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Get an overview of this hotel
3-star Asheville hotel close to Biltmore Estate

Popular property highlights

Free self parking
Free WiFi
Indoor pool
Business center
Smoke-free property

Location

Located in the heart of Asheville, this hotel is 0.1 mi (0.1 km) from Asheville's Fun Depot and 1.8 mi (2.8 km) from Biltmore Estate. Cathedral Of All Souls and Misson Occumed are also within 3 mi (5 km).

Hotel Features

Along with an indoor pool, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, a meeting room, and concierge services are onsite.

Room Amenities

All rooms are individually decorated and offer free WiFi and free weekday newspapers. For a bit of entertainment, LCD TVs come with satellite channels, and guests can also appreciate conveniences like refrigerators and microwaves.

Languages Spoken

  • English

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Brookstone Lodge near Biltmore Village, Ascend Hotel Collection

4 Roberts Rd, Asheville, NC 28803

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 4:00 PM

Check-in time ends at anytime

Minimum check-in age is: 21

Check-out

Check-out time is 11 AM

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

Service animals are allowed

Service animals are exempt from fees/restrictions

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Property follows sanitization practices of SafeStay (AHLA - USA)

Protective clothing is not available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

Debit cards

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per day.

Pet Policy

  • Pets not allowed (service animals welcome)

We should mention

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

The property affirms that it follows sanitization practices of Commitment to Clean (Choice) guidelines.

The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

Hotel Names

  • Brookstone Asheville
  • Brookstone Lodge
  • Brookstone Lodge Asheville
  • Brookstone Hotel Asheville
  • Brookstone Lodge

Hotel Amenities

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection features an indoor pool and a fitness center. Wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a business center and a meeting room. This business-friendly hotel also offers tour/ticket assistance, gift shops/newsstands, and coffee/tea in a common area. Onsite self parking is complimentary.

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection is a smoke-free property.

  • Coffee/tea in common areas
  • Elevator
  • Fitness facilities
  • Concierge services
  • Gift shops or newsstand
  • Indoor pool
  • 24-hour front desk
  • Business center
  • Tours/ticket assistance
  • Year Built - 2009
  • Total number of rooms - 73
  • Television in common areas
  • One meeting room
  • Free self parking
  • Number of floors - 4
  • Dry cleaning/laundry service
  • Free WiFi
  • Number of buildings/towers - 1
  • Smoke-free property
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Room Amenities

Brookstone Lodge near Biltmore Village, Ascend Hotel Collection offers 73 accommodations with coffee/tea makers and complimentary weekday newspapers. Each accommodation is individually furnished and decorated. Beds feature down comforters. 36-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Refrigerator
  • Coffee/tea maker
  • Daily housekeeping
  • Free local calls
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • Free weekday newspaper
  • Microwave
  • Blackout drapes/curtains
  • Shower/tub combination
  • Satellite TV service
  • HDTV
  • Free WiFi
  • Down comforter
  • Individually furnished
  • Individually decorated
  • LCD TV
  • Connecting/adjoining rooms available
  • Towels provided
  • Linens provided
  • Number of bathrooms - 1
  • Braille signage
  • Visual fire alarm
  • Lever door handles
  • Bed sheets not available

Parking

Free self parking

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Rafting nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

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