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Canaries Vacation Packages

INVESTIGATE AND LOOK BEFORE YOU BOOK!!!!!! 1. Advertised as “All Inclusive” but is “A La Carte” meaning breakfast, Lunch and Dinner are included BUT has limited times and selections! NOT A WIDE VARIETY OF FOOD CHOICES and no food is available once the kitchen is closed! 2. Advertised having “4 Bars/lounges” meaning there’s only 2 bars and 2 lounge areas. Both bars were not open at the same time. 3. Advertised as “New” but the property is not new at all. 4. Food taste was “OK”. We enjoyed the food at nearby restaurants a lot better. Some travelers actually went across the street at another resort and ate (paying extra). 5. We had a room right by the pool BUT the room wasn’t sound proof or had adequate sound barrier so it was very loud. The noise and amount of people minimized after 10p when the pool and bar closed. 6. There’s an additional $5 USD per person and day government tax charged at checkout. It wasn’t communicated when booking the reservation. Positive Aspects: Clean rooms Most of the staff were friendly Comfortable beds Spacious room A few restaurants and local bars were in walking distance They provided chairs, umbrella, a small cooler with ice, drinks and towels for the beach On site spa was reasonably priced and very relaxing

I loved everything about this resort! It was beautiful and peaceful.

The bathroom needs to be updated. Causes water to run everywhere and hard water odor is bad.

The room was spacious, clean and beautifully decorated. Complementary filtered water, coffee and tea were plentiful. Ms Tessa who was assigned to our room did a great job and responded quickly to our requests. (Ms Tessa - thank you for not removing our personal pillow slips - as was done at other resorts). The beach was always clean and we had a wonderful time there taking numerous family pictures. The guard saw we were having a good time and even left the gate open for us for a few extra minutes. All the staff we encountered -in the dining room, at the front desk and all around the grounds were always courteous, always greeted us and inquired as to how our day was going and if we needed any extra assistance. We even had one of the waitresses in the dining room ask us to critique and give her tips on on customer service skills. A few suggestions for improvement: 1. Front desk registration - most of the information could be collected upfront - I had many emails before my arrival and that registration data could have been collected there. 2. Rooms - (a)my room had no bath towel racks or hooks, (b) for 2 adults we were only given one wash cloth - even when the rooms were refreshed it was still only one wash cloth (c) there was no shower curtain or door so every shower resulted in a wet floor. 3. The cocktails that I sampled were really "light" on the alcohol. This did not deflect from us having a WONDERFUL vacation and we would not hesitate to return.

Had a great time, staff was courteous. The food was pretty good, especially the breakfast, it was excellent hats off the chefs.