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Hilton Garden Inn Winston-Salem/Hanes Mall

3.0 star property

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Photo gallery for Hilton Garden Inn Winston-Salem/Hanes Mall

Lobby
Exterior
Lobby
Lobby
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Gym
  • Pet friendly
$134
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
1325 Creekshire Way, Winston-Salem, NC, 27103
  • Place, Bowlero Winston-Salem
    ‪2 min drive‬
  • Place, Adventure Landing Winston-Salem
    ‪3 min drive‬
  • Place, Hanes Mall
    ‪3 min drive‬
  • Airport, Greensboro, NC (GSO-Piedmont Triad Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Premium bedding, down comforters, Select Comfort beds, desk

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down comforters, Select Comfort beds, desk

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Designer toiletries, hair dryer, towels, soap

Room, 1 King Bed

8.8 out of 10
Excellent
(24 reviews)
  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, down comforters, Select Comfort beds, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Designer toiletries, hair dryer, towels, soap

Room, 2 Queen Beds

8.8 out of 10
Excellent
(19 reviews)
  • 333 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Garden Inn Winston-Salem/Hanes Mall

3-star Winston-Salem hotel close to Hanes Mall
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and coffee/tea in a common area.
Hilton Garden Inn Winston-Salem/Hanes Mall offers 112 accommodations with iPod docking stations and coffee/tea makers. Select Comfort beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a 24-hour business center and 3 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, coffee/tea in a common area, and a fireplace in the lobby. Complimentary self parking is available on site.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Great American Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night); free wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Hulu
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 6.95 for children
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel Winston-Salem/Hanes Mall
Hilton Garden Inn Winston-Salem/Hanes Mall
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel Winston-Salem
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Hotel Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Winston-Salem Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hotel Hilton Garden Inn Winston-Salem/Hanes Mall
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel Winston-Salem
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Hilton Garden Inn Winston-Salem/Hanes Mall Hotel
Hilton Garden Inn Winston-Salem/Hanes Mall Winston-Salem
Hilton Garden Inn Winston-Salem/Hanes Mall Hotel Winston-Salem

Hilton Garden Inn Winston-Salem/Hanes Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 435 out of 710 reviews
Rating 8 - Good. 159 out of 710 reviews
Rating 6 - Okay. 61 out of 710 reviews
Rating 4 - Poor. 28 out of 710 reviews
Rating 2 - Terrible. 27 out of 710 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tennille

Stayed 2 nights in Aug 2025

10/10 Excellent

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Aug 2025

6/10 Okay

Alec, MOORESVILLE

Liked: Cleanliness
Disliked: Staff & service
Bed is comfortable. Unfortunately, there was loud noise from construction.
Stayed 2 nights in Aug 2025

6/10 Okay

Felicia

Disliked: Staff & service
N/A
Stayed 2 nights in Jul 2025

10/10 Excellent

Jermaine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Jul 2025

10/10 Excellent

Leslie

Liked: Cleanliness, amenities
Convenient. Friendly staff
Stayed 1 night in Jul 2025

2/10 Terrible

Amy

Bed bug - need refund

There was a bed bug in my bed. It was horrible. We had to leave and get another hotel. A manager was supposed to call me today to help me with the refund but I did not hear from them. I request that someone please contact me so that the charge can be removed from my card.
Stayed 3 nights in Jul 2025

2/10 Terrible

Millard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 2 nights in Jul 2025

10/10 Excellent

Johannes, Hengelo

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Tiffany

Stayed 1 night in Jun 2025

10/10 Excellent

kasche

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay and quiet and local shopping and food right outside the door
Stayed 3 nights in Jul 2025

10/10 Excellent

sheldena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Joseph

Liked: Staff & service
Disappointed rate did not include some level of breakfast.
Stayed 1 night in Jun 2025

4/10 Poor

Kyle, Fairmont

They didn’t clean the toilet and left toilet paper from the last person. When we told the staff the hm came out and handed us a plunger and told us to clean it. We tried calling down but the phones weren’t working either.
Stayed 1 night in Jun 2025

10/10 Excellent

Ashley

Stayed 1 night in Jun 2025

10/10 Excellent

Weslei

Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Stayed 3 nights in May 2025

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Tiashawna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loooove my experience
Stayed 2 nights in May 2025

8/10 Good

Kelly

Stayed 1 night in May 2025

10/10 Excellent

Vontell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Experience.

We came down for AAU and had great experience. We will be staying again pretty soon.
Stayed 1 night in May 2025

8/10 Good

cameron

Liked: Cleanliness
Stayed 3 nights in May 2025

8/10 Good

cameron

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine except I did not have housekeeping enter my room and had to go down to the front desk for coffee and clean towels twice
Stayed 3 nights in May 2025

10/10 Excellent

Kristie

Stayed 2 nights in May 2025