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Bathroom exhaust fan didn’t work, door latch was snapped off and the ac leaked. Breakfast consisted of granola bars. Shouldn’t have been advertised as continental breakfast. At least there weren’t bed bugs. Had a decent amount of sleep and a good shower. Also there was a $5.00 fee for booking online. Should have just been included (added) in the negotiated price.

It was extremely nice having the large refrigerator and small kitchenette in the room! Very clean and comfortable!

Room was clean and staff were friendly.

Upon arrival, the staff greeted me and my daughter with smiles, and they were eager to help. They gave us rooms right next to each other, but unfortunately, we needed to move due to an air conditioner issue. The gentleman at the front desk immediately sent maintenance to take a look and relocated us down the hall to another room with no hesitation. We took advantage of the lounge area, the food and the conversations with the other guests was absolutely amazing. My future visits to the Augusta area will definitely include Doubletree as a place to lodge.

Great stay clean room and breakfast.

The staff was friendly but not interested in being there for the customer, on their phone or talking to other staff. I had to wait for them to finish their conversation. Hotel does not have a restaurant nor is there one near by. Staff could not recommend restaurants, did not know the area very well. Property is run down but room was clean and lots of parking.

The room was spacious and clean. It was a pleasant stay.

We specifically chose this hotel because of the pool, so we could enjoy the swim in the heat of the summer. If we had known the pool wasn't ready to use, we would have booked somewhere else. We were never informed it would be unavailable. Is there anything the hotel can do to make this right? Thank you.