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AC Hotel by Marriott Asheville Biltmore Village

3.0 star property

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Photo gallery for AC Hotel by Marriott Asheville Biltmore Village

Lobby lounge
Indoor pool, sun loungers
1 bedroom, premium bedding, in-room safe, desk
Exterior
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
186 HENDERSONVILLE ROAD, Asheville, NC, 28803
  • Historic Biltmore Village
    ‪5 min walk‬
  • The Orange Peel
    ‪4 min drive‬
  • Biltmore Estate
    ‪5 min drive‬
  • Asheville, NC (AVL-Asheville Regional)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Balcony

Room, 2 Queen Beds, Balcony | 1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Balcony

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Balcony

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | 1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Balcony (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Balcony (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Balcony (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Meeting facility

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  • Hot Tub
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  • Parking included
4.4 out of 5, Excellent, (1012)
$99 nightly
The price is $99 total
includes taxes & fees
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About this property

AC Hotel by Marriott Asheville Biltmore Village

3-star Asheville hotel walkable to Cathedral Of All Souls
An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, a business center, and a meeting room. Housekeeping is available on request.
AC Hotel by Marriott Asheville Biltmore Village offers 117 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 49-inch flat-screen televisions come with premium digital channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, AC Hotel by Marriott Asheville Biltmore Village provides a hot tub and a fitness center. Wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and a meeting room. This business-friendly hotel also offers a terrace, a vending machine, and tour/ticket assistance. Complimentary self parking is available on site.

AC Hotel by Marriott Asheville Biltmore Village is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • In the mountains
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Asheville-Biltmore VLG Area
Holiday Inn Hotel VLG Area
Holiday Inn Asheville-Biltmore VLG Area
Holiday Inn VLG Area

AC Hotel by Marriott Asheville Biltmore Village Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 1001 reviews
Rating 8 - Good. 234 out of 1001 reviews
Rating 6 - Okay. 73 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rhonda

Stayed 1 night in Apr 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

A beautiful clean lodging. The bathroom door is not the best for family travel. It is glass. Also there is not a scenic view of the Biltmore estate like advertised. Other than that the only issue we had was with the staff that managed the breakfast. She would stand in the way for long periods of time or cut you off to get to things and then act like the guests were inconveniencing her.
Stayed 2 nights in Mar 2025

10/10 Excellent

Anthony

Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprised it is a Marriott.

)Our stay was wonderful! A special treat was Yamil who worked the front desk. He was personable, accommodating and enthusiastic. He understands customer service. The hotel is currently going through a major change and the staff is working hard to make sure guests are being cared for properly. Thank you Yamil!!!
Stayed 1 night in Mar 2025

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca, Lincoln

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodeled and clean!
Stayed 2 nights in Feb 2025

6/10 Okay

guido

Traveled with family
Liked: Cleanliness, property conditions & facilities

Not ready yet

New hotel but not ready yet for prime time. Should not charge full rate given is not ready
Stayed 1 night in Feb 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very courteous and efficient. Check-in was easy. The shower was wonderful and hot. The bed was so omfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Alfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what I like the place it was so clean and had a really comfy bed and pillows, the bathroom really clean. the entire room was really clean .
Stayed 1 night in Jan 2025

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looked new and inviting. Wished bathroom door had a way to leave it open for convenience purposes; it would automatically close when you walked out to get something. It would have been great to have a choice to keep it opened; such as a "kick-stand". Bathroom lacked a hook to hang your clothes on. Toilet paper was way too thin; I'd take my own if I stayed again..ONE BIG DISADVANTAGE: Leaving the hotel, I had to wait 10 minutes at their stop light to get on to the main road. . 3 times leaving and I had to wait 30 minutes altogether.
Stayed 1 night in Jan 2025

10/10 Excellent

Catherine, The Villages

Stayed 2 nights in Dec 2024

10/10 Excellent

Elayne

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shiny new and freindly

The staff was friendly and responsive to all needs. The breakfast attendant worked tirelessly to ensure everything was stocked and clean. Everything is brand new as the hotel has just reopened.
Stayed 2 nights in Dec 2024

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, location was great, yes they are under construction but it was no bother. We barely heard any noise. Overall had a great experience and would stay there again!
Stayed 1 night in Dec 2024

4/10 Poor

Rachel

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We booked this hotel as it has an indoor pool however the pool was closed. Nothing on any website stated that the pool was closed. There was also no ice machine on the floors and the front receptionist told us to use the kitchen ice machine, which was nice however that’s unsanitary to allow guest to enter a kitchen unsupervised.
Stayed 1 night in Dec 2024

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Biltmore and dining.
Stayed 2 nights in Dec 2024

10/10 Excellent

Della

Stayed 1 night in Dec 2024

10/10 Excellent

Lory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Biltmore House. East check in and out. Updated clean rooms. Friendly staff. Great price too!!
Stayed 1 night in Dec 2024

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yamil at the front desk is the best!

Yamil at the front desk was the kindest and most courteous hotel associate I have ever encountered. Extremely professional and incredibly helpful! Our room was ready and was fabulous. My family enjoyed the breakfast options. Anything we needed for our room was brought to us very promptly. Our family has a new favorite place to stay when visiting Asheville!
Stayed 1 night in Dec 2024

8/10 Good

carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our night clerk Yamil was absolutely awesome. He always had a smile on his face and was ready to help anyway he could. The hotel was undergoing renovations .So we didn't get to enjoy the amenities, but we do plan on going back.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice friendly and helpful staff regret pool was not in operation during my stay
Stayed 2 nights in Dec 2024