Double Room (Double Interior Room)
Bed Count 1 Full Bed Maximum Occupancy 2 Max
$64*
Per night/room
May 5 - May 6
*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
The hotel offers a restaurant. Wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This beach hotel also offers a rooftop terrace, spa services, and multilingual staff. Guests can use the health club at a partner property.
Hotel Cielo is a smoke-free property.
- Use of nearby fitness center (discount)
- Coworking spaces
- Rooftop terrace
- 24-hour front desk
- Free beach club nearby
- Beach umbrellas
- Tours/ticket assistance
- Free WiFi
- Smoke-free property
- Safe-deposit box at front desk
- Distance from property (ft) 3281
- Spa services on site
- Area shuttle (surcharge)
- Terrace
- Distance from property (km) 1
- Luggage storage
- Wheelchair accessible – no
- Distance from property (miles) 1
- Breakfast available (surcharge)
- Number of restaurants - 1
- Concierge services
- Beach towels
- Total number of rooms - 18
- Accessible airport shuttle
- Number of floors - 3
- Number of buildings/towers - 2
- Airport transportation (surcharge)
- Multilingual staff
Family Friendly Amenities
- Family property
- Free WiFi
Room Amenities
Hotel Cielo offers 18 air-conditioned accommodations with laptop-compatible safes and complimentary toiletries. These individually decorated and furnished accommodations include desks. Televisions come with digital channels and Netflix. Bathrooms include showers. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
- Air conditioning
- Television
- Daily housekeeping
- Private bathroom
- Free toiletries
- Ceiling fan
- Desk
- Room service
- Iron/ironing board (on request)
- Wireless internet access
- Shower only
- Hair dryer (on request)
- In-room safe (laptop compatible)
- Digital TV service
- Free WiFi
- Individually furnished
- Individually decorated
- TV size: 32
- TV size measurement: inch
- Connecting/adjoining rooms available
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Netflix
- Number of beds 2
- Streaming services
- Laptop-friendly workspace
- Paper towels
- WiFi speed 25+ Mbps
- Tile flooring in room
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Carboncitos - This family restaurant serves breakfast, lunch, and dinner.
Room service is available.
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.
- Sports massage
- Deep tissue massage
- Swedish massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Upper floors accessible by stairs only
Nearby Activities
The recreational activities listed below are available either on site or nearby; fees may apply.
- Game drive nearby
- Water skiing nearby
- Snorkeling nearby
- Skydiving nearby
- Windsurfing nearby
- Ziplining nearby
- Bicycle rentals nearby
- Personal motor watercraft nearby
- Ecotours nearby
- Boat tours nearby
- Hiking/biking trails nearby
- Sailing nearby
- Scuba diving nearby
- Scooter/moped rentals nearby
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property:
- Deposit: MXN 500 per accommodation
We have included all charges provided to us by the property.
Optional extras
- Fee for cooked-to-order breakfast: approximately MXN 200.00–400.00 for adults, and MXN 150.00–300.00 for children
- Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
- Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old)
- Nearby parking fee: MXN 250 per day (3281 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. Noise-free rooms not guaranteed Staff temperature checks are conducted regularly Temperature checks are available to guests Cash or credit card deposit required Property confirms they are implementing guest safety measures Contactless check-out is available Staff wears personal protective equipment Debit cards not accepted Protective clothing is not available to guests No shield between guests and staff in main contact areas Guests are provided with free hand sanitizer Staffed front desk Children stay free - maximum age 8 Social distancing measures are in place Contactless check-in is available No rollaway/extra beds available No cribs (infant beds) available LGBTQ friendly Property is not currently implementing any enhanced cleaning measures No elevators Children stay free Individually-wrapped food options are not available Number of children who can stay free - 2 Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- Pets not allowed
We should mention
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Cielo Hotel
- Cielo Playa del Carmen
- Hotel Cielo
- Hotel Cielo Playa del Carmen
- Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
- Hotel Cielo Hotel
- Hotel Cielo Playa del Carmen
- Hotel Cielo Hotel Playa del Carmen
Hotel Reviews
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