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Harte and Garter

2.0 star property

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Photo gallery for Harte and Garter

Exterior
Reception
Front of property
Luxury Room | View from room
Luxury Room | In-room safe, individually decorated, individually furnished, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
$121
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
31 High St, Windsor, England, SL4 1PQ
  • Place, Windsor Castle
    ‪1 min walk‬
  • Place, Windsor Racecourse
    ‪4 min drive‬
  • Place, LEGOLAND® Windsor
    ‪5 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪15 min drive‬

Room options

View all photos for Luxury Room

Luxury Room | In-room safe, individually decorated, individually furnished, desk

Luxury Room

7.0 out of 10
Good
(4 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Room

Luxury Room | In-room safe, individually decorated, individually furnished, desk

Luxury Room

8.4 out of 10
Very good
(9 reviews)
  • City view
  • Sleeps 4
  • 2 Double Sofa Beds

View all photos for Luxury Room

Luxury Room | In-room safe, individually decorated, individually furnished, desk

Luxury Room

8.0 out of 10
Very good
(20 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | In-room safe, individually decorated, individually furnished, desk

Standard Room

7.8 out of 10
Good
(19 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room

Basic Room | In-room safe, individually decorated, individually furnished, desk

Basic Room

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Signature Double Room

Signature Double Room | In-room safe, individually decorated, individually furnished, desk

Signature Double Room

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

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About this property

Harte and Garter

Hotel in Windsor City Centre
This smoke-free hotel features luggage storage and a front desk available during limited hours. Housekeeping is available on request.
Harte and Garter offers 49 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. This Windsor hotel provides complimentary wireless Internet access. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Harte and Garter is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Desk
  • Fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Harte and Garter Hotel
Harte and Garter Windsor
Harte and Garter Hotel Windsor

Harte and Garter Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 109 out of 284 reviews
Rating 8 - Good. 89 out of 284 reviews
Rating 6 - Okay. 44 out of 284 reviews
Rating 4 - Poor. 19 out of 284 reviews
Rating 2 - Terrible. 23 out of 284 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities

conned custommer

Did not honour booking agreement, we had to pay extra £50 for the room. they said there was a fault on the net and the price was wrong, also they said you Hotel.com knew this and had sent me a email informing me. If you did I never got one.we feel this was a con as they new if we did not pay we would have to start looking else where for a room.
Stayed 1 night in Jul 2025

4/10 Poor

Donna

Traveled with family
Disliked: Staff & service, amenities
Booked a room for 4 but only had 2 towels and no sheets for sofa bed.
Stayed 1 night in Jul 2025

4/10 Poor

Julian

Stayed 1 night in Jun 2025

10/10 Excellent

Claudia V

Stayed 1 night in Jun 2025

8/10 Good

Geoff

Stayed 4 nights in Jun 2025

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting property
Stayed 1 night in May 2025

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to everything in the heart of Windsor, parking offsite but only a few minutes walk, the room was nice and big and had a great view of the castle. The bed was very comfy too
Stayed 1 night in Jun 2025

6/10 Okay

L

Disliked: Property conditions & facilities

Great location hotel desperate for refurbishment

The hotel is a great location for visiting the castle and Windsor in general however the rooms are tired and needs a refurbishment. We had a luxury room but it could have been a standard, the bathroom was small and the bathroom door looked like it had been ripped off its frame at some point. The room apparently had air conditioning but this did not work and there was a tower fan in the room which with the weather was no good.
Stayed 2 nights in Jun 2025

6/10 Okay

Alison

Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building directly opposite the castle spectacular view just a bit dated
Stayed 2 nights in Jun 2025

10/10 Excellent

Claire

Stayed 1 night in Jun 2025

4/10 Poor

Henry

Shower with no hot water for entire stay

Check in took a while as they tried to find a room for me (I had booked the date months in advance). We found the room had no hot water in the shower. We reported this to reception, they said it would be fixed while we were out for dinner. It wasn’t. We asked again, it still wasn’t fixed. A previous review said they had the same problem. I therefore assume it was a pre-existing problem, hence the delay in allocating our room. I told the receptionist how unhappy we were as we left. She said someone from “Customer Services” (I find it hard to believe this department exists) would contact us in the next hour. Needless to say no such contact was forthcoming. I also contacted them via the website and have had no response. If you ring the hotel reception it just rings then the line goes dead. The hotel itself is well positioned but is in serious need of refurbishment. Our recommendation would be to avoid this place.
Stayed 1 night in Jun 2025

10/10 Excellent

Allison

Liked: Cleanliness, amenities, property conditions & facilities
The property is undergoing renovations, but you cannot beat the proximity to Windsor Castle and the train station.
Stayed 2 nights in Jun 2025

8/10 Good

PAUL

Traveled with partner, Traveled with family
Liked: Cleanliness
Pro’s. You simply can’t get a better location or more central to Windsor. Staff are caring and extremely helpful. Con’s. This is an old hotel going through a process of renovation. You will find thread bare carpets and maintenance issues. It has a charm but its work in progress.
Stayed 2 nights in Jun 2025

4/10 Poor

Rachel

Disliked: Staff & service, property conditions & facilities
I booked a luxury room as our stay was a gift to my partner, the room was not luxury, it was tiny and standard at best. Not the pictures advertised and the air-con didn't work on the hottest day of the year so far. We were charged £30 to check in 2 hours early and when I saw the room I was gutted as it wasn't worth the £220 already paid, nevermind £250. We were in too much of a rush to complain as we were late for Ascot Races. Very Disappointed with it for the money.
Stayed 1 night in Jun 2025

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No ac, horrible smelling bathroom. Like mold, mildew and rotting. Duct taped windows and there's 12 sets of stairs to get to your room and no offer to help with bags. TV didn't connect to anything. Something splattered on wall
Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very welcoming on arrival and helpfully already had our room key sorted. The hotel was pleasant and clean though it should be noted that our room was very, very warm. This had been appreciated by the staff in advance by the placement of a fan in the room. We recognised that this could not be helped due to the heatwave and the lack of air con in an old building but we appreciated the effort.
Stayed 2 nights in Jun 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

The hotel needs a upgrade, we never got asked about breakfast. There was only two sockets in the room which one was taken with my husbands breathing machine, so it left us with one to use .
Stayed 3 nights in Jun 2025

8/10 Good

mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is great as opposite Windsor Castle. Hotel and room a little tired, however clean.
Stayed 1 night in Jun 2025

6/10 Okay

Joanne

Traveled with family
Disliked: Amenities, property conditions & facilities
Fantastic location but the hotel is old & dated. First room bed was hard as a rock so asked to change the next day. New room much better bed but no air con on the 4th floor, stinking hot and automatic fan in bathroom did not turn off the whole time we were there even if light wasn’t on. Great location opposite castle but not sure if we’d stay there again unless upgrades were done.
Stayed 3 nights in Jun 2025

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, room comfort
Everything was fine.
Stayed 1 night in Jun 2025

8/10 Good

Victor

Stayed 1 night in Jun 2025

8/10 Good

Jennifer, Shreveport

Liked: Cleanliness, property conditions & facilities
This is not the hotel for an overnight layover, If you were staying in the Windsor Castle area, I would advise choosing a hotel that serves breakfast if you are an early morning person. There were no breakfast or even coffee and tea services in my flight left early, and there are no restaurants, coffee, shops, tea, shops open Until around 9 o’clock. They did provide a water kettle and some instant coffee for my room. As far as the area in View is concerned, if you stay in one of the third floor luxury rooms, you have a view of Windsor Castle out your fully functioning window. The castle also does not open early, and I had to leave the area before actually getting to enjoy it.
Windsor clock view from my 3rd floor window
My view of the shops and cafe’s from my 3rd floor window.
Stayed 1 night in Jun 2025

8/10 Good

Mrs p

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Good location, clean friendly staff
Stayed 2 nights in Jun 2025

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Great View off the Castle

Not sure if the hotel has changed hands since I booked, it said when I booked they offered a cooked breakfast which you could order when you checked in , no food is now available. The hotel has had some work done in places but not finished, our room had a new toilet and sink but the bath panel needs replacing, the seal was black in places. There was no soap or shampoo provided, just towels. The new toilet flush button broke when pushed.
Stayed 1 night in Jun 2025