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Tropical View Guestroom with King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$549* Per night/room Mar 6 - Mar 7

Ocean View Guestroom with 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Partial Ocean View (Ceiba)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tropical View Guestroom with 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Ocean View (Ceiba)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Amenities

Property Features

Step outside to unwind on the white sand beach. At Conrad Tulum Riviera Maya you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 beach bars and 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a complimentary children's club, a 24-hour fitness center, and a terrace. Complimentary uncovered valet parking is available on site.

Conrad Tulum Riviera Maya is a smoke-free property.

  • Walkway to water
  • Express check-in
  • Number of outdoor pools - 3
  • Elevator
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Uncovered parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Computer station
  • On private beach
  • Conference space size (meters) - 4645
  • Number of meeting rooms - 6
  • Terrace
  • Luggage storage
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Snack bar/deli
  • Shopping on site
  • Pool umbrellas
  • Total number of rooms - 349
  • No accessible shuttle
  • Number of floors - 3
  • Number of buildings/towers - 11
  • Elevator door width (inches) - 43
  • Number of bars/lounges - 2
  • Elevator door width (centimeters) - 110
  • Number of poolside bars - 1
  • Full-service spa
  • Number of beach bars - 3
  • Number of swim-up bars - 1
  • Stairwell handrail height (inches) - 35
  • Stairwell handrail height (centimeters) - 89
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 2021
  • Free WiFi
  • Pool sun loungers
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Number of coffee shops/cafes - 1
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Safe-deposit box at front desk
  • Number of restaurants - 7
  • Conference space size (feet) - 50000
  • Ballroom
  • Banquet hall
  • Reception hall
  • Beach towels
  • 24-hour fitness facilities
  • Wedding services
  • Outdoor entertainment area
  • Outdoor furniture

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 5
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)

Room Amenities

Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Espresso makers and minibars are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. 65-inch flat-screen televisions come with premium satellite channels and pay movies. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Minibar
  • Daily housekeeping
  • Phone
  • Free local calls
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Espresso maker
  • Designer toiletries
  • Premium bedding
  • Pay movies
  • Free bottled water
  • Premium TV channels
  • Access via exterior corridors
  • Blackout drapes/curtains
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Flat-panel TV
  • Pillowtop mattress
  • TV size: 65
  • TV size measurement: inch
  • MP3 docking station
  • Private plunge pool
  • Furnished balcony or patio
  • Connecting/adjoining rooms available
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Soap
  • Shampoo
  • Toilet paper
  • Restaurant dining guide
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Telephone accessibility kit
  • Wardrobe or closet
  • Toothbrush and toothpaste not available
  • Mobile key entry

Parking

Free valet parking

Internet

Available in some public areas: Free WiFi

Food & Drink

Maratea - Mediterranean - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Autor - Mexican - Overlooking the ocean, this fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Kengai - Asian - Overlooking the ocean, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ukai - Japanese - Overlooking the ocean, this sushi bar specializes in sushi and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ultramar - This bar serves breakfast, lunch, and light fare. Open daily.

Spa Services

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

  • Number of treatment rooms 13
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Braille or raised signage
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Nearby Activities

3 outdoor swimming pools are on site along with a private beach and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Ecotours nearby

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • Service fee: 15 percent

We have included all charges provided to us by the property.

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Service animals are allowed

Service animals are exempt from fees/restrictions

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is not available

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Debit cards not accepted

Food service has been amended for enhanced safety

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Contactless check-in is available

No rollaway/extra beds available

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

No cribs (infant beds) available

Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

LGBTQ friendly

Property confirms they are implementing enhanced cleaning measures

Children stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed (service animals welcome)

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

Hotel Reviews

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