6/10 Okay
Verified traveler
Aug 31, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Wouldn't go again
Tried to call several times days before check in and on check in date... No one answered.
Got there early to use the spa, wasn't allowed to use it until wrs checked in, which we weren't able to, which funnily enough was what we wanted to confirm with the pre visit phone calls.
First room:
Small and noisy, on a side street, plenty of crashing bottle bins and shouting.
The AC unit then decided to launch ice all over the place and soak the be, fortunately nothing tech was near it.
To their credit, the night turn staff member was great and gave us a new room as the bed was wet.
Room 2:
Large room with broken windows that either wouldn't open or wouldn't close, so get more road noise, this time from the busy main road.
No AC but a dehumidifier that was making the room uncomfortably hot so we had to prop the main door open to get cool air from the hall.
Very large bed but fairly uncomfortable.
So much light coming through the window slats, we covered them up with pillows.
Overall, disappointing but would try other hotels in the chain.
Spa was nothing special.
Tubs were tepid, pools were cold.
Steam room and sauna were ok.
If you book any other way than direct with them, you have to pay £10 each to sue the spa.
We had this deducted due to the issues we had with our stay.
Verified traveler
Stayed 1 night in Aug 2025
