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Ibis Birmingham New Street Station Hotel

3.0 star property

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Photo gallery for Ibis Birmingham New Street Station Hotel

Bar (on property)
Reception
Property entrance
Twin Room, 2 Twin Beds | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby lounge

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Laundry
$61
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
21 Ladywell Walk Arcadian Centre, Birmingham, England, B5 4ST
  • Place, Birmingham Hippodrome
    ‪1 min walk‬
  • Place, O2 Academy Birmingham
    ‪3 min walk‬
  • Place, Bullring & Grand Central
    ‪4 min walk‬
  • Airport, Birmingham (BHX)
    ‪19 min drive‬

Room options

View all photos for Family Room, Multiple Beds

Family Room, Multiple Beds | Desk, laptop workspace, blackout drapes, iron/ironing board

Family Room, Multiple Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 291 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Double Room, 1 Double Bed

8.0 out of 10
Very good
(70 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Desk, laptop workspace, blackout drapes, iron/ironing board

Twin Room, 2 Twin Beds

7.6 out of 10
Good
(24 reviews)
  • 140 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Ibis Birmingham New Street Station Hotel

3-star hotel in Birmingham City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, self parking, and dry cleaning. Housekeeping is available on request.
Ibis Birmingham New Street Station Hotel offers 159 accommodations with coffee/tea makers and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include fans and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to 7 meeting rooms and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. This Birmingham hotel also offers laundry facilities, dry cleaning/laundry services, and a front-desk safe. Onsite parking is available (surcharge).

Ibis Birmingham New Street Station Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM.
Ibis Birmingham New Street Station Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; GBP 12 to 12 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 7 meeting rooms
  • Conference center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Grab bar in shower (26 inches high)
  • Grab bar near toilet (28 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to make the booking will be requested at check-in and a GBP0.01 authorization will be placed for identification purposes.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: GBP 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 12 to 12 for adults, and GBP 0 to 6 for children
  • Covered self parking fee: GBP 15 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ibis Birmingham New Street
Ibis New
Ibis New Hotel Birmingham Centre Street
Ibis Birmingham Centre New Street Hotel
Ibis Birmingham City Centre Hotel Birmingham
Ibis New Street Hotel
Ibis New Street
Ibis Birmingham New Street Station Hotel Hotel
Ibis Birmingham New Street Station Hotel Birmingham
Ibis Birmingham New Street Station Hotel Hotel Birmingham

Reviews

Ibis Birmingham New Street Station Hotel Reviews

7.8

Good

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 360 out of 1016 reviews
Rating 8 - Good. 335 out of 1016 reviews
Rating 6 - Okay. 191 out of 1016 reviews
Rating 4 - Poor. 77 out of 1016 reviews
Rating 2 - Terrible. 53 out of 1016 reviews

Reviews

8/10 Good

Linh

Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Room comfort
It was a clean budget hotel, so had what you needed, and was handy for the theatre which is why we were there.
Stayed 1 night in Aug 2025

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Not enough staff

Check in took a while. Not enough staff. It took several minutes.
Stayed 1 night in Aug 2025

10/10 Excellent

Ruth, Manchester

Stayed 4 nights in Aug 2025

10/10 Excellent

STUART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice affordable central hotel

Very nice affordable hotel. Staff friendly. Breakfast excellent. Thank you team.
Stayed 3 nights in Aug 2025

8/10 Good

Grant

Liked: Cleanliness, staff & service
Disliked: Room comfort

Normally fantastic

Normally a fantastic place to visit, however, there were works going on inside the hotel. As such, there was hammering, loud voices, and sanding throughout the day - I was woken up around 8-8.30 by the sound of sanding! Unfortunately, I discovered a live fly wriggling around in my burger likely from the lettuce. I informed the staff who provided me with a replacement, a free drink, and a free dessert. Whilst an unpleasant experience, the staff were fantastic. Normally a great place but the building works let this stay down. In future, prewarning would be best.
Stayed 2 nights in Aug 2025

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Although the room air con unit felt cool immediately above it, it was completely inadequate and my wife and had little sleep due to the uncomfortable room temperature. Other than that everything else was very good.
Stayed 1 night in Aug 2025

10/10 Excellent

Philip

Stayed 1 night in Aug 2025

6/10 Okay

Sarah

Traveled with group
Disliked: Amenities, property conditions & facilities
This hotel was not like the the other one they own in Birmingham. I was quite disappointed. The other one had a coffee machine that you could help yourself to a hot beverage at any time. The reception staff were not very helpful the beds were very hard and the rooms need a good tidy up the plus side to it was its location
Stayed 1 night in Aug 2025

10/10 Excellent

Clare

Stayed 1 night in Aug 2025

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic, budget stay

Impeccably clean room. Great shower. Good wifi. Cheap food available downstairs. Excellent place to stay on a budget. The only issue, and a minor one at that, is the key cards often fail and you need them to access the lifts too. This is only really an issue if you’re in a rush and there’s a queue at reception - but for this reason I’d say not great for other business travellers who don’t have time to waste.
Stayed 2 nights in Jun 2025

6/10 Okay

Terry

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed for 2 nights. When we went to check in the staff member said they were new, didn’t know the area and 2 people checking out were unhappy as they had put there bag in for storing and had something stolen. The staff member didn’t put our bags in the secure area, just in the office. Didn’t feel good about this and not a great start to this stay. Couldn’t check in until 3pm. (We had just come from London and they let us check in a lot earlier). The elevators were so small and unnerving. The room was clean and large enough, but basic. The hotel could do with a renovation and freshen up. The hotel was in a central location. Cheap and cheerful. Buffet Breakfast was ok, but wouldn’t have it again. When we eventually could check in there was a different staff member who was brilliant and knew what he was doing. Check ou was another different staff member and she was really lovely and knew what she was doing.
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service

Good location. Car park tiny

Location is perfect for much needed retail therapy. Lots of restrictions nearby. Car park is tiny and hard to manoeuvre in. I did manage to scratch my car but a staff was there to direct me so I would not damage my car even more. I ended up not parking my car there cause it was full anyway. But the car park opposite is 24hrs with a fee.
Stayed 1 night in Jul 2025

2/10 Terrible

Ellie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Silver fish in the rooms, rooms were not clean they were dusty and there was a massive drainage problem. The showers absolutely stank, hotel staff kindly moved our room but unfortunately the other room was just as bad. Checked out after an hour of being there and went and stayed elsewgere
Stayed 3 nights in Aug 2025

6/10 Okay

Rebecca

Stayed 1 night in Aug 2025

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for rail links plus huge carpark nearby. Rooms clean & tidy. Bar & dining area comfortable. Street nouses during the night
Stayed 2 nights in Jul 2025

8/10 Good

Jason

Stayed 1 night in Aug 2025

6/10 Okay

Jason

Traveled with partner
The hotel is generally fine. Pretty standard for most Ibis hotels I've stayed in. I telephoned a couple of times in the weeks running up to the booking, as I had a few questions and requests. I Everyone I spoke to was helpful and seemed knowledgeable. Combined with the person I spoke to during check-in, I spoke with at least 3 separate members of staff. Despite all the calls and in person chats (not to mention all the updates sent via Expedia), not a single person on staff thought to mention that noisy works were scheduled to take place during our stay that might disturb our rest. I understand the need to make essential alterations and upgrades, but a simple heads-up would have been nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Be

Stayed 1 night in Jul 2025

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Trip

Comfortable and clean. Nice staff. Easy to find and close to New Street Station.
Stayed 2 nights in Jul 2025

8/10 Good

Clare

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

lsaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025