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Best Western Plus Waterfront Hotel

2.5 star property

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Photo gallery for Best Western Plus Waterfront Hotel

1 bedroom, premium bedding, down comforters, pillowtop beds
Property preview
Lobby
1 bedroom, premium bedding, down comforters, pillowtop beds
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Laundry
  • Parking available
$79
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
277 Riverside Drive West, Windsor, ON, N9A5K4
  • Place, Adventure Bay Family Water Park
    ‪2 min walk‬
  • Place, Caesars Casino
    ‪7 min walk‬
  • Place, Detroit Windsor Tunnel
    ‪8 min walk‬
  • Airport, Windsor, ON (YQG)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed, Refrigerator & Microwave, River View (Living Room;Walk-in Shower)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Refrigerator & Microwave, River View (Living Room;Walk-in Shower)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible, Bathtub

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Mobility Accessible, Bathtub

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator, River View

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Refrigerator, River View

8.6 out of 10
Excellent
(44 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator, River View

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Refrigerator, River View

8.2 out of 10
Very good
(58 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator, River View (Panoramic View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Refrigerator, River View (Panoramic View)

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Refrigerator, River View

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Refrigerator, River View

9.0 out of 10
Wonderful
(45 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator, River View (Panoramic View)

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Refrigerator, River View (Panoramic View)

9.0 out of 10
Wonderful
(41 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

7.0 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Refrigerator & Microwave, Corner

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Refrigerator & Microwave, Corner

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express Windsor Waterfront by IHG
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.3 out of 5, Excellent, 1,374 reviews
Holiday Inn Express Windsor Waterfront by IHG

About this property

Best Western Plus Waterfront Hotel

Windsor hotel connected to the convention center, walkable to Caesars Casino
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking. Housekeeping is available once per stay.
Best Western Plus Waterfront Hotel offers 305 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Windsor hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Best Western Plus Waterfront Hotel provides a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a vending machine, multilingual staff, and a fireplace in the lobby. Parking is available onsite for a surcharge.

Best Western Plus Waterfront Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
River Room Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 19 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 21 to 21 for adults and CAD 21 to 21 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • River Room Restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff

Outdoors

  • On the boardwalk/promenade
  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 22 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 19 2025 to January 1 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30.00 per accommodation, per day, plus a deposit of CAD 30.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CAD 21 to 21 for adults, and CAD 21 to 21 for children
  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Self parking fee: CAD 19.00 per day (in/out privileges)
  • Pet deposit: CAD 30.00 per day
  • Pet fee: CAD 30.00 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Waterfront Downtown Windsor
Waterfront Hotel Downtown Windsor
Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel
Waterfront Hotel Downtown Windsor Ontario
Windsor Hilton Hotel
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel
Best Western Plus Waterfront Windsor
Best Western Plus Waterfront
Best Western Plus Waterfront Hotel Windsor, Ontario
Best Western Plus Waterfront Hotel Windsor
Best Western Plus Waterfront Hotel Hotel Windsor

Best Western Plus Waterfront Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 509 out of 1035 reviews
Rating 8 - Good. 249 out of 1035 reviews
Rating 6 - Okay. 132 out of 1035 reviews
Rating 4 - Poor. 66 out of 1035 reviews
Rating 2 - Terrible. 79 out of 1035 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dakarai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good room with a great view

The room was good with an amazing view. Its located by the river, so you're able to enjoy the Riverwalk. There are a few restaurants near by in walking distance.
Stayed 2 nights in Aug 2025

10/10 Excellent

Madie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Rami

Stayed 1 night in Aug 2025

6/10 Okay

Cindy

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The sink was cracked in several places and the toilet didn’t flush properly. We had to lift the lid on the toilet tank a few times to adjust the mechanism inside so the water would stop running.
Stayed 1 night in Aug 2025

8/10 Good

Wendy, Windsor

Liked: Cleanliness
Disliked: Staff & service, amenities
I did not like the front desk clerk, he was very cold like. the ice machines were not working on the 4th and the 6th floor I had to go to the 8th floor to get ice, Ice machines should be on every floor. The room was nice with a great view.
Stayed 1 night in Aug 2025

10/10 Excellent

Rakim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Ivo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
nice staing super clean
Stayed 1 night in Aug 2025

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities
Absolutely the best view from our room.
Stayed 1 night in Aug 2025

8/10 Good

James

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was nice, staff were very friendly. It’s a good location downtown. No microwave in rooms, and the toilet plugged all the time.
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ben

Traveled with family and small children
Could be cleaner
Stayed 1 night in Aug 2025

2/10 Terrible

Noah

Disliked: Staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Josie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was a lot of dust , dirty . The fan for the A/C did not turn off . Too noisy all night!
Stayed 1 night in Aug 2025

10/10 Excellent

ALVIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sights
Stayed 1 night in Aug 2025

6/10 Okay

Julius, Oranjestad

Traveled with partner, Traveled with family
Liked: Staff & service
We had a room with the panoramic view, which was amazing. The room itself you can tell that they need some desperate updating and renovation. As well the carpets in the hallways. Other than that a good one night stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Glenn

Stayed 2 nights in May 2025

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, but parking lot was only for loading.And unloading
Stayed 2 nights in Aug 2025

4/10 Poor

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Ginger

Stayed 3 nights in Aug 2025

6/10 Okay

Jason

Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location close to waterfront
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a beautiful view of the water and boardwalk.
Stayed 1 night in Aug 2025

10/10 Excellent

jagmail

Stayed 2 nights in Aug 2025

10/10 Excellent

BRIAN

Stayed 1 night in Jul 2025