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Aalen Vacation Packages

Lovely hotel, great staff, superb location

I really enjoyed my stay. The Reception Desk and Breakfast Staff are wonderful, kind, professional and enthusiastic. My room was quiet, cool and comfortable. Parking was conveniently located on the property. The hotel is also located just seconds from the city center which makes it easy and fun for shopping, dinning and site seeing. I want to sincerely and gratefully thank the Hotel Royal Stuttgart staff & team for a wonderful experience, Cheers! Arthur L Haislip IV

Comfy room, friendly staff, great location

During check-in, the receptionist (a middle-aged lady) was extremely unwilling to help. She did not even greet us, make eye contact, or acknowledge our presence while processing our check-in. What made the situation even worse was that when I approached the reception desk to check in, two staff members continued talking to each other for about 3 to 4 minutes as if I was not even there. Only after I stated that I wanted to check in did they reluctantly assist me. Even then, they did not communicate in a friendly or welcoming manner. Unfortunately, throughout our stay, the same unfriendly attitude and lack of enthusiasm continued. The staff consistently appeared unhappy, disinterested, and unwilling to engage with guests. Even more concerning was an incident at around 8:00 a.m., when a housekeeping staff member opened our room door and entered while we were sleeping. Upon realizing that we were in the room, the staff member immediately closed the door and left. When I later asked about the incident, the explanation given was, "I was checking whether the room needed cleaning." I do not recommend this hotel. There appears to be a serious lack of staff motivation, professionalism, and hospitality training. Stay away.

Beautiful hotel close to entertainment

Location and friendly staff