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Elmbank York, Tapestry Collection by Hilton

4.0 star property

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Photo gallery for Elmbank York, Tapestry Collection by Hilton

Enjoy a meal in this elegant dining area with a view of lush greenery, complete with a bar and comfortable seating.
Relax in this stylish room with a large sofa, wooden paneling, and a chandelier.
Stately building with a central entrance and curved balcony, set amidst a well-manicured lawn and brick wall.
Relax in a stylish space with a large bed, sofa, and armchair, surrounded by elegant decor and a wooden floor.
Step into the grand lobby with a plush sofa, armchair, and wooden coffee table, surrounded by framed artworks and lush greenery.

Popular amenities

  • Air conditioning
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
The Mount, York, England, YO24 1GE
  • York Racecourse
    ‪14 min walk‬
  • Shambles
    ‪3 min drive‬
  • York Minster
    ‪3 min drive‬
  • Leeds (LBA-Leeds Bradford)
    ‪46 min drive‬

Room options

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, in-room safe, desk

Family Room

  • 151 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room (Cy)

Comfort Room (Cy) | 1 bedroom, premium bedding, in-room safe, desk

Comfort Room (Cy)

8.8 out of 10
Excellent
(5 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Lodge)

Junior Suite, 1 King Bed (Lodge) | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed (Lodge)

  • 420 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (George Walton)

1 bedroom, premium bedding, in-room safe, desk

Classic Room, 1 King Bed (George Walton)

9.0 out of 10
Wonderful
(9 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (George Walton)

Junior Suite, 1 King Bed (George Walton) | 1 bedroom, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed (George Walton)

  • 231 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (George Walton)

1 bedroom, premium bedding, in-room safe, desk

Deluxe Room, 1 King Bed (George Walton)

8.6 out of 10
Excellent
(4 reviews)
  • 149 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed (Lodge)

Classic Room, 1 Queen Bed (Lodge) | 1 bedroom, premium bedding, in-room safe, desk

Classic Room, 1 Queen Bed (Lodge)

10.0 out of 10
Exceptional
(1 review)
  • 116 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Courtyard)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (Courtyard)

8.8 out of 10
Excellent
(15 reviews)
  • 159 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed (George Walton)

Classic Room, 1 Queen Bed (George Walton) | 1 bedroom, premium bedding, in-room safe, desk

Classic Room, 1 Queen Bed (George Walton)

8.8 out of 10
Excellent
(5 reviews)
  • 116 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Double Bed (George Walton)

Classic Room, 1 Double Bed (George Walton) | 1 bedroom, premium bedding, in-room safe, desk

Classic Room, 1 Double Bed (George Walton)

10.0 out of 10
Exceptional
(1 review)
  • 116 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds (Knavesmire Attic)

Family Suite, Multiple Beds (Knavesmire Attic) | 1 bedroom, premium bedding, in-room safe, desk

Family Suite, Multiple Beds (Knavesmire Attic)

8.0 out of 10
Very good
(2 reviews)
  • 581 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

Elmbank York, Tapestry Collection by Hilton

4-star hotel in South Bank
This smoke-free hotel features a restaurant, a bar/lounge, and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, dry cleaning, and a 24-hour front desk. Change of towels is available on request.
Elmbank York, Tapestry Collection by Hilton offers 62 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of towels can be requested.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Art Deco hotel also offers a terrace, a garden, and coffee/tea in a common area. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available. Guests can use the indoor pool at a partner property. A total renovation of this property was completed in May 2024.

Elmbank York, Tapestry Collection by Hilton is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM.
Leetham's Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Peacock Bar - Onsite cocktail bar. Open 24 hours. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (GBP 18 per day)
  • Uncovered self parking on site (GBP 14 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 19.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Leetham's Restaurant
  • Peacock Bar

Things to do

  • Books
  • Indoor pool (guest access)

Family friendly

  • Access to nearby indoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Area rugs in room
  • Fixed shower seat
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 4 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 1862
  • Communal living room
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • Renovated entire property - May 2024
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 19.50 per person
  • Uncovered self parking fee: GBP 14 per day
  • Nearby parking fee: GBP 18 per day (328 ft away)
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Elmbank
Elmbank Hotel
Elmbank Hotel York
Elmbank York
Elmbank Hotel Lodge
Elmbank York, Tapestry Collection by Hilton York
Elmbank York, Tapestry Collection by Hilton Hotel
Elmbank Hotel Lodge – part of The Cairn Collection
Elmbank York, Tapestry Collection by Hilton Hotel York

Elmbank York, Tapestry Collection by Hilton Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1003 reviews
Rating 8 - Good. 246 out of 1003 reviews
Rating 6 - Okay. 89 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 7 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great after uofrade

We were initially disappointed with the room as it was much smaller than it appears to be from photos of the room, but after the wife found that the shower door was hanging off, we were quickly upgraded to one of the Junior suites which were excellent and very comfortable. Staff were very friendly and the inside of the building is very impressible old fashioned but grandeous. The food was ok but nothing special and the price was ok.
Stayed 2 nights in Apr 2025

6/10 Okay

Jayne

Stayed 2 nights in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing

There for easter weekend although was putt in lodge opposite nice room though had to ask for coffe twice as non left in room...15 min from station walking so was ok. Pubs testaurants aboutc10 mins away. About half hou r walk to centre bur one road and flat would stopbagsin
Stayed 2 nights in Apr 2025

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful but won’t stay again

Hotel room was beautifully decorated and the best shower ever !! But !!! I just felt I was being ripped off by the car parking, the breakfast at 19 pounds and the water in the room at 2.50 - yes 2.50 for a bottle of water !!! I doubt I’d stay again despite it being beautiful !
Stayed 2 nights in Apr 2025

8/10 Good

Hon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The property was very nice and staff were very friendly and patience . The negatives were.... -Even tho it does say Gym and pool are nearby - its roughly 15-20mins walk -no smart tv -food on menu were very limited - no lift so not suitable for familiy with a toddler / young child
Stayed 3 nights in Apr 2025

6/10 Okay

Vinny

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service

Great room, poor service.

Elmbank has a lovely two bedroom suite in the loft. The room layout, bathroom and beds were very nice and it is difficult to find rooms like this for a family close to the city centre. Unfortunately the room is in a separate building and there is no lift. This was not mentioned on booking and sadly no assistance was offered on arrival, meaning we struggled with two children and lots of bags. There is only one small bin in the bathroom and nothing to use in any other rooms. As a family the children often need snacks, juice etc so this would improve the room. We also noticed that the floor was dusty and unswept. Many handles were broken and fineshes were poor. The cupboard used to store spare pillows was was also home to several bin bags of waste which were not even from our room, which is below the standard I would expect for Hilton and this price. I explained this to staff each day with no change. I would like to stay here again. York is lovely and the layout and location of this room were very good. I'm not sure the service met the price though.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Comfortable bed, friendly staff, lovely breakfast, this is our 3rd stay at this hotel it is ideally positioned for walking to York city centre it takes about 25 mins
View at front of hotel
Dining room where you have breakfast
Stayed 1 night in Apr 2025

8/10 Good

Laura

Liked: Cleanliness, amenities
Nice place. Pretty standard rooms. Building is nice .
Stayed 3 nights in Apr 2025

10/10 Excellent

Trevor

Stayed 3 nights in Apr 2025

6/10 Okay

Hitchlock

Liked: Room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth S

Stayed 2 nights in Mar 2025

6/10 Okay

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Worst nights sleep ever

I am somewhat unhappy in that I had one of the worst nights sleep. The reason for this was that the fan for the toilet which stays on 30 minutes past the light being turned off was very noisy and squealing not only that the room below when they put their light on Their fan was extremely noisy too which led to one of the worst nights sleep I’ve had in a hotel in years the reception didn’t seem to bothered when I reported it. I never usually comment negatively, but I don’t think anything will happen unless I do. One additional detail is that the hotel has EV chargers which you can never get to use them because combustible engine cars park in the spot's and the Hotel won’t do anything about it so what is the point of having the chargers and advertising them?
Stayed 1 night in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities

Sophisticated Elegant in a good location.

Sophisticated hotel with a nice mixture of contemporary and modern features located a short distance from the city walls and train station. Upon entry the reception, lobby, dining and bar areas are impressive displaying hardwood panelled walls, stained glass windows and various antiques. We never got to dine there but did use the bar a few times and the service was very good. Our room (no 17) was located in the modern courtyard annexe on the ground floor, it was small but suitable for a short stay was well appointed, clean and the bed was very comfortable. The bathroom was smart, clean and modern and fitted with disabled persons facilities i.e. grab rails, seated shower etc. however the only hand basin was very small and deep meaning that when used water would spray up from the bottom and wet the floor in that area. I thing that basin would be more suited to a cloakroom. The wardrobe which also contains a small safe and fridge ( which seemed to be overheating ) was located in such a tight corner that the door could not fully open. Overall it was a good experience and i would stay there again but would look at other room options.
Stayed 2 nights in Apr 2025

10/10 Excellent

Maggie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff. Location is great - in a safe residential area and walkable into the town. Our courtyard room is a bit noisy from other guests’ bathrooms, backs onto a private resident’s garden. No window views unless you stand and can see into their garden(!). Overall, a very nice hotel, comfortable.
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2025

4/10 Poor

Anthony

Liked: Cleanliness

Disappointed by Hilton

Room ok, but not single draw in the room, just hanging space - nowhere to put underwear, socks etc. Its hide and seek to find the loo roll and unless you are more than 5ft 8in, the shaving/make up mirror is a waste of space. Never stayed on a place where the bottom sheet is the exact size of the matress...you end up sleeping directly on the matress by morning! Not rushing back...
Stayed 2 nights in Apr 2025

10/10 Excellent

Nicola

Traveled with family
Great one night stay. Room was modern and clean. Reception staff friendly and helpful. Would stay again.
Stayed 1 night in Apr 2025

6/10 Okay

Aniket

Liked: Staff & service
Disliked: Cleanliness
The room was on the other side of the road of the reception and in the basement. The rooms were not cleaned and up to the mark. There was dirt on the window sills and a spider and flies in the room.
Stayed 1 night in Mar 2025

10/10 Excellent

Wayne

Stayed 1 night in Mar 2025

10/10 Excellent

Kimberley

Stayed 2 nights in Dec 2024

4/10 Poor

Alison

Stayed 1 night in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Sara

Stayed 3 nights in Mar 2025