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Barceló Maya Palace - All Inclusive

4.5 star property

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Relax by the central pool surrounded by palm trees and thatched-roof structures.
Relax by the resort's central pool, surrounded by lush greenery and palm trees, with a water slide for added fun.
Relax in our spacious lobby with comfortable seating, high ceilings, and beautiful artwork.
Guests can enjoy a warm welcome in our spacious lobby, featuring a central buffet table and high ceilings.
Stunning hotel with a grand pavilion surrounded by lush gardens and palm trees.

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Ecopark Kantun Chi
    ‪13 min walk‬
  • Cenote Azul
    ‪2 min drive‬
  • Puerto Aventuras Marina
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(212 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

9.0 out of 10
Wonderful
(15 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

8.6 out of 10
Excellent
(19 reviews)
  • 484 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

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Relax by the central pool or unwind on the beach, surrounded by palm trees and sun loungers.

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  • All inclusive
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The price was $350
The price is $237 total
includes taxes & fees
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About this property

Barceló Maya Palace - All Inclusive

4.5-star Xpu-Ha property with 6 restaurants
Catch some rays on Barceló Maya Palace - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Barceló Maya Palace - All Inclusive offers 756 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.
Barceló Maya Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Barceló Maya Palace - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Guests can use the outdoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Barceló Maya Palace - All Inclusive is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Mirador - This buffet restaurant specializes in international cuisine.
La Hacienda - This buffet restaurant specializes in Mexican cuisine. Open daily.
Rodizio - This restaurant specializes in Brazilian cuisine. Reservations are required. Open daily.
Brasserie - This restaurant specializes in French cuisine. Reservations are required. Open daily.
Caribe - This restaurant specializes in Caribbean cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Bartending
Cooking
Dancing
Language

Entertainment

Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.71 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property enforces a strict dress code in Specialty restaurants.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Barceló Maya Palace - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1186 out of 1851 reviews
Rating 8 - Good. 393 out of 1851 reviews
Rating 6 - Okay. 152 out of 1851 reviews
Rating 4 - Poor. 64 out of 1851 reviews
Rating 2 - Terrible. 56 out of 1851 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynsey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Lots of things to do and see. Abundant wildlife, turtles, deer, iguanas, coati and agouti. Food was excellent! We loved the seafood restaurant the best.
Stayed 6 nights in Apr 2025

8/10 Good

Mohammed

Stayed 6 nights in Apr 2025

8/10 Good

Leon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the 3rd time staying at Barcelo Maya, but will probably be the last. The beach & pools are fantastic. The room (this time at the Palace) was good, not quite as nice as the Riviera. Drinks at the pool were below average (very syrup-y, didnt use real juice in most drinks). Ok if you only drink beer (not us). My main disappointment was the quality of the food. Food at the buffetts was rarely hot, lacked flavor to just bad tasting altogether. This resort has plenty of dessert options, unfortunately very few were any good. Got worst case of food poisoning after dinner one night, & spent the next day and a half in bed. Not how I wanted to spend my vacation. Another guy in our group also got food poisoning. While I absolutely love the beach and pools at this resort (and highly recommend the rooms at the Riviera), the god-awful food will be the reason I stick with Xcaret next time I come to Mexico.
Stayed 7 nights in Apr 2025

10/10 Excellent

Meredith, Everett

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't wait to go back! Fantastic pools with waterslides that the kids loved because they were nice and fast! Amazing snorkeling right off the beach with turtles and fish! Great buffets that even had a vegetarian section (yay!). We also appreciated the Coral Grill buffet that was open when the others were closed. Our room and bathroom were very spacious, and we valued all the bottled water. The a la carte restaurants for the most part weren't really a good match for us, except for the Tokyo teppanyaki restaurant. Quote from our 10 year old daughter: "best meal of the trip!" Not only was it entertaining, but the food was phenomenal! Terrific tofu! (be sure to reserve early to get a spot during your stay, and they do enforce the dress code for adults) The nightly entertainment was fun, and my daughter especially was a fan of the kids karaoke. (be sure to get there 15-20 minutes early so you can score a spot to sing) The breadth of options you have access to across all the Barcelo Maya resort is a plus (be sure to bring your walking shoes so you can cover the distances unless you want to wait for the complimentary resort bus)
Stayed 9 nights in Apr 2025

8/10 Good

Cody Alan

Stayed 11 nights in Apr 2025

10/10 Excellent

Elnata

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and many options
Stayed 5 nights in Apr 2025

6/10 Okay

Anna Brittany

Traveled with family and small children
Liked: Cleanliness, amenities
Was average
Stayed 6 nights in Apr 2025

6/10 Okay

Joshua

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was our first experience with taking our kids (ages 8, 6, & 4yo) to an all-inclusive resort, and overall, it was a decent vacation experience, but we do not plan to return to the Barcelo resorts. We had fun swimming at the various pools (but no hot tub which sucked), the food was decent, and the beach was fun; however, the resort staff offered no help outside of the dining area. The complex is huge, but there was no tour or explanation of services at arrival (a first for us at a resort) and the "resort guide" provided by a QR code provides nothing informative. Typically, on vacation, I will book a spa day and we'll do a few excursions, but it felt like it took so much effort on our end trying to figure out how to do those things, we didn't do any of it. The only time the staff put effort into anything "extra" for us, was when they tricked us into a sales pitch for a membership - I won't elaborate on details, but let's just say over an hour of time wasted on a BEAUTIFUL day, midday w/ 3 HANGRY and tired kids. That same night, we got locked out of our room due to a dead battery, and it took over an hour to get someone to fix it - so, we had 3 exhausted kids sitting outside the room at 9:30pm with nothing to do bc everything is shut down by then. No apologies or consideration for the inconvenience. The only reason it wasn't a bad vacation is because we chose to make the most of it and our kids still had fun, but they've never experienced anything else.
Stayed 7 nights in Apr 2025

8/10 Good

ERICK MARTINEZ

Stayed 5 nights in Apr 2025

6/10 Okay

Vladimir

Liked: Cleanliness, staff & service
Around the pool we couldn't find chair
Stayed 7 nights in Apr 2025

2/10 Terrible

Johanna

Never ever book through Expedia. I was charged double upon my arrival. I had three kids and they charge me again three kids. Expedia did nothing to escalate this issue. they lead you to believe there is a deal only to this book your reservation, and you end up paying more in the end. The hotel was beautiful with the way Expedia and the hotel representation handle. The situation was unjustifiable.
Stayed 7 nights in Apr 2025

10/10 Excellent

Roozbeh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vip service was excellent
Stayed 5 nights in Apr 2025

6/10 Okay

Anna L

Traveled with family
Liked: Cleanliness
My stay at Barcelo was great, however the ages of my children didn’t transfer correctly and I was charged more at check in.
Stayed 7 nights in Apr 2025

8/10 Good

Derwin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
simply beautiful hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding food. Amazing pools. Great staff. The coffee options could be better.
Stayed 7 nights in Apr 2025

10/10 Excellent

Janice L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint was some of the hot food was cold.
Stayed 6 nights in Apr 2025

10/10 Excellent

Tracy Lynn, Covington Township

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time here, Great vacation spot!
Stayed 6 nights in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Michael

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Entire property was extremely well maintained, all staff were nice and helpful. Being able to visit other hotels within the Barcelo family is nice and offered the kids the ability to try different pools. Would highly recommend this property for any families. Only caveat, in the property description they don't mention the water park/surfing area is an extra charge, along with the bowling and some other activies. Also, if you don't get a reservation for dinner at one of the highly in demand A La Carte restaurants, there only is the buffet available.
Stayed 5 nights in Mar 2025

10/10 Excellent

Aljus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People,everyone is just so nice and make you feel like at home,this was our 3rd visit,definitely recommended,thank you for everything.
Stayed 4 nights in Mar 2025

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel. Excellent pool area, great dining options, nice rooms. Something NOT in control for the hotel - majority of beach is rocky and lots of seaweed. Also, our family wishes they would release the captive dolphins from that tiny enclosure. Just painful to see them there.
Stayed 4 nights in Mar 2025

8/10 Good

Craig Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and services.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jorge

Liked: Cleanliness
Stayed 5 nights in Dec 2024