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Branson Vacation Packages

The outside was dirty, there was spiders and spiders web all over the property. The door going in was old, the toilet water kept running nonstop, the sheets weren’t clean. The shower was old and not completely clean. The outside ice machine alarm was going off all night. To top it off, we got charged $55 when checking in because we needed to pay facility fees and Expedia forgot to tell us that. We will not be back to this place!

The owner of this particular unit H2 had not changed the air conditioning air filter in a very long time as it was filthy covered in hair and dirt in the air was obviously difficult to breathe in the unit itself. I called the service number they said they would bring out a new filter and never did even though I reminded them several times so we bought a new filter and replaced it ourselves at our own expense. Unhappy

Everything about our stay was top-notch! All staff we encountered made sure we had an excellent experience from check-in to departure. Dinah in guest services went out of her way to resolve a billing question we had. She was an angel and is a great example of the attentive staff at the Chateau. We really enjoyed our time at the pool and took advantage of the food and beverage service. They didn’t miss a beat! We’ll definitely be coming back.