Malmaison York

4.0 star property

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Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

9.0 out of 10
Wonderful
(101 reviews)
  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

8.8 out of 10
Excellent
(19 reviews)
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room

Club Room | In-room safe, desk, soundproofing, iron/ironing board

Club Room

9.2 out of 10
Wonderful
(35 reviews)
  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room | In-room safe, desk, soundproofing, iron/ironing board

Club Twin Room

9.4 out of 10
Exceptional
(13 reviews)
  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Deluxe

Club Deluxe | In-room safe, desk, soundproofing, iron/ironing board

Club Deluxe

9.4 out of 10
Exceptional
(29 reviews)
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for FAMILY SUITE

FAMILY SUITE | In-room safe, desk, soundproofing, iron/ironing board

FAMILY SUITE

8.8 out of 10
Excellent
(6 reviews)
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | In-room safe, desk, soundproofing, iron/ironing board

Suite

7.4 out of 10
Good
(3 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

Malmaison York

4-star hotel in Bishophill
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services.
Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, concierge services, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Malmaison York is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Chez Mal Brasserie - Onsite restaurant.
Sora Sky Bar - Onsite sushi bar. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 27.50 per night)
  • Limited onsite parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Chez Mal Brasserie
  • Sora Sky Bar

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
  • Self parking fee: GBP 27.50 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 770 out of 1310 reviews
Rating 8 - Good. 332 out of 1310 reviews
Rating 6 - Okay. 129 out of 1310 reviews
Rating 4 - Poor. 53 out of 1310 reviews
Rating 2 - Terrible. 26 out of 1310 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a really nice place to stay
Stayed 1 night in Sep 2025

10/10 Excellent

Jeremy

Stayed 4 nights in May 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Gareth

Traveled with family
Liked: Staff & service

Just ok

Just ok paid for a room with a view but view was of the side of a building I also think that after booking two upgrade rooms then charging £25 per person for breakfast is cheeky to say the least
Stayed 1 night in Aug 2025

10/10 Excellent

Angela, Benton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent as always
Stayed 1 night in Aug 2025

10/10 Excellent

Simone

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We love this hotel and staying here made our trip to York perfect. We have stayed in many hotels and although modern, fulfils expectations. It is conveniently located, just a short walk into the town. Cannot comment on the food as we did not eat here but the bar is great and the rooms are lovely. The gym is well-equipped and has air con. Thank you for a lovely stay. I must add, I the rooms have the most comfortable beds with remarkable bedding. The pillows and duvet are amazing. I’d love to know where they bought them from.
Stayed 1 night in Aug 2025

10/10 Excellent

Luciana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and well located
Stayed 1 night in Aug 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Beverly

Stayed 2 nights in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Karl

Stayed 1 night in Jul 2025

10/10 Excellent

Christina, North Easton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 1 night in Aug 2025

10/10 Excellent

Siddharth

Stayed 3 nights in Aug 2025

10/10 Excellent

darryl

Stayed 2 nights in Aug 2025

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

A nice hotel in a great position. The room facilities were ok, not as good as I would have hoped for in a hotel of this quality. Poor selection of toiletries and the lighting in the room was odd. Breakfast and bar service was very good though I’m not sure why the mocktails are not included in the happy hour pricing!
Stayed 1 night in Aug 2025

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

A great location, a short walk into the city. Room was beautiful, really spacious with a great view. Very clean with everything you need.
Stayed 2 nights in Aug 2025

10/10 Excellent

Clare

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay with just a short walk over the bridge into town. We had a comfortable, clean room check in was quick and easy. We didn't use the bar but did book breakfast which was excellent. It is a bit pricey but the service was brilliant and there was a wide selection of food.
Stayed 1 night in Aug 2025

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night to enjoy the races. The room was very well priced compared to others in the town. It is close to the train station so it is easy to jump on the race course buses. The room was really well presented, clean and spacious. Great facilities in the room with coffee machine, robes, ironing board etc and the shower was lovely and hot and powerful. We did enjoy a couple of drinks up on the roof bar and some sushi, but we didn’t stay for breakfast. We will definitely stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Jamea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Wonderful personable
Stayed 1 night in Aug 2025

4/10 Poor

Emily

Traveled with group
Liked: Room comfort
Disliked: Cleanliness
One lot of towels for two. Drinks not replenished from previous guests. Dirty cup marks
Stayed 1 night in Aug 2025

10/10 Excellent

Craig

Stayed 2 nights in Aug 2025

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay highly recommended.
Stayed 1 night in Jul 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful city centre hotel.

We had a one night stay. The room was spacious well designed with a large bed and sumptuous bedding. Did not want to leave the bed in the morning. We had roof top drinks prior to heading out in the evening. The roof top bar was relaxing with some great views. Breakfast in the morning was delicious with a good choice and high quality ingredients.
Stayed 1 night in Aug 2025

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay in the hotel, as always.
Stayed 1 night in Jun 2025