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Had a wonderful time!

All staff were professional, courteous and friendly. They all went out of their way to grant your requests. The ambience is very nice. The electrical outlets on the patio didn't always work. Had to be creative in getting plugs to stay in. They also need to upgrade from 110v to 220v. Just kidding, but they should have something for travelers from Europe. Internet service was pretty good. Everyone in my group were pleased and would return. The tour setup for us by the manager was fun!!!! Good people, fantastic accommodations. Recommended...

While using the lazy river, chlorine got into my fiancé eyes, so I went to the bar to ask the bartender for a napkin. I politely greeted her and asked if I could have one. She replied, in what I perceived to be a dismissive and unfriendly tone, that she was assisting another guest and that I would have to wait until she was finished. I understood that she was serving another guest. However, while doing so, she reached into the same container that held the napkins to get a straw for that guest, yet did not hand me a napkin, even though it appeared she could have done so in just a second. A few minutes later, my fiancé came over because she was wondering why I was taking so long. She also politely asked for a napkin and received the same response and tone. In the end, we never received a napkin from the bartender. The interaction left us feeling unwelcome and uncomfortable. Because of the way we were treated, we no longer felt comfortable approaching the bar for service and decided not to order any drinks there for the rest of our time in that area. We are not complaining because we had to wait; we are disappointed by the way we were treated. A simple, courteous response or a quick gesture to hand us a napkin would have made a significant difference.

The staff was very helpful however the rooms were dirty along with the shower and bathroom. There were also painters harrassing guest in passing. Very unprofessional

Limited due to character limit. However, here is an *honest* review. Customer Service - Below Average - We felt like an afterthought and I had to tell them it was my wife’s birthday 4-5 times before they finally acknowledged it. Security - Poor - A guest got into our room because maintenance came into our room while we were gone (reason unknown) and forgot to close the door fully. Housekeeping also let the guest back in without verifying their room number because they had forgotten something in our room. Food - Average - Disappointed overall because we love Jamaican food, but everything tasted unseasoned. The privilege lounge had the best food by far. Resort - Great - Well maintained, fun activities. Recommend beach shoes for kids because it is really rocky.

Clean and family friendly