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The Sens Tulum Riviera By Oasis

4.0 star property

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Photo gallery for The Sens Tulum Riviera By Oasis

2 outdoor pools, free cabanas, pool umbrellas
Exterior
Private beach, white sand, beach cabanas, beach umbrellas
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Restaurant

Reviews

7.2 out of 10
Good

Popular amenities

  • All inclusive
  • Pool
  • Bar
  • Spa
  • Housekeeping

Explore the area

Map
Km 252 Carret. Chetumal - Pto. Juárez, Akumal, QROO, 77780
  • Riviera Maya Golf Club
    ‪4 min drive‬
  • Akumal Beach
    ‪5 min drive‬
  • Half Moon Bay
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪67 min drive‬

Room options

View all photos for Sens Ocean Front

Sens Ocean Front | Free minibar, in-room safe, desk, blackout drapes

Sens Ocean Front

  • 377 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sens Standard

Sens Standard | Free minibar, in-room safe, desk, blackout drapes

Sens Standard

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sian Kaan Junior Suite

Sian Kaan Junior Suite | Free minibar, in-room safe, desk, blackout drapes

Sian Kaan Junior Suite

  • 377 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Sian Kaan Master Suite | Free minibar, in-room safe, desk, blackout drapes

Sian Kaan Master Suite

  • 380 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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The price is $428 total
includes taxes & fees
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About this property

The Sens Tulum Riviera By Oasis

4-star Akumal resort close to Akumal Beach
Catch some rays on The Sens Tulum Riviera By Oasis's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. Change of towels is available on request.
The Sens Tulum Riviera By Oasis offers 132 air-conditioned accommodations with free minibar items and safes. 42-inch flat-screen televisions come with pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Kin Ha. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
The Sens Tulum Riviera By Oasis is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At The Sens Tulum Riviera By Oasis you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 8 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and a beach bar. Wireless Internet access is complimentary. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a terrace. Complimentary uncovered self parking is available on site.

The Sens Tulum Riviera By Oasis is a smoke-free property.

The Sens Tulum Riviera By Oasis has 8 restaurants on site.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 poolside bars
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf carts
  • Kayaking
  • Playground
  • Snorkeling

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • In a nature reserve
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV
  • Pay movies

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
When a room reservation includes a round-trip airport transfer at no charge, it’s essential to contact the property 1 week prior to the arrival. This service is service subject to availability & previous confirmation.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.76 per accommodation, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

When a room reservation includes a round-trip airport transfer at no charge, it’s essential to contact the property 1 week prior the arrival. This service is service subject to availability & previous confirmation.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 1-device limit; WiFi in public areas is also free and has a 1-device limit

Property is also known as

The Sens Tulum Riviera
The Sens Tulum Riviera By Oasis Akumal
The Sens Tulum Riviera By Oasis All Inclusive
The Sens Tulum Riviera By Oasis All-inclusive property
The Sens Tulum Riviera By Oasis All-inclusive property Akumal

The Sens Tulum Riviera By Oasis Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 59 out of 174 reviews
Rating 8 - Good. 42 out of 174 reviews
Rating 6 - Okay. 31 out of 174 reviews
Rating 4 - Poor. 20 out of 174 reviews
Rating 2 - Terrible. 22 out of 174 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zoe

Stayed 4 nights in Feb 2025

10/10 Excellent

Trisha

Traveled with partner
Liked: Staff & service, property conditions & facilities
Nice location. Very friendly staff.
Stayed 4 nights in Feb 2025

6/10 Okay

Ana Laura

Traveled with partner
The hotel is nice, the water is beautiful, but VERY rocky. The beach has eroded and doesn't look like it does in the pictures. Location is amazing but it needs updates & upgrades. Loved that our room was able to open up right to the water, but the room itself is not the greatest. We couldn't see much past a giant ATV parked right outside our window the entire time. It rained and our room (despite being on the first floor) had a bad leak all night. Had to set up a garbage can to catch the water. Despite that, most of the staff was great and attentive. The food, although limited was decent. Booked a spa massage and had to PHYSICALLY STOP THE MASSEUSE from excessive touch in areas he knew full well were pushing boundaries. This after a verbal warning. The pool is FREEZING. The pool bar wasn't always open or staffed.
Stayed 3 nights in Dec 2024

4/10 Poor

Lena

Disliked: Cleanliness, staff & service, property conditions & facilities
The room we booked was not the room we were given. The picture of the Kian Master Suite with cabana as shown on Expedia and on the Sens Tulum site does not exist at this property. The staff at the check in are aware of the “problems “ and just push every one through the process and keep things moving. Sales for the Vacation Club and the 90 minute presentation are very aggressive. The food was very good and servers were pleasant. Overall a very stressful, disappointing experience.
Stayed 6 nights in Feb 2025

10/10 Excellent

Tracy Jay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Feb 2025

8/10 Good

Janene

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff members were overall amazing, and went above and beyond to accommodate us during our stay! Daniel, Sibely and Gabi offered many exciting activities during the days, and there were several dining options. Bartenders were a lot of fun, and we had a great time :)
Stayed 8 nights in Jan 2025

2/10 Terrible

Jazmin, New Haven

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 3 nights in Jan 2025

2/10 Terrible

Manuel

Stayed 4 nights in Feb 2025

6/10 Okay

John William

Liked: Cleanliness
Disliked: Property conditions & facilities
Property is in need of structural maintenance
Stayed 8 nights in Jan 2025

6/10 Okay

Ann Marie, Terrace

Traveled with family
Liked: Cleanliness, staff & service
The property need some definite upgrades. I requested a accessible room. I was clearly using a walker and we put at the far end of the hotel. Food was excellent. Pools were not heated.
Stayed 7 nights in Jan 2025

6/10 Okay

Tara

Traveled with group
Liked: Cleanliness, staff & service
Good deal for the money
Stayed 7 nights in Jan 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service
Noeli at the coffee shop was so friendly and efficient. Enjoyed seeing her each morning.
Stayed 7 nights in Jan 2025

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and view was definitely a highlight of this hotel! I do wish the shower and balcony/pool area were cleaned a bit better. But all in all we loved our stay here! The staff was quick, helpful and very friendly!
Stayed 3 nights in Jan 2025

2/10 Terrible

jack

Traveled with group
Disliked: Staff & service

Don’t do it

If you’d like a true Mexican experience including kidnapping extortion and just horrible customer service this is the place for you. They do t let you leave the property. They tell you one price and charge you double. They don’t have the rooms you booked available and they will yes you to death. Good luck oh and don’t forget to get hit by the golf carts
Stayed 4 nights in Jan 2025

2/10 Terrible

jack

Traveled with group
Disliked: Staff & service

Don’t do it

If you’d like a true Mexican experience including kidnapping extortion and just horrible customer service this is the place for you. They do t let you leave the property. They tell you one price and charge you double. They don’t have the rooms you booked available and they will yes you to death. Good luck oh and don’t forget to get hit by the golf carts
Stayed 1 night in Jan 2025

2/10 Terrible

carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were dirty. There was a lot of complaints all around. No first aid kits available
Stayed 4 nights in Jan 2025

8/10 Good

Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here!
Stayed 6 nights in Jan 2025

4/10 Poor

Erica

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We were there in Dec 2024, to be honest love the enviroment very calm, but the Rooms need attention, need to be updated in Pictures on web site they look so nice and high in but not what you realy see as you arrive not worth the pay and the stay. As well you cant leave the Resort with out being Questioned were are you going they think you are going to do an Invite Invitation to another Hotel to explore and they question you "But Why " ? you are there to Travel EXPLORE not to be help Hosige and be Questioned why are you leaving there Resort it can even be you going to Booking you did for an Event and you will still be Questioned . To be Honest I will never stay here any more !!!!!!!!!!!!!!!!!!!!!
Stayed 3 nights in Dec 2024

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We booked the nicest room they offered and were expecting what was pictured but were very disappointed. We should have believed the reviews. We don't normally write bad reviews but thought we should help inform other travelers so maybe they will not get disappointed like us. It was definitely a bad way to start our vacation. Another couple were having the same issue at the same time as us. The Sian Kaan area is supposed to be VIP treatment but was anything but. My wife likes a drink with milk or cream in it but the bartender said they didn't have any so pick something else. My wife had to go to another bar to get a container of milk and bring it to the bartender. They ran out of Kahlua liqueur (which is my wifes favorite drink and made in Mexico) They did not get another bottle of Kahlua while we were there (we went to Tulum and bought 1L for 200 pesos). ALL of the pools were very cold and we only spent about 15 minutes in them total over a week. Most of the pools are in poor condition with tiles or cement finish falling off. 'Adult' pool in is a main pathway and only has 8 loungers. There is virtually no beach left in front of this hotel (hotel pictures are from many years ago), you have to walk over to the next hotel. They must tell all the employees to say 'pleasure' after you thank them but you can easily tell they are only doing it because they have to, there were only a few employees who smiled. This is so different from what we normally experience in Mexico.
Stayed 7 nights in Nov 2024

2/10 Terrible

Liz

Traveled with partner
Disliked: Cleanliness
We booked saan kan mastersuite thru expedia when we checked in they stated they were remodeling and we couldnt get that room. Which was a lie found out the day of our check in the rooms were over sold and some people got those rooms. We got a lower category room jr suite that was super outdated but the biggesr issue it was dirty the bathroom and shower walls were dirty and were not cleaned in the 5 nights we were there. The the door to outside deck was broke, the bathroom glass door didnt work there were blood stain on the bed sheet and ball of tape inside the duvet. The rugs had white powder on them they were dirty. We never got shampoo cond body wash refills till the 4th night when we had to ask for them at front desk. Those were all the issues with the oudated room. The food at restaurants were horrible drinks were watered down. The hotel had leaks the restaurants had towels on window seals due to leaking. Overall the hotel it self and restaurants were horrible I would not stay here ever again. The only positive thing this hotel has was the beach and some staff. I would like to recognize Lilian at concierge for trying to be helpful and was nice. The person who checked us in was rude and tried shut my husband up when we vocalized that we were upset that we got a lower room catergory then what we paid for. Which is theonly reason why we chose this hotel. Due to rooftop room
Stayed 5 nights in Dec 2024

4/10 Poor

Theodore

Liked: Cleanliness
After 3 consecutive days of going to the front desk and telling them my wifi wasn’t working and then being told “it must be your phone” even though it worked throughout the rest of the resort restaurant, in the water etc. I stopped going to them knowing I was pretty much going to be ignored. Try going 5 + days plus in todays world in a foreign country without service. Having to get up and talk out on the outskirts, no privacy etc.patio had slacks that was about to collapse when you walk on them very unstable. The reason for atleast 3 stars Miramar and Miramar terrazzo… food and service was excellent.. the only restaurant I would eat from . Buffett was hit or miss.. so last few days was Miramar no matter how long the wait was…more kid friendly than adult friendly unless you drink like a fish, no other real activities besides in the pool or the water. Nice views though, enjoyed the hammock. In all besides front desk and some updates needed on room etc it was ok.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tania, Niles

Stayed 2 nights in Dec 2024

6/10 Okay

Veronica

Traveled with family
Liked: Staff & service
Great staff. Wonderful drinks (best out of all my Mexico trips!) loved being able to see fish right in the ocean at the beach. Though it is a smaller resort. Buildings are worn out a fair bit. That was the biggest downside for me.
Stayed 8 nights in Dec 2024

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort, friendly staff. Fantastic coastline and Akumal trail. Thank you so much for the great vacation!
Stayed 10 nights in Dec 2024

2/10 Terrible

Sarah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't normally leave reviews, but this property was one of the worst places I have ever stayed. We ordered a king ocean view suite, there was no view and they had two double beds pushed together they were different heights and made up separately! My coffee maker never worked, even after multiple requests to get a new one. Our shower leaked tons of water into the room, causing us to use towels to mop up our bathroom daily. The ceiling leaked in our bathroom as well as right outside our room, causing the room to smell horrible the entire time. The ONE outlet we had in our bathroom area did not work, this was brought up multiple times with no response or fix. They do not offer airport transportation to or from Tulum. The food options were very limited and the staff had very little knowledge of WHAT they were serving us. I would also like to note that they water down their draft beers and cocktails! This resort was not what we expected, they missed the mark by a long shot, I only wish I could get my time back.
Stayed 7 nights in Dec 2024