6/10 Okay
theresa
Business traveler
Aug 24, 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
On a positive note, the cleanliness of the hotel and in the daily room service was excellent. However, Of 3 front desk staff, only one had any customer service skills. Front desk girl during day - had an incredibly blunt affect and appeared to be somewhat sullen and zero personality. Upon registering on my first day, after encountering her, I seriously thought about switching hotels. She was no better on day 2. A girl that worked in the evening had great customer service skills. A gentleman that worked in evening and overnights was less than helpful when I had a problem with the business center computer. Within span of 45 minutes, called desk 3 x. No answer. Went down and desk was empty - he was sitting at a table in the dining area talking to a female. Tried to use business center - computer down. Went to gentleman at table - he told me what might work (never getting up) and I tried again. Told same gentleman - he went to reset router. Returned. Computer still down with zero offer of a solution. I said I’m making a speech tomorrow (Saturday) and was there an office I could use for 15 minutes. Absolutely not which is insane. What hotel doesn’t have at least one office with a computer and printer? It was still not working when I checked out on Sunday. TV was a problem but didn’t complain. Received a note on day 2 indicating tv was going to replaced so clearly this was known to mgt prior to my check in) Construction noise was constant until 7 pm/730. Don’t recomme
theresa
Stayed 3 nights in Aug 2025