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Morongo Casino Resort Spa - Cabazon Hotels
Rating: 4.0 Stars

Morongo Casino Resort Spa

49500 Seminole Drive, Cabazon - Map
 
 
"Nice hotel but small issue"
Great hotel with vey nice rooms. However when we went to check out, I was told I owed $128 for the room. After informing the person checking us out that I had already paid through Expedia months before, she apologized and said we owed nothing and to have a great day. Two days later I checked my bank statement to find that I had been charged $128 for the room anyway. I called immediately and after explaining I thought I had been double charged, I was told that I definitely had not been and was forwarded to auditing "to see what they could do." I got an answering machine, so I left my name and number and asked to be called back ASAP. I waited 4 days and received no reply, so I called again and this time asked if I could speak with someone directly about refunds. I was connected with a nice woman that looked up my reservation and told me that I had in fact been double charged and that she would refund me right away. Overall the hotel was very nice but I was a little offended by being told right away I was wrong and never getting a call back to discuss what had happened. I would stay here again, but I would definitely pay close attention to the charges.
Traveller from R
Located west of Palm Springs, this resort is a half-mile from Premium and Desert Hill Outlet Malls.More

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    Cheap hotels near Cabazon, CA