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The beds were clean, but the bathroom was old and had water scale stains on the shower wall, smells musty, don’t expect any stars at this place, that was our only option for an overnight stay so we had no choice. Breakfast was mediocre at Best.

From the moment I called the hotel to say I’d arrived at the car park the staff were really friendly and helpful. The hotel is located in the lanes in the old town and is super convenient. Highly recommended

A grand old hotel with lovely decor and furnishings. We stayed 2 nights in Room 518, a spacious junior balcony suite. The highlight was easily the 2 balconies — one large, well-furnished, and a real treat given the central location and view out to the sea. The bed was comfortable, with two pillow types offered per guest, and the amenities and toiletries were luxurious: large “minis”, plus gorgeous slippers in two sizes - an unusual touch. The bathroom was marble and attractive, though with only a single sink and tight toiletry space; a shower/tub combo, plus a bidet and washcloths. The walk-in closet was enormous. Location is excellent — 2 minutes from the main square, the HOHO bus stop, and close to dozens of restaurants and shops — and the soundproofing and blackout drapes meant it stayed quiet despite being central. Breakfast buffet had good variety, with fresh orange juice, gluten-free options included; à la carte items cost extra. A few things kept this from 5 stars. Staff were competent but not particularly warm. A pillow menu was tucked away in a desk drawer and not mentioned at check-in — an easy miss for guests. Our toilet seat was broken on arrival (something housekeeping would have seen before we checked in) and was fixed quickly once we mentioned it, but it shouldn’t have needed mentioning. The carpets showed noticeable staining in places, suggesting a refresh is due. Overall, a comfortable, well-located stay with real old-world character. We’d happily return.

My 3rd trip here. It’s always been fabulous and I think always will be. Apparently a bit of a refurb due in Oct 26 but I’m not sure what they’ll be improving as it’s top notch already. Father in law very much enjoyed the free bubbles at breakfast!

Breakfast service is good. Stair way is too dark. Even made more noise the lights did not work.

Note that on Monday’s (and Tuesday in our case) some of the shops and most of the onsite restaurants were closed so we had an inconvenient evening of trying to find a viable dining option. Otherwise, the property is beautiful and our stay was lovely.