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Brooks Vacation Packages

A hidden gem! The property was well maintained and clean. I would gladly return it the future.

Such a great spot! Beautiful grounds and delicious restaurant!

Great hotel in very convenient location. Breakfast was great. Staff left a bit to be desired as the lady at the front desk barely acknowledged me after talking on the phone nearly 10 minutes as I waited to check in. The lobby was out of all coffee when I came for breakfast and my room had no shampoo or conditioner. The hotel was great. The staff not so much.

Love the location of this hotel to Lake Natoma. Rooms are spacious for a family. Love that they also offer continental breakfast, and afternoon cookies. If you travel with pets, they are welcome and also have treats for them at the front desk.

I stayed at the Sterling Hotel for one night. I stayed in the deluxe queen room. My room was at best decent. The room was in need of a better cleaning, better decor, had some chips and dents, the TV didn't have anything to access to watch anything, staff isn't around after 4pm, and I think that they can do better! I couldn't get the jet on the Jacuzzi tub to turn on and I texted the number that was given and got no response. They didn't acknowledge my text at all during my stay. It would be helpful if staff was available for at least a few hours during the evening time to help customers. When I checked in they should have included instructions on the Jacuzzi tub. They say that they are operating like a bed and breakfast when there is NO breakfast. Coffee was available in the lobby and in the room. I think they could have spared a few more k-cups for the Keurig and I had to go down to the lobby to get more coffee. They could have included sugar too! I also think they should have included a lamented sheet or binder of restaurants and things to do nearby. It would have made my stay easier to navigate. I'm disappointed in the lack of service. I really believe that they can do better!!!

Pay for parking in a lot with a car stripped on blocks. Room above us doing jumping jacks, running all night, called down from my cell with the phone in the room disconnected. After checking in I was told to turn right to elevator, I started to turn left and corrected myself, front desk lady made a rude comment. Horrible experience!!!@@ Don't stay here.