experience with a nice choice of freshly served food options.to cater for all tastes. Bed was also v comfy
Stayed 4 nights in Aug 2025

8/10 Good

glynnis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay, in the heart of Cardiff! A guest laundry would have been greatly appreciated.
Stayed 4 nights in Apr 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and nice hotel, but some issues.

Nice room thanks to an upgrade. Curtains let a lot of light through and not very well sound proofed. Bedding was lovely. Nice big TV. Bath was very slippy resulting in a fall. Towels are very small. Staff friendly and breakfast was ok (but wouldn’t have paid £14 for it). Very good location
Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Fab location specially for a night out. Rooms clean, spacious and airy. Couldn't fault it. Will definitely be retuning
Stayed 1 night in Aug 2025

8/10 Good

marley

Stayed 1 night in Aug 2025