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DoubleTree by Hilton Hotel Bristol South - Cadbury House

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Bristol South - Cadbury House

Exterior
Sports facility
Exterior
Reception
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

$124
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
Frost Hill, Congresbury, Bristol, England, BS49 5AD
  • Place, Noah's Ark Zoo Farm
    ‪14 min drive‬
  • Place, Sand Bay Beach
    ‪16 min drive‬
  • Place, Cheddar Gorge
    ‪22 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe, Two Single Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe, Two Single Beds

  • 241 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 37-inch LCD TV with digital channels, Smart TV

Junior Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 King Bed

Loft, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Loft, 1 King Bed

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite

Panoramic Suite | In-room safe, desk, iron/ironing board, free cribs/infant beds

Panoramic Suite

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 Bedroom

7.2 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed (Deluxe)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 Double Bed (Deluxe)

  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, 1 Double Bed

8.2 out of 10
Very good
(14 reviews)
  • 250 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Connecting Rooms)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, 1 Double Bed (Connecting Rooms)

  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible

7.2 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(18 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

9.0 out of 10
Wonderful
(17 reviews)
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Twin Room

7.4 out of 10
Good
(9 reviews)
  • 241 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

DoubleTree by Hilton Hotel Bristol South - Cadbury House

4-star Bristol hotel with restaurant
Along with a full-service spa, this hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
DoubleTree by Hilton Hotel Bristol South - Cadbury House offers 132 accommodations with safes and designer toiletries. 37-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided on request.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

TheSpa at Cadbury House has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

DoubleTree by Hilton Hotel Bristol South - Cadbury House features a full-service spa, 2 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a fitness center, spa services, and a terrace. Onsite parking is available (surcharge), along with a car charging station.

DoubleTree by Hilton Hotel Bristol South - Cadbury House has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Marco Pierre White Grill - Overlooking the garden, this steakhouse serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
The Living Room - Overlooking the garden, this restaurant serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 12 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 17.95 to 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marco Pierre White Grill
  • The Living Room

Things to do

  • 2 hot tubs
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 17.95 to 17.95 per person
  • Uncovered self parking fee: GBP 12.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cadbury Bristol
Cadbury Hilton
Cadbury House
Cadbury House Bristol
Cadbury House Hotel
DoubleTree Cadbury
DoubleTree Cadbury Hilton Bristol
DoubleTree Hilton Bristol Cadbury House
DoubleTree Hilton Hotel Bristol South Cadbury House
Hilton DoubleTree Bristol Cadbury House
DoubleTree by Hilton Hotel Bristol South - Cadbury House Hotel
DoubleTree by Hilton Hotel Bristol South - Cadbury House Bristol

DoubleTree by Hilton Hotel Bristol South - Cadbury House Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 472 out of 1001 reviews
Rating 8 - Good. 276 out of 1001 reviews
Rating 6 - Okay. 138 out of 1001 reviews
Rating 4 - Poor. 67 out of 1001 reviews
Rating 2 - Terrible. 48 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kurt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in good with Sam, bit confused finding room plus lifts not working no map, no water in the room no fridge basic TV package nothing exceptMarco Pierre white restaurant on site, nothing for kids to do, in all breakfast £20 per person
Stayed 1 night in Aug 2025

6/10 Okay

Zahra

Traveled with partner
Liked: Staff & service, amenities
Food options are limited to mostly the MPW restaurant. Breakfast was superb. AC was not working in our suite which was a major problem for me as I swelter in heat. The staff found several fans to compensate and did their best to ameliorate the situation during a busy time due to weddings.
View from Cadbury Hill fort behind the hotel.
Stayed 2 nights in Aug 2025

8/10 Good

Elliot

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Sophia

Disliked: Staff & service

Disappointed

We booked a junior suite, the AC was broken so we were downgraded to a regular room The beds are very hard The housekeeper threw our bed covers over when she cleaned our rooms - didn’t properly make the bed - didn’t hoover the floor - crumbs from previous guests. Overall it was disappointing
Stayed 2 nights in Jul 2025

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely location

This is wonderful property very convenient to Bristol airport (so on the flight path, some flight noise in the morning). Beautiful building on a gorgeous property. Staff were friendly (well most of them) The room was nicely laid out, bed comfortable, great pillows & bedding. Breakfast was amazing!
Stayed 1 night in Jul 2025

10/10 Excellent

Chloe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous! Would revisit happily, only shame was we got there late and left early (airport stay over) - gorgeous hotel though, something for everyone.
Stayed 1 night in Jul 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite short break of the year

One of my favourite short breaks days ever. A beautiful location with fantastic facilities you must visit the restaurant because the steak is to absolutely die for. Very close to Chedder gorge, not too far from Bath or Bristol. The scenery was so pretty. Plenty of parking. Spa facilities were absolutely excellent. The staff are very accommodating friendly and helpful. We had a last minute change of circumstances which meant that our daughter had to come with us so they supplied a rollaway bed at no extra cost our daughter even ate for free. We really couldn’t have asked for more oh and cookies upon arrival, I’m sorry what ! Great touch.
Stayed 2 nights in May 2025

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Great location

Overall our stay was great and in an ideal location. The rooms were comfortable and clean and the staff provided a great service. The pool and jacuzzi was not as warm as expected despite being advertised as a heated pool Also their was limited gluten free options in the bar restaurant and breakfast which was a little disappointing.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great service in the restaurant super food!
Stayed 1 night in Jul 2025

10/10 Excellent

Tom

Stayed 1 night in Jul 2025

10/10 Excellent

Richard

Stayed 1 night in Jul 2025

4/10 Poor

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good except the noise from planes and air con .We were obviously on a flight path and didnt get much sleep, we had windows open as air con was not working it came on then went straight off again. Even with windows shut the noise from planes stopped us sleeping, We had intended on having a lay in and visiting local places of interest but we both felt wiped out so came home instead. It was supposed to be a nice get away as we were celebrating our wedding anniversary.
Stayed 1 night in Jul 2025

2/10 Terrible

Taylor

Disliked: Cleanliness, staff & service, property conditions & facilities

Poor

Very disappointed with my stay. They couldn’t check me in cause they couldn’t find my order and then we went to our room 202 and the bed was wet from someone wee in it
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely stay the bed was very comfortable and the staff were all very nice and friendly
Stayed 1 night in Jul 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Brief stay, room had all we required - extremely comfortable bed & tea/coffee making in room for the morning. Lovely raised terrace out the front of hotel to have a drink in the late afternoon sun.
Stayed 1 night in Jul 2025

6/10 Okay

kenmorjaria

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Review of Hotel

We were very disappointed with the allocation of the room that despite sone wonderful views from hotel, we were put in a room where the view was a walk & bushes. The hotel sits on a cliff so floor 2 is ground floor and our room was 2 floors into basement. The manager and staff told us that there were no other rooms available, however on us kicking up a fuss they found us a room one floor up with view of car park. This is one hotel which I believe over promises and under delivers. Ask specifically about scenic rooms otherwise you will be lumbered with a room at the back. Useless Staff, don’t expect much sympathy or support from them.
Stayed 1 night in Jul 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Edward

Traveled with partner
Liked: Staff & service
Our television did not work. The safe also did not work. We paid for breakfast but no breakfast available by the time we had to check out. Steps up to reception very difficult especially with luggage. Very disappointing experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Kirsty

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Sophia

Disliked: Room comfort

A let down

Not Hilton quality The bed was rock hard, to the point I would wake up with pressure point pain on hip and shoulder The safe didn’t work - so I had to bring our valuables with us. Front desk said maintenance was “off for the weekend” The faucet in the sink was also broken and kept turning off The AC was set to 20 Celsius and still it wasn’t cooling We weren’t able to use our free drinks coupons Dinner be night was absolutely diabolical The meat was so dry it was difficult to swallow We suspect it was the pork loin left over from Sunday lunch roast A lot of service staff, but only a few were efficient and knew how to serve The pool area was over crowded - as locals buy memberships to the gym which gives them access to the pool Their were zero lounge chairs, the pool was hot and crowded Outside on the terrace the wasps were out of control, which made it impossible to sit out there The fountain area had some canvas chairs but zero shade or umbrellas - This was an absolute wasted space and a shame as it was tranquil - aside from the rowdy crowd of parties that left all of their own drinks and food on the tables After 2 hours still no one came to clean it The bar area was freezing to the point of shivering uncomfortably It has so much potential and so little to offer at the moment
Stayed 3 nights in Jul 2025

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Jul 2025

2/10 Terrible

Baxi

Hello, Formal Complaint Regarding Unfulfilled Booking and Poor Customer Experience – 5th July 2025 I am writing to formally express my profound disappointment and dissatisfaction following our recent experience at your hotel, Cadbury House, on Saturday 5th July 2025. Prior to our arrival, we contacted the hotel on multiple occasions to confirm our booking and check-in arrangements. Just an hour before our arrival on 5th July, a member of your staff reassured us that we could check in at any time before 12 midnight and that both rooms were fully reserved and ready for us. We had also contacted the hotel on the 4th July, and were once again assured that everything was in order. However, upon our arrival at approximately 8pm, we were informed that the rooms were not available. This was not only shocking but deeply upsetting, especially as we had brought our young children for a much-needed short break after their school examinations. We were all tired and looking forward to a relaxing and enjoyable experience, only to be met with confusion and disappointment. The acting manager, who was standing in due to the absence of the general manager, apologised for the situation and acknowledged the error.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Suzanne

Stayed 1 night in Jun 2025