The hotel was absolutely lovely, and the staff were wonderful. Tony, in particular, was incredibly kind and very helpful. Check-in was quick and straightforward. We were handed our keys and left to settle in, which my husband and I really appreciated.
Our room was great overall. There were a few marks on the wall and ceiling, likely from a previous water leak, but otherwise it was comfortable and well-equipped, with tea and coffee facilities provided which was a nice touch. The only downside was that our toilet stopped flushing after the first use, so we had to use the shared bathroom down the hall. Thankfully, it started working again the following morning.
All in all, it’s a lovely hotel in a very convenient location near Cardiff Central. The free, secure parking was another big plus.