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Get an overview of this hotel
4.5-star hotel in Downtown Vancouver

Popular property highlights

Pets allowed
Restaurant
Indoor pool
Laundry facilities
Smoke-free property

Location

Located in Downtown Vancouver, this luxury hotel is steps from Robson Square and Robson Street. Granville Street and Vancouver Art Gallery are also within 5 minutes. Burrard Station is 5 minutes by foot and Vancouver City Center Station is 6 minutes.

Hotel Features

Along with a full-service spa, this smoke-free hotel has a restaurant and an indoor pool. Other amenities include a fitness center, a bar/lounge, and WiFi in public areas.

Room Amenities

All 397 rooms offer WiFi, minibars, and LCD TVs with cable channels. Guests will also find wired Internet, room service, and premium bedding. Housekeeping is available on request.

Languages Spoken

  • English

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The Sutton Place Hotel - Vancouver

845 Burrard St, Vancouver, BC V6Z2K6

Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 15 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: CAD 15 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: CAD 15 per night (rates may vary)
  • Self parking fee: CAD 38.00 per night (in/out privileges)
  • Pet deposit: CAD 40.00 per stay
  • Pet fee: CAD 40 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 4:00 PM

Check-in time ends at anytime

Minimum check-in age is: 19

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Service animals are allowed

Service animals are exempt from fees/restrictions

Staff temperature checks are conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Staff wears personal protective equipment

Masks are available to guests

Debit cards not accepted

Gloves are available to guests

Protective clothing is not available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Property follows regional sanitization guidelines

Property confirms they are implementing enhanced cleaning measures

gap period enforced between guest stays 72 hours

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets allowed for an extra charge of CAD 40 per accommodation, per stay, plus a deposit of CAD 40.00 per stay
  • Food and water bowls are available

We should mention

Pool access available from 8:00 AM to 8:00 PM.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Hotel Names

  • Hotel Sutton Place
  • Hotel Sutton Place Vancouver
  • The Sutton Vancouver Vancouver
  • Sutton Place Hotel
  • Sutton Place Hotel Vancouver
  • Sutton Place Vancouver
  • Sutton Place Vancouver Hotel
  • Vancouver Hotel Sutton Place
  • Vancouver Sutton Place
  • Vancouver Sutton Place Hotel
  • The Sutton Place Hotel - Vancouver Hotel
  • The Sutton Place Hotel - Vancouver Vancouver
  • The Sutton Place Hotel - Vancouver Hotel Vancouver

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program

Hotel Amenities

Renovations + Closures

This property is closed from August 1 2020 to August 4 2020 (dates subject to change).

The following facilities or services will be unavailable from July 2 2020 to December 31 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Business center
  • Daily housekeeping
  • Dining venue(s)
  • Sauna
  • Spa
  • Spa tub

Property Features

In addition to a full-service spa, The Sutton Place Hotel - Vancouver features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is available for a surcharge.

Business-related amenities at this 4.5-star property consist of a meeting room and limo/town car service. Event facilities measuring 1 square feet (0 square meters) include conference space. This luxury hotel also offers tour/ticket assistance, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station.

The Sutton Place Hotel - Vancouver is a smoke-free property.

  • Bar/lounge
  • Elevator
  • Fitness facilities
  • Full-service spa
  • Indoor pool
  • 24-hour front desk
  • Conference space
  • Porter/bellhop
  • Express check-out
  • Tours/ticket assistance
  • Electric car charging station
  • Restaurant
  • Year Built - 1986
  • Dry cleaning/laundry service
  • Self parking (surcharge)
  • WiFi (surcharge)
  • Limo or Town Car service available
  • Smoke-free property
  • Food and water bowls
  • Conference space size (meters) - 0
  • Spa services on site
  • Luggage storage
  • Concierge services
  • Conference space size (feet) - 1
  • Gift shops or newsstand
  • Ballroom
  • Banquet hall
  • Reception hall
  • Laundry facilities
  • Total number of rooms - 397
  • One meeting room
  • Number of floors - 21
  • Number of buildings/towers - 2
  • Multilingual staff
  • Free newspapers in lobby

Room Amenities

The Sutton Place Hotel - Vancouver offers 397 accommodations with minibars and safes. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathrobes, designer toiletries, and complimentary toiletries. This Vancouver hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Minibar
  • Coffee/tea maker
  • Hair dryer (on request)
  • Connecting/adjoining rooms available
  • Hypo-allergenic bedding available
  • Phone
  • Towels provided
  • Linens provided
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • LCD TV
  • Iron/ironing board
  • Microwave (on request)
  • In-room safe
  • Number of bathrooms - 1
  • Room service (limited hours)
  • Free cribs/infant beds
  • Television
  • Cable TV service
  • Rollaway/extra beds (free)
  • HDTV
  • WiFi (surcharge)
  • Wired Internet access (surcharge)
  • Designer toiletries
  • Desk
  • In-room climate control (air conditioning)
  • In-room massage available
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • Premium bedding
  • LED light bulbs
  • Recycling
  • Housekeeping on request
  • Pay movies

Parking

Self parking (surcharge)

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Food & Drink

Boulevard - Onsite restaurant. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vida Spa.

The spa is open daily.

  • Sauna in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

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