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Wales Vacation Packages

Kind staff and gorgeous interiors. Truly a classic hotel.

Saint Kate fell significantly short of what we expected from an approximately $860 2-night stay at a 4-star hotel. The most serious issue was discovering that the bed had visibly soiled linens upon check-in, which my child unknowingly slept in overnight. We arrived at night & only noticed the sheets the next day in better lighting When I raised the linen issue, I was told, “I’m not going to bother my GM who just had their first grandkid over a sheet,” among other comments. Given that this involved a sanitation concern, the response felt dismissive and inappropriate. Other issues - hair left in the sink after housekeeping, another hair (not from of our party)on the bathroom counter, - discarded candy/wrapper from a prior guest left in room - no shower gel mid-shower. After calling & being told a replacement would be sent immediately, nothing arrived for ~ 25 min, so I found one myself on a housekeeping cart. The hotel’s replacement arrived ~ 45 min after my call. - a non-working safe -no trash can in the main room until requested -no water replenished after housekeeping - housekeeping knocked twice in the AM day of checkout, despite a 12pm checkout The hotel initially offered a $50 credit & ultimately comped the cheaper second night (~$213). I requested the affected 1st night be credited instead, but were told no. Being a frequent traveler, my expectations are reasonable. Clean linens, a properly inspected room, & professional handling of concerns are basic expectations

Very friendly staff. The property was clean except people smoking right by the entrance. Maybe move the receptical further away and dont allow smoking past the parking lot. Breakfast was ok. Suggest a bigger toaster or have 2. Coffee was always empty. Apple juice was watery. Our room had a bad oder. The fan didn't work in the bathroom. The beds were extremely hard and not comfortable. The couch seats were low compared to the armrests and were uncomfortable because it had a bed inside and the bars dug into your legs. The room layout was very nice. 2 separate bedrooms instead of 2 beds next to each other and they were separated by the living room. The price was fair for the room we booked. The pool is very small and not very deep. There was no hot tub, that was a bummer.