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Quality Inn & Suites Hanes Mall

2.5 star property

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Photo gallery for Quality Inn & Suites Hanes Mall

Seasonal outdoor pool
Point of interest
Free daily self-serve breakfast
Aerial view
Lobby

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Breakfast included
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
2008 S Hawthorne Rd, Winston-Salem, NC, 27103
  • Novant Health Forsyth Medical Center
    ‪5 min walk‬
  • Hanes Mall
    ‪10 min walk‬
  • Wake Forest University Baptist Medical Center
    ‪4 min drive‬
  • Winston-Salem, NC (INT-Smith Reynolds)
    ‪12 min drive‬

Room options

View all photos for Accessible Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 King Bed, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Bedroom, Non Smoking

  • 576 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Smoking

8.4 out of 10
Very good
(8 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, 2 Double Beds, Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Single Room, 2 Double Beds, Smoking

  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Smoking (Upgrade)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, Smoking (Upgrade)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

7.2 out of 10
Good
(19 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Upgrade)

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking (Upgrade)

  • Sleeps 2
  • 1 King Bed

Similar properties

Interior

Sleep Inn Hanes Mall

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
3.9 out of 5, Good, (1000)
$84 nightly
The price is $84 total
includes taxes & fees
Sleep Inn Hanes Mall

About this property

Quality Inn & Suites Hanes Mall

Winston-Salem hotel walkable to Novant Health Forsyth Medical Center
A seasonal outdoor pool, a business center, and a 24-hour front desk are available at this hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a garden, a picnic area, and RV/bus/truck parking are onsite.
Quality Inn & Suites Hanes Mall offers 146 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Winston-Salem hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and 3 meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a seasonal outdoor pool, a vending machine, and a garden. Onsite self parking is complimentary.
A complimentary self-serve breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Pool hoist on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The seasonal pool will be open from May 26 to September 04

Property is also known as

Quality Inn Winston Salem
Quality Winston Salem
Winston Salem Quality Inn
Quality Inn Hanes Mall Winston-Salem
Quality Inn Hanes Mall
Quality Hanes Mall Winston-Salem
Quality Hanes Mall
Quality Inn Suites Winston Salem
Quality Inn Suites Hanes Mall
Quality & Suites Hanes Mall
Quality Inn & Suites Hanes Mall Hotel
Quality Inn & Suites Hanes Mall Winston-Salem
Quality Inn & Suites Hanes Mall Hotel Winston-Salem

Quality Inn & Suites Hanes Mall Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 267 out of 1007 reviews
Rating 8 - Good. 300 out of 1007 reviews
Rating 6 - Okay. 167 out of 1007 reviews
Rating 4 - Poor. 115 out of 1007 reviews
Rating 2 - Terrible. 158 out of 1007 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

linda

Business traveler
Disliked: Cleanliness, property conditions & facilities
The bed was broken there was mold in the bath room . phone would not call out had 1roll of toilet paper.
Stayed 4 nights in Apr 2025

6/10 Okay

Robert

Business traveler
Liked: Room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Beverly, Front Royal

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was unclean and squalor like. The assigned room's bathroom floor had standing water, the table lamp between the beds did not work, the phone did not work, and the TV guide in the book directory did not match the TV nor did the TV's guide show what was on a particular channel. I alerted the office, so they moved us to another room, downstairs. This room's phone did not work, nor the TV guide. There was no vent fan for the bathroom which caused the bathroom, where the clothes closet was, to be humid. Also, I had to put down at check in a $100 deposit which I did not get back. We did not want to stay another night, so, we checked out the next morning. The gentleman at the desk explained because I booked the motel through Expedia, he could not give me a statement or refund. I would have to contact Expedia to obtain a refund for the remaining 3 nights. I have done this. However, Expedia is having difficulty getting someone to answer the phone to affirm what I told them. Very disappointing and frustrating.
Stayed 4 nights in Apr 2025

2/10 Terrible

Andy

Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disgusting

Rooms need remodeling of EVERYTHING. Dirty, nets flying around, carpet dark and dirty, odor,
Stayed 3 nights in Apr 2025

10/10 Excellent

eryn, Blue Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
Check in/out process ans employees were friendly and quick/easy. Beds were comfy. Room was clean. The tv for some reason was a pain to manage... every time i cut it on i had to "retune" the channels in order to be able to change the channels and i wish the water pressure would have been better (but thats just my preference). Other than those two small areas, neither of which were a huge deal, our stay was nice.
Stayed 1 night in Apr 2025

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Mark

Stayed 1 night in Apr 2025

6/10 Okay

Jarvonna

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

CLARA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible room, smelly, scary surroundings and people
Stayed 1 night in Apr 2025

2/10 Terrible

Dawn

Stayed 2 nights in Apr 2025

10/10 Excellent

Shantell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing particularly but I enjoyed my stay
Stayed 2 nights in Apr 2025

2/10 Terrible

Deborah

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not comfortable staying….

We made a reservation while on the road to our destination, so didn’t have time to do our “due diligence.” Did not read reviews, just saw the price and figured “How bad could it be?” We arrived after 10pm, checked in and went to our room. There was a chair against the door of the connecting room. The top drawer of the dresser was missing, the toilet lid was broken with a piece missing, the tub looked to have either a tick or bedbug in it. The 2 full beds had what looked like 3 small throw pillows on each bed without cases on them. I asked my adult son to lift the mattress to look for bedbugs and he said “No way, I’ll sleep in the car”. We decided to drive on through the 3.5 hours. The night desk guy told me to call the daytime manager and ask them for a refund, so I did. The daytime manager told me he would be happy refunding my 100.00, but it had to go thru the booking agency. So I am asking about getting my $100.00 refund.
Stayed 1 night in Apr 2025

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The trip was fine. The hotel location was great for what I needed. No complaints.
Stayed 3 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Nolan A

Traveled with family
Liked: Cleanliness, staff & service
Some items (door lock needed a battery) need updated. Propery help was fantastic.
Stayed 1 night in Apr 2025

4/10 Poor

Stephanie

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Was not very clean. Smelt damp and musty. Hair was in the sheets and towels.
Stayed 1 night in Apr 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

This was a great place to stay and was close enough to the Ramkat. I would stay here again. The guy at the front desk was cool. If you read this thanks!
Stayed 1 night in Apr 2025

4/10 Poor

Kaydian

Stayed 1 night in Apr 2025

2/10 Terrible

Darlene

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pull the covers back on one of the beds and there was a big pink stain on the sheets. That was very nasty.

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2025

2/10 Terrible

Nakeya Rachelle

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room I stayed in had roaches. The pictures on the site looked nothing like the site. The breakfast was pretty much nonexistent. Only good thing about it was the location.
Stayed 3 nights in Mar 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sending love to Thom

I have to give it to the staff. They made my stay so amazing. Definitely will go back
Stayed 3 nights in Mar 2025

2/10 Terrible

Stacy

Stayed 1 night in Mar 2025

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Its all good
Stayed 2 nights in Mar 2025