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I don't usually write reviews, but we were so impressed by this hotel that we booked to return later in the year, the same day that we got back. It was such a beautiful location and building, and the weather was perfect to enjoy the stunning garden with a really lovely cocktail. it was so convenient for the central London activities we had planned, and it was great that there was a fridge in the room as well.

Check in was easy. Room clean. Breakfast was so good, full menu. Close to walk to many London shopping and must see Westminister area

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.

The apartment was great - getting in the property was tricky at first as code didn't work and property manager didn't respond but beyond that was good. the hallway and elevator was very dirty on arrival. the apartment was good though. nice size/quality