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Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5.0 star property

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Photo gallery for Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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Exterior
Interior
Outdoor wedding area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub

Explore the area

View in a map
Zona Costera K256, Akumal, QROO, 77710
  • Place, Akumal Beach
    ‪7 min drive‬
  • Place, Akumal Ecological Center
    ‪7 min drive‬
  • Place, Yal-ku Lagoon
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite

8.0 out of 10
Very good
(438 reviews)
  • Garden view
  • 559 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Quadruple

View from room

Deluxe Junior Suite Quadruple

7.8 out of 10
Good
(16 reviews)
  • Garden view
  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Junior Suite Single

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Single

8.4 out of 10
Very good
(30 reviews)
  • Garden view
  • 559 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Suite Deluxe With Garden View

Free minibar, in-room safe, desk, blackout drapes

Suite Deluxe With Garden View

  • Garden view
  • 559 sq ft
  • Sleeps 5

View all photos for Deluxe Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Ocean View

8.4 out of 10
Very good
(39 reviews)
  • Ocean view
  • 559 sq ft
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite

Free minibar, in-room safe, desk, blackout drapes

Mini Suite

7.0 out of 10
Good
(11 reviews)
  • Garden view
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Quadruple

Free minibar, in-room safe, desk, blackout drapes

Deluxe Junior Suite Ocean View Quadruple

  • Ocean view
  • 559 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Mini Suite Quadruple

Free minibar, in-room safe, desk, blackout drapes

Mini Suite Quadruple

  • Garden view
  • 775 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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About this property

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

5-star Akumal property close to Yal-ku Lagoon
Catch some rays on Grand Sirenis Riviera Maya Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive offers 934 accommodations, which are accessible via exterior corridors and feature private hot tubs and free minibar items. Rooms open to balconies. Accommodations have separate sitting areas and are furnished with double sofa beds. 50-inch Smart televisions come with cable channels and Netflix.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, a health club, and complimentary bicycles are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a lazy river, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 17 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Sirenis Riviera Maya Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the property's 10 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars, 3 poolside bars, and 10 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Complimentary self parking is available on site. A total renovation of this property was completed in December 2024.

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
The Park - Overlooking the ocean and garden, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Oishii - This restaurant specializes in Pan-Asian cuisine and serves dinner only. Reservations are required. Open daily.
Butchers - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Carnal - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.
Lima - This restaurant specializes in Peruvian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 10 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • 3 poolside bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Butchers
  • Carnal
  • Lima
  • Oishii
  • The Park

Things to do

  • 2 outdoor pickleball courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Kayaking
  • Lazy river
  • Music library
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room sofa bed
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 18 buildings
  • 3 floors
  • Built in 2006
  • Communal living room
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Renovated entire property - December 2024
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Unlimited a la carte themed dining is available by reservation only, and is subject to availability. Reservations can be made upon arrival. This property enforces a dress code in the themed dining venues.

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.11 per accommodation, per night. This tax does not apply to children under 12 years of age.
  • Sanitation services: USD 4.73 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 15 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

All Inclusive Grand Sirenis Riviera Maya
Grand Riviera Maya Sirenis
Grand Sirenis All Inclusive
Grand Sirenis Riviera
Grand Sirenis Riviera Maya Resort All Inclusive Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Riviera Maya Resort All Inclusive
Grand Sirenis Riviera Maya All Inclusive Akumal
Grand Sirenis Riviera Maya All Inclusive Solidaridad
Grand Sirenis Riviera Maya Solidaridad
Grand Sirenis Riviera Maya All Inclusive Kantenah
Sirenis Riviera Maya Inclusiv
Grand Sirenis Riviera Maya Resort Spa All Inclusive
Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Akumal

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 301 out of 503 reviews
Rating 8 - Good. 104 out of 503 reviews
Rating 6 - Okay. 51 out of 503 reviews
Rating 4 - Poor. 25 out of 503 reviews
Rating 2 - Terrible. 22 out of 503 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities
Clean room, amazing staff, beautiful grounds and setting. Food options superb, bar staff friendly and generous. The wonderful Mexican hospitality shows throughout this lovely hotel. It has something for everyone
Stayed 14 nights in Oct 2025

6/10 Okay

Amanda

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Positives: The restaurants were beautiful and food options were plentiful and always fresh. Several of the wait staff, bartenders, and housekeepers were hardworking and professional. General resort grounds and pool areas were clean + upkept. Negatives: Check-in took a long time w/limited acknowledgement re: room accommodations. Immediately after checking in, an employee tried to sell us a timeshare. We stated we were "hot + tired only wanting to get to our luggage + rooms" however a 2nd attempt was made to sell us a timeshare which we again declined. Check-out was also a poor experience since the elevators were broken, no shuttle service was available + our Building Concierge pretended not to speak English as we asked for assistance. It should be noted this is the same Building Concierge who attempted to sell us a Timeshare mid-way through our vacation and refused a 3rd time. Overall: We would happily return now knowing what to expect from Check-In + the Building Concierge point of contacts. We didn't let these situations deter us from enjoying our vacation. The resort is beautiful, vibrant and we made a lot of great memories!
Stayed 7 nights in Oct 2025

10/10 Excellent

Theresa Lyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed October 27- November 4, 2025. The Grand Sirenis did excellent work engaging guest interest in property amenities, and provided very attentive dining services; well-staffed at every bar, lounge, and restaurant. The property was well-managed and clearly prioritized cleanliness, maintenance, groundskeeping, and guest comfort (loose pavers are an issue, though). Our junior suite, king bed, was situated in the Luum (17) block. Our room was clean and fresh. Our mini bar was stocked with our preferences after a simple request. Frankly, all staff interactions were very pleasant. The ala carte restaurants were inconsistent on presentation and quality of food served, but with a wildly divergent menu between 10 overall dining options, we were able to work around any issues and pivot to the buffet afterwards, if needed! We give high marks to Pueblito Lindo (Mexican) and Bazaar (Mediterranean). The resort features “show cooking” in most restaurants and the buffets so you will come away with smell in your clothes and hair. Febreeze and dry shampoo would be on my packing list. We would go back to the lush resort, so full of greenery, nice pools, and friendly staff. Clearly also a family destination, we were a couple just seeking relaxation and time to reconnect. For us, it was glorious. The resort is about 1hr 45 minutes southbound from the Cancun airport. Highly recommend prebooking transfers, the taxis are regulated pricing and it was ridiculous.
Spicy margaritas
Relaxation pool
Pueblito Lindo (carnitas)
Stayed 8 nights in Oct 2025

10/10 Excellent

Joanne Louise

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Grounds, room, staff, food, drinks, activities. Adan was our Concierge and was exceptional and attentive
Stayed 7 nights in Oct 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities
Overall, we loved our stay at Grand Sirenis. We loved the staff, lots of activities for couples and families, the cleanliness of the resort was well maintained, different shows every night at the theatre, clean and spacious rooms with a hot tub, very close to the beach as well, lots of pools to choose from. However, the quality of food could've been better, but if you want value for your money, this is the resort for you. We stayed at room 1017 (forgot the building name), but shoutout to the people at the concierge, always willing to help if we needed anything and greeted us with big smiles every morning. Also, extending our appreciation to Leo, Adan, Katya (reach out to her if you are interested in becoming a member), Girardo from hydrotherapy, the bartenders from Mixologia (the best bar at the resort btw), and last but not least, the ladies from the Good Bar, and Cecilio from archery class (I hope I got his name right) - they were all amazing and treated us like family.
Stayed 6 nights in Oct 2025

10/10 Excellent

Emma

Stayed 2 nights in Sep 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Guest services were amazing! Adan took care of us after we experienced some harassment from the concierge desk in bldg 10. We put a maintenance order in 2 days in a row. Nothing was done until we went to the main lobby and explained what was going on. We didn’t get our restaurants we booked. Concierge is a joke, they only care about trying to convince non members to attend a breakfast and meeting to “join the club” AKA timeshare. We are thankful Adan understood us and our concerns.
Stayed 9 nights in Oct 2025

2/10 Terrible

Sandra

It was so rundown, not at all like how it was described on here and on YouTube we were misled. We had a baby with us when we got stranded we couldn’t go to any other resort reserve in person. Their service was really bad. They didn’t really care about us. They didn’t wanna offer a refund on this spot and gave us hell on earth. The hotel was so big in the middle of the jungle we cannot walk outside. I didn’t see any of the restaurants on the resorts. They were like in weird spots or from their rooms the rooms look like condos apartments run down. I will never go to Riviera Maya again if you really wanna go to Cancun Mexico, go to action Cancun do not go to Riviera Maya or other other areas.
Stayed 6 nights in Oct 2025

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous time here. The staff really makes this resort. Issac and Karen and concierge were fantastic and Claudia with the wedding services was amazing. Food was good, mixoligy bar was awesome! The activities were fun, overall an amazing experience!
Stayed 6 nights in Oct 2025

6/10 Okay

Carlos E., Clifton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My opinion that place can not be 5 start should be 4
Stayed 3 nights in Oct 2025

6/10 Okay

Christina

Liked: Cleanliness, staff & service, property conditions & facilities

70/30

Good Stuff: Service staff is terrific; Shout out to (i) Erik, in Guest Services, who gave me a free hydrotherapy circuit, & (ii) Concierge Karen who booked it for me - it was awesome. & Gerardo in the Spa was fantastic (I have named him my Guru-de-Agua)!!! Shout out to Juan from Butchers for making me an "allergy card" & finding me the next day to ensure that I'd be safe for dining anywhere on property; All bartenders are super, but the bartenders at Marimba at fabulous! The dancers work hard at a lot of outlets - so much respect for their commitment! Not-So-Good Stuff: Horrible, so uncomfortable, body aching, mattresses & pillows; Food in restaurants is woefully underseasoned; & I did not appreciate being told by the other Concierge guys (fantastic Karen was not working that day) that my "welcome gift" was a 90-minute presentation followed by a raffle for the opportunity to earn a week - I paid full price, there was no kind of "good deal" on my pricing that justifies this kind of commitment/ask - this is not a "gift" in any way - it really will really make me think twice about staying here again. Fortunately, the other concierge, Karen, & additional staff made all the difference!
Stayed 3 nights in Oct 2025

8/10 Good

Andres Rafael Castro, Henderson

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, wish they played more Latin music and kept the waters stocked in the room but other than that had a blast.
Stayed 6 nights in Oct 2025

10/10 Excellent

Kerstin, Prospect Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel - Great Service- Very Clean Hote- Good assortment of breakfast - Fresh - Room Very Clean - The Staff was Amazing - very warm and friendly - Beautiful resort with many options
Stayed 7 nights in Oct 2025

10/10 Excellent

Lizett

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at serinis !!! Definitely worth it go once and will definitely go again! Juan from guest service was nice and made my days at the resort easier!
Stayed 4 nights in Oct 2025

10/10 Excellent

Minh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great features : beautiful pools, lazy river, coffee shops, good food, friendly stafff.
Stayed 10 nights in Oct 2025

10/10 Excellent

Joseph Robert

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edgar manager on duty was absolutely the best. He made sure our family was very comfortable and happy. He never disappoints thats the reason why we continue to come back and we make sure to tell our friends and family about this resort. Diana supervisor at the front desk made our check in very smooth. Walking into the resort after a long flight its always a pleasure to receive a warm welcome and thats what she and her staff jesus, Fernando, and i can not forget Erik Medina from guest services. He was amazing, always very attentive to our needs. David Baak from the buffet is the most caring and sweet young man we always look forward to seeing him. Cecilio from the sports center was amazing. He took us out on a bike tour around the property which was fun and informative after we did archery with him which was so much fun. Honestly there was no need to leave the resort. Leydi and lucia the two young ladies from the pool area including the rest of the pool staff were great. Bartenders at both pools were very hands on and friendly. Gigi,Eric and of course Bacon were absolutely the best. From volleyball ,exercise and playing bingo on raining days in the lobby they made sure we were never bored. The whole staff at this amazing resort from house keeping to concierge were amazing. My family and friends will definitely be back.
Stayed 7 nights in Oct 2025

10/10 Excellent

Joseph Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing, clean and stocked with coffee ,beer and water soda cant wait to go back
Stayed 7 nights in Oct 2025

10/10 Excellent

Chris I

Stayed 7 nights in Oct 2025

10/10 Excellent

Shaquille

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had fun with my fiancé and 2-year-old. Enjoyed my stay. Many shows and all kinds of great drinks and activities to do. Also a lot of food options.
Stayed 7 nights in Oct 2025

10/10 Excellent

Korbin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food and friendly staff always making sure you are getting what you need for a nice vacation
Stayed 5 nights in Oct 2025

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort, 10/10! It was so great that we extended our stay. The food and drinks were wonderful, room was nice, and how can you have a bad day in a lazy river? Juan with guest services made the trip, he was extremely attentive and booked all our dinner reservations for us. He checked in with us daily and was always there to answer our questions. We will be back!
Stayed 5 nights in Oct 2025

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my boyfriend and I’s first time in Mexico and we couldn’t recommend Grand Sirenis enough. Our room (ocean view) and the resort, were always clean. The spa was lovely (we actually got a free 1hr hydrotherapy session from booking with Expedia, which was so relaxing) and, the food and restaurants were great (our favourites were Pueblito Lindo, Butchers and Oishii Teppanyaki). The staff were extremely welcoming, kind, informative and helpful. They were always checking in on us about our room, how our stay was and if we’ve booked any restaurants or have done any excursions. A few main people we would like to give a special shout out to is Edgar, Erik, Omar and our waiter from The Park buffet, Marcelino. We wanted to thank them and all the staff for making our experience so incredibly special and memorable. We hope to be back in the future!
This was our meal at Butchers
This was our meal at Puebilto Lindo
Stayed 7 nights in Sep 2025

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely adored the staff and service. Everyone was super attentive to our needs. Daggo and Eric Medina always gave us options and recommendations to the different services. Helped with our reservations and checked up on us. Thank you.
Stayed 4 nights in Sep 2025

10/10 Excellent

LaToya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't use the spa
Stayed 6 nights in Sep 2025

6/10 Okay

Jennifer Ashley

Traveled with group
Liked: Staff & service
N/a
Stayed 3 nights in Sep 2025