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I have very controversial impression after staying at this hotel for a week actually. There was a lot of mismanagement along with great managementvdepending on the person, great rooms along with bad rooms ( we saw about 5 rooms and stayed in three). 1. We booked a basement room with sauna. in the pictures it looks like half basement, however pictures are very deceiving, it turned out those are digital light screens. Regardless of that when we arrived that room was actually assigned to someone else and we were placed in a smaller room for all three days to avoid moving luggage every day. As a compensation of different price we were provided free breakfast for one day. At least something, we were trying to be easy about it. Some rooms that we saw were very nice and quite spacious , some were like a box. 2. We decided to stay at this hotel for the rest of the travel and book a better room for 4 more days. The young guy at the front desk helped and secured one specific after us. When we were supposed to move, it turned out the lock was broken and they placed us in a small room with Brocken shower right next door till the lock is fixed. The girl was trying to be helpful and said she secured both rooms after us since the temporary room did not have a bathtub, not a fridge, so we could use it. We placed our food in the fridge and were planning to use the bathtub in the evening, however when we came back someone lived there for one night! Different front desk - different rules.

the place was gorgeous and the staff was very good. the location was also exactly what we wanted... ideal for the key places in belgrade. we had one issue that was a major issue. before 0800 one morning a woman from the cleaning staff just walked into our room. like no knock and awkwardly didn't have a cart. just walked right on in. made me concerned for my security the entire time. I would have at least felt better if she had a cleaning cart or I had clothes on. so not cool. the front desk felt bad and gave us free breakfast. didn't exactly restore my sense of security and safety.

Excellent location, and very good staff. Staff were amazing, and very helpful. Opportunity for better cleaning, or maybe even a change in carpet along the hallway. But I would still recommend this hotel for the location, staff, and room comfort. Breakfast is also good.

Clean and comfortable room but I would try and avoid staying in room 01 and 02. These are immediately adjacent to the main reception area and toilets and you begin to know this from 5.00am onwards as the staff prepare breakfast and guests arrive. Overall, we had a lovely stay and the staff were very helpful and friendly. Would definitely stay there again but 1st floor upwards only.

The room was nice and clean, the shower hose in the room was broken and the water was splashing all over. The breakfast was very good. The hotel was in nice condition. In good location in walking distance to the A1 shuttle to the airport. There were no smoke smell in the room, but was a heavy smoke smell on the stairs leading to the breakfast room, which was very unpleasant.

Property was not clean

Marija the Night Receptionist was very helpful and professional. She assisted me in finding my passport and was very responsive and understanding of my anxiety when I thought I lost it. Thank you for an amazing stay

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