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Balaklava Vacation Packages

Clean room, pool was nice, towels were fresh, bed and pillows were really nice however breakfast buffet was expensive - $50 per person is not reasonable

Room wasn't vacuumed

The location of this property was excellent, right in the centre of Rundle Mall. The property itself is tired and in need of a refurbishment. The rooms were sort of clean, with the bathroom and toilet needing a good scrub. HOWEVER, on check in, a $50 a night security deposit 'for incidentals' was taken, even though there was no mini bar in the room. I checked out over a week ago, and this deposit has still not been refunded! Also on check out they said it would not be refunded until house keeping confirmed there had been no damage to the room. This was not explained at check in. I was staying in the hotel with my 90 y.o. mother who even straightened the bed before we checked out. There was no damage to the room. I have stayed in hotels all around the world, this is the first time a hotel has said they would check for damages before refunding a deposit. Totally unimpressed. I have called the hotel, they are 'looking into it'. No apology for the delay in refunding my $150.

The property was clean, and its location was convenient. Downsides: There was no on-site car park, and the designated parking area was approximately a seven-minute walk from the hotel, which was inconvenient when carrying luggage. Additionally, no luggage assistance or trolley service was provided during either check-in or check-out, despite being many staff walking around and not helping and just observing. The receptionist was not cooperative with offering a better room despite mentioning it a few times. She just told there are no rooms available.