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The Sutton Place Hotel Vancouver

4.5 star property

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Photo gallery for The Sutton Place Hotel Vancouver

Exterior
Lobby lounge
Cafe
Lobby lounge
Grand Suite, 1 King Bed (Sofa bed, Wet Bar) | 1 bedroom, premium bedding, minibar, in-room safe

Popular amenities

  • Hot Tub
  • Pool

Explore the area

Map
845 Burrard St, Vancouver, BC, V6Z2K6
  • Vancouver Convention Centre
    ‪10 min walk‬
  • Canada Place Cruise Ship Terminal
    ‪10 min walk‬
  • Canada Place
    ‪12 min walk‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪19 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(59 reviews)
  • 233 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 2 Queen Beds

  • 227 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(99 reviews)
  • 233 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Sutton)

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed (Sutton)

9.0 out of 10
Wonderful
(102 reviews)
  • 227 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Queen Beds

9.4 out of 10
Exceptional
(42 reviews)
  • 236 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed (Sofa bed, Wet Bar)

Executive Suite, 1 King Bed (Sofa bed, Wet Bar) | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite, 1 King Bed (Sofa bed, Wet Bar)

9.4 out of 10
Exceptional
(3 reviews)
  • 338 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Sofa bed, Wet Bar)

Grand Suite, 1 King Bed (Sofa bed, Wet Bar) | 1 bedroom, premium bedding, minibar, in-room safe

Grand Suite, 1 King Bed (Sofa bed, Wet Bar)

8.8 out of 10
Excellent
(11 reviews)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Sutton)

1 bedroom, premium bedding, minibar, in-room safe

Room, 2 Queen Beds (Sutton)

9.0 out of 10
Wonderful
(63 reviews)
  • 227 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Sutton Place Hotel Vancouver

Hotel in Downtown Vancouver
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a 24-hour business center are onsite. Housekeeping is available on request.
The Sutton Place Hotel Vancouver offers 397 accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, hypo-allergenic bedding, and hair dryers can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vida Spa. Services include massages. The spa is equipped with a sauna. The spa is open select days.
In addition to a full-service spa, The Sutton Place Hotel Vancouver features an indoor pool and a hot tub. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a 24-hour business center, a meeting room, and limo/town car service. Event facilities measuring 800 square feet (74 square meters) include conference space. This eco-certified hotel also offers a fitness center, spa services, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

The Sutton Place Hotel Vancouver is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Boulevard Kitchen - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Gerard Lounge - Onsite bar. Open daily.
Room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (CAD 55 per night; includes in/out privileges)
  • Valet parking on site (CAD 70 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CAD 15 to 38 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Boulevard Kitchen
  • Gerard Lounge

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 800 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Massage
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 21 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40 per accommodation, per night (maximum CAD 175 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 38 per person
  • Self parking fee: CAD 55 per night (in/out privileges)
  • Valet parking fee: CAD 70 per day (in/out privileges)
  • Pet fee: CAD 40 per accommodation, per night (maximum CAD 175 per stay)
  • Service animals are exempt from fees
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sutton Place
Hotel Sutton Place Vancouver
Sutton Place Hotel
Sutton Place Hotel Vancouver
Sutton Place Vancouver
Sutton Place Vancouver Hotel
Vancouver Hotel Sutton Place
Vancouver Sutton Place
Vancouver Sutton Place Hotel
The Sutton Vancouver Vancouver
The Sutton Place Hotel Vancouver Hotel
The Sutton Place Hotel Vancouver Vancouver
The Sutton Place Hotel Vancouver Hotel Vancouver

The Sutton Place Hotel Vancouver Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2233 out of 3180 reviews
Rating 8 - Good. 569 out of 3180 reviews
Rating 6 - Okay. 206 out of 3180 reviews
Rating 4 - Poor. 97 out of 3180 reviews
Rating 2 - Terrible. 75 out of 3180 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Jane

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Good location. Had a problem with our room not being cleaned on 2 days. After notifying front desk room was cleaned right away.
Stayed 6 nights in Apr 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. Room was recently updated. Minor maintenance was being done but did not impact our stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Post cruise stay

Great location, restaurant and bar very good. I would highly recommend this hotel!
Stayed 3 nights in Apr 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Had some issues with the front desk
Stayed 6 nights in Apr 2025

10/10 Excellent

Kristen, Blaine

Stayed 1 night in Apr 2025

4/10 Poor

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have a room facing Burrard, be prepared to listen to fire truck sirens all night long. The restaurant isn’t open all day especially at check in time which is 4:00. I ordered the cheese plate from room service and got 3 pieces of cheese and characters for $22. The room was clean and comfortable. I do like it a little cooler than 18.5C while I sleep and that’s the lowest the thermostat can go. The $40 upgrade covered the buffet breakfast that wasn’t anything special but was adequate. Jacuzzi was hotter than most which I loved.
Stayed 1 night in Apr 2025

2/10 Terrible

Wendy

Traveled with family
Check in time was 4pm. We arrived at 3:45 and our room wasn't ready. The clerk said she would phone my cell when the room was ready, at 5:10 I went back to the desk and was told my room was ready. However no phone call so we don't know when the room was actually ready. When I made the reservations I was going to be getting a room on the 14th floor, she told me my room was on the 5th floor, when I told her about what I was expecting, she laughed! I was very disappointed, and will not return to this hotel in the future!
Stayed 1 night in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and upgraded room
Stayed 6 nights in Apr 2025

10/10 Excellent

Jonathan, Vancouver

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay with our children.
Stayed 3 nights in Apr 2025

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent choice and good location

Very clean, right in downtown and close to everything. comfortable bed which is a must for me.
Stayed 1 night in Apr 2025

8/10 Good

Jerry

Liked: Cleanliness, property conditions & facilities
Good place
Stayed 1 night in Apr 2025

10/10 Excellent

Deborah, Calgary

Stayed 2 nights in Apr 2025

6/10 Okay

Naomi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I recently spent two days at this hotel in downtown Vancouver as I was traveling there for work. The hotel is beautiful and the location is very walkable. My room was comfortable and quiet. The staff are also very friendly. As a Expedia Gold member I was eligible for a room upgrade and spa credit. I enjoyed a massage and facial at the spa. However the spa would not honour my credit, claiming they were not connected to the hotel. I had to address this with the hotel front desk at check out who reluctantly reduced my room cost (after charging me tax on the unreduced amount such that my credit was only $37). It is a small amount considering I paid nearly $1,000 for two nights, and it was embarrassing that I had to “haggle” with the staff about this amount. Unfortunately as there was a concert in Vancouver the first night the costs skyrocketed such that I was charged more than double the regular rate for my first night. In total the cost for two nights was just under $1,000. I also was not able to communicate with the hotel through the Expedia app as they did not respond to my messages. They did respond to emails sent to the hotel email however. I did not eat at the restaurant as I am vegetarian and it is an oyster bar and does not have any plant based options. It did look beautiful however.
Room 1617
Spa lounge
Stayed 2 nights in Apr 2025

2/10 Terrible

Cristian

Disliked: Staff & service
Upon checking in, I asked if my room is available for an extra night. I was told yes. Then I was told to book it online, like I did with my current one, to ensure continuity. I did so. Then, as advised I stopped by the front desk to inform them I booked an extra night, as advised. Now, I am being told I have to change rooms and they have no idea which floor I’d be on. That is AWFUL customer service. For someone who stayed here dozens of times. Very disappointing.
Stayed 1 night in Apr 2025

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Garth

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with pleasant staff
Stayed 8 nights in Apr 2025

10/10 Excellent

sung-min

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except gym.
Stayed 1 night in Apr 2025

8/10 Good

peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place. Everything was clean and well taken care of. Close to everything we needed. The staff were lovely and very helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

MELISSA

Stayed 2 nights in Apr 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a lot fancier than I was expecting it to be. Staff were all courteous and friendly. Location was walking distance to eateries and Stadiums. Would stay there again.
Stayed 1 night in Apr 2025

10/10 Excellent

Namrata

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - amazing staff - best location for shopping / dining / drinking :) We had a group of 9 ranging from 2 to 72 year old - first trip to Vancouver - which was a great experience in large part to the location and service of the hotel staff !! Thank u.
Stayed 5 nights in Apr 2025