4/10 Poor
Laura
Business traveler
Sep 13, 2025
Disliked: Room comfort
Annoying alarm/beeping
2 night stay. Woken at 1.50am first night by an alarm/beeping noise coming from a vent in the wall just to the side of the bed. On googling the brand name on the vent it said it was a refrigerant gas leak detector. So as well as this being a concern, the beeping was intense and there was no way I could sleep through it. Phoned reception, told someone would come up. 15/20 mins later someone arrived and told me the alarm happens often in various rooms and unfortunately I’ve drawn the short straw, and that no one really knows why it happens but it’s nothing to be concerned about! Told I need to sleep with air con on full and if doesn’t stop they would move me rooms. It didn’t stop, so I was moved at 2.55am. Had to pack all my things and sit and wait for 15/20 mins for someone to bring me a new key for new room. Then, the following morning no hot water (not just me, everyone on our floor) so cold shower it was! At breakfast and at the event I was at the following date I spoke to a number of people who also had the same problem with an alarm sounding at an ungodly hour.
After complaining the following morning I was refunded that nights stay, which I think is only fair. But I wanted to outline this issue for anyone else thinking of booking in the future. As the staff cannot turn the alarm off and no one seems to know why it happens, it doesn’t seem like there will be a solution any time soon! Beware!
Laura
Stayed 2 nights in Sep 2025