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Best Western Plus Waterfront Hotel

2.5 star property

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Photo gallery for Best Western Plus Waterfront Hotel

Exterior
Indoor pool
Suite, 1 King Bed, River View, Corner (with Sofabed) | View from room
Lobby
Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Laundry
  • Parking available

Explore the area

Map
277 Riverside Drive West, Windsor, ON, N9A5K4
  • Adventure Bay Family Water Park
    ‪2 min walk‬
  • Detroit Windsor Tunnel
    ‪8 min walk‬
  • Caesars Casino
    ‪8 min walk‬
  • Windsor, ON (YQG)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator (City View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Refrigerator (City View)

9.0 out of 10
Wonderful
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator (Panoramic View;River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Refrigerator (Panoramic View;River View)

9.2 out of 10
Wonderful
(29 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Mountain View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Mountain View)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Mountain View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Mountain View)

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator (City View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Refrigerator (City View)

8.4 out of 10
Very good
(50 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator (Panoramic View;River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 Queen Bed, Refrigerator (Panoramic View;River View)

8.8 out of 10
Excellent
(20 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Mountain View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 Queen Bed, Accessible, Bathtub (Mountain View)

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator (Mountain View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 Queen Bed, Refrigerator (Mountain View)

8.8 out of 10
Excellent
(43 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Refrigerator & Microwave (Living Room;Walk-in Shower;River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Refrigerator & Microwave (Living Room;Walk-in Shower;River View)

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Refrigerator & Microwave, Corner (City View)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Windsor Waterfront by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, (1241)
$133 nightly
The price is $133 total
includes taxes & fees
Holiday Inn Express Windsor Waterfront by IHG

About this property

Best Western Plus Waterfront Hotel

Windsor hotel connected to the convention center, walkable to Caesars Windsor
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking. Housekeeping is available once per stay.
Best Western Plus Waterfront Hotel offers 305 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Windsor hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Best Western Plus Waterfront Hotel provides a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a vending machine, multilingual staff, and a fireplace in the lobby. Parking is available onsite for a surcharge.

Best Western Plus Waterfront Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
River Room Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

Arabic, English, Filipino, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 18 to 24.99 for adults and CAD 18 to 24.99 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • River Room Restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Outdoors

  • On the boardwalk/promenade
  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 22 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 19 2025 to September 30 2025 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30.00 per accommodation, per day, plus a deposit of CAD 30.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 18 to 24.99 for adults, and CAD 18 to 24.99 for children
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Self parking fee: CAD 20.00 per day (in/out privileges)
  • Pet deposit: CAD 30.00 per day
  • Pet fee: CAD 30.00 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Waterfront Downtown Windsor
Waterfront Hotel Downtown Windsor
Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel
Waterfront Hotel Downtown Windsor Ontario
Windsor Hilton Hotel
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel
Best Western Plus Waterfront Windsor
Best Western Plus Waterfront
Best Western Plus Waterfront Hotel Windsor, Ontario
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel Windsor

Best Western Plus Waterfront Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 478 out of 1001 reviews
Rating 8 - Good. 252 out of 1001 reviews
Rating 6 - Okay. 125 out of 1001 reviews
Rating 4 - Poor. 74 out of 1001 reviews
Rating 2 - Terrible. 72 out of 1001 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Aditya

Stayed 1 night in Mar 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was perfect for me. A great view of the Detroit skyline
Stayed 2 nights in Mar 2025

4/10 Poor

Oklend

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Chris

Stayed 4 nights in Mar 2025

10/10 Excellent

Corey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms....nice a close to bus station to take special events bud to little cesears arena an back
Stayed 1 night in Mar 2025

10/10 Excellent

Dmitri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view from to the river and Detroit. The beds are abit uncomfortable and the hotel itself is a bit outdated, but overall it was a great stay.
Stayed 1 night in Mar 2025

2/10 Terrible

Vidal

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First they charges 220 bucks and then they sell there’s $100 charge for security deposit then they charge me $320 so now I got $540 on my Visa. I called Visa. They don’t can’t do nothing about it call it went back to the office and you guys won’t take it off so I’m gonna have to figure out what’s going on. I gotta spend hours on the phone now I’m pissed off.
Stayed 1 night in Mar 2025

8/10 Good

Carrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterfront is beautiful
Stayed 1 night in Mar 2025

8/10 Good

Dolly

Stayed 1 night in Mar 2025

8/10 Good

Graham

Business traveler
Liked: Cleanliness, property conditions & facilities
Pros:Great location. Clean rooms. Cons: Staff were very slow at Checkin and issued wrong door keys. Provided no follow up email invoice
Stayed 1 night in Mar 2025

10/10 Excellent

Chuck

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the river.
Stayed 1 night in Mar 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice team members, soft towels and a nice place to stay.
Stayed 1 night in Mar 2025

10/10 Excellent

vaughan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite.
Stayed 1 night in Mar 2025

8/10 Good

PRABHDEEP

Stayed 1 night in Mar 2025

10/10 Excellent

Lana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, polite and helpful staff, and a nice restaurant on the second floor with a great view of the Detroit River.
Stayed 1 night in Mar 2025

10/10 Excellent

roger

Stayed 1 night in Mar 2025

10/10 Excellent

Jack

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and accommodating at a good price
Stayed 1 night in Mar 2025

10/10 Excellent

Frank

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is good a little outdated,but clean. Nice location and nice dining lounge. Very quiet overall good experience. Needs free breakfast and parking included.
Stayed 1 night in Mar 2025

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous view!!!!!
Stayed 1 night in Mar 2025

2/10 Terrible

Draco

Stayed 1 night in Mar 2025

2/10 Terrible

Thomas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
May the reservation for the wrong location.. I am located in Michigan and the reservations was in Canada so I am hoping to get a refund for this mistake that was notice within 30 minutes of making the reservation
Stayed 1 night in Mar 2025

10/10 Excellent

cansu

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning view
Stayed 1 night in Mar 2025

6/10 Okay

Dani

Traveled with family
Good
Stayed 1 night in Mar 2025