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Park Plaza Cardiff

4.0 star property

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Photo gallery for Park Plaza Cardiff

Indoor pool, sun loungers
Breakfast, lunch, dinner served; local cuisine, alfresco dining
Bar (on property)
In-room safe, desk, iron/ironing board, travel crib
Breakfast, lunch, dinner served; local cuisine, alfresco dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
$107
includes taxes & fees
Dec 22 - Dec 23

Explore the area

View in a map
Grey friars Road, Cardiff, Wales, CF10 3 AL
  • Place, New Theatre
    ‪1 min walk‬
  • Place, Cardiff Castle
    ‪4 min walk‬
  • Place, Bute Park
    ‪5 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, travel crib

Superior Room

9.2 out of 10
Wonderful
(87 reviews)
  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Tree Line View)

Superior Room, 1 King Bed (Tree Line View) | In-room safe, desk, iron/ironing board, travel crib

Superior Room, 1 King Bed (Tree Line View)

9.0 out of 10
Wonderful
(20 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | In-room safe, desk, iron/ironing board, travel crib

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • 414 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Park Plaza Cardiff

4-star hotel in Cardiff City Centre
A full-service spa, an indoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a steam room are onsite.
Park Plaza Cardiff offers 129 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Park Plaza Cardiff features an indoor pool and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This business-friendly hotel also offers a steam room, a terrace, and multilingual staff.

Park Plaza Cardiff is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Laguna Kitchen and Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Laguna Kitchen and Bar

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note discounted parking is available at NCP Car Park (Greyfriars Road). Guests must validate their parking ticket at hotel front desk. Discount is unavailable if pre-booked online or for other parking locations.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Cardiff Park Plaza
Park Plaza Cardiff
Park Plaza Hotel Cardiff
Park Plaza Cardiff Hotel Cardiff
Park Plaza Cardiff Wales
Park Plaza Cardiff Hotel
Park Plaza Cardiff Wales
Cardiff Park Plaza
Park Plaza Cardiff Hotel
Park Plaza Cardiff Cardiff
Park Plaza Cardiff Hotel Cardiff

Reviews

Park Plaza Cardiff Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 595 out of 1010 reviews
Rating 8 - Good. 244 out of 1010 reviews
Rating 6 - Okay. 100 out of 1010 reviews
Rating 4 - Poor. 41 out of 1010 reviews
Rating 2 - Terrible. 30 out of 1010 reviews

Reviews

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, was really good with my dad. Upgraded me for free. Very convenient for all activities in Cardiff!
Stayed 2 nights in Aug 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room very close to shopping centre and restaurants
Stayed 1 night in Aug 2025

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean hotel with very comfortable room. Let down by lack of parking and incredibly expensive charge for breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Rhian

Stayed 1 night in May 2025

8/10 Good

Martin

Stayed 1 night in Aug 2025

10/10 Excellent

Jurij

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so nice and the bathroom and I liked the pool is well
Stayed 2 nights in Aug 2025

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Anniversary stay

Had a great stay at Park Plaza, very relaxed, very quiet. We ate in the restaurant, food was delicious and service was friendly.
Stayed 2 nights in Aug 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely hotel and location was great.

Stayed 4 nights in Aug 2025

10/10 Excellent

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Other lovely weekend

Stayed in hotel many times and always enjoyed my stay staff are amazing rooms are spotless can’t do enough for you great location
Stayed 2 nights in Aug 2025

6/10 Okay

Elaine

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Poor experience

Check in greeting was poor. Rooms were not correctly allocated as booked. Key cards did not work - no apology.
Stayed 1 night in Aug 2025

6/10 Okay

Aled

Liked: Cleanliness
The location of the hotel was good and overall the experience was fine, but I had a major issue with the air conditioning in my room. Unfortunately, it didn’t work, and despite raising it with reception, no one ever came to check it or offered me an alternative room. This meant I was stuck in an uncomfortably hot room throughout my stay, which made it difficult to relax or sleep properly. What I found most disappointing was that, when I raised the issue again in the morning, there was no apology or acknowledgment of the problem. A bit of care and accountability from the staff would have made a big difference. The hotel itself is decent, but the lack of follow-up and customer service around such a basic issue really let it down.
Stayed 1 night in Aug 2025

10/10 Excellent

Aled

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Gwynfor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ali

Stayed 3 nights in Aug 2025

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value great hotel

Hotel was lovely and clean, staff were very friendly and helpful. There was a lovely outside area overlooking a river. There was a bbq which was delicious. Bed was comfortable and towels were soft and good quality. Only issue was the taps in bathroom no markings on sink to say hot or cold and when we run the bath the cold water was so slow.
Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff we met were extremely polite and helpful, the room was a good size and to a
Stayed 1 night in Aug 2025

10/10 Excellent

Julie

Stayed 1 night in Aug 2025

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Adrian

Liked: Cleanliness, staff & service

Disappointed with hotels.com and hotel

We had 2 rooms, both nice enough but 1 room had broken air conditioning and that was not repaired during our stay. Biggest gripe was the swimming pool was out of service and that is the main reason we booked that hotel.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025