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Burgau Vacation Packages

Amazing clean very well located Adults only apart hotel, no bar or restaurant as you are surrounded by them ,roof chill out area for sunbathing .

There was a severe ant issue in my room. I filed three complaints and was told they would be addressed, but they were not. The ants invaded our suitcases and personal handbags. Good thing I had Lysol, so I used it to clean out my suitcase and personal handbag before departure.

A lovely hotel reception, the staff were very polite & helpful. Our room was very spacious & clean. Some parts of the hotel could do with some tlc. The pool beside the outside bar was surprisingly dirty. No cocktails in the AI unless paid to upgrade to the premium AI.

Vila Luz is a great family hotel. We stayed in the upper section which has an extremely heated pool. A bit warm when the temperature is over 30celsius, great when the temperature dropped to 20celcius. The bigger, lower pool is less heated and great when it's very hot. Everything was clean, and the breakfast buffet was good, and well stocked, if a little repetitive. The staff are very friendly and helfpul. The only issue we had was arriving after midnight, reception was closed. The staff had helpfully sent a message through Expedia explaining how to get my key for my room. But, due to the holiday being a package deal with Ryan Air, at no point was I informed it was an Expedia holiday in disguise and never got the message. Not the hotel's fault.

Staff were wonderful across the board.