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Quality Inn & Suites New Hartford - Utica

2.5 star property

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Photo gallery for Quality Inn & Suites New Hartford - Utica

Free daily continental breakfast
Lobby
Free daily continental breakfast
Standard Room, 2 Double Beds, Non Smoking | Individually decorated, individually furnished, desk, blackout drapes
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • Pet friendly
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
$91
includes taxes & fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
141 New Hartford St, New Hartford, NY, 13413
  • Place, New Hartford Recreation Center
    ‪6 min walk‬
  • Place, Utica College
    ‪2 min drive‬
  • Place, Sangertown Square
    ‪2 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Individually decorated, individually furnished, desk, blackout drapes

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually decorated, individually furnished, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(43 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

Suite, Non Smoking (2 Double beds, 1 Sofa Bed) | Individually decorated, individually furnished, desk, blackout drapes

Suite, Non Smoking (2 Double beds, 1 Sofa Bed)

8.4 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Individually decorated, individually furnished, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Individually decorated, individually furnished, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Individually decorated, individually furnished, desk, blackout drapes

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites New Hartford - Utica

New Hartford hotel with free breakfast
This hotel features a fitness center, a 24-hour front desk, and an arcade/game room. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a vending machine.
Quality Inn & Suites New Hartford - Utica offers 65 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

This New Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a fitness center, a vending machine, and an arcade/game room. Onsite self parking is complimentary. A total renovation of this property was completed in August 2022.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Arcade/game room
  • Gym

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Renovated entire property - August 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

New Hartford Hotel Hotel
New Hartford Hotel New Hartford
New Hartford Hotel Hotel New Hartford

Reviews

Quality Inn & Suites New Hartford - Utica Reviews

7.2

Good

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 221 out of 687 reviews
Rating 8 - Good. 187 out of 687 reviews
Rating 6 - Okay. 126 out of 687 reviews
Rating 4 - Poor. 68 out of 687 reviews
Rating 2 - Terrible. 85 out of 687 reviews

Reviews

10/10 Excellent

Joseph

Traveled with family
Liked: Amenities
Clean, great staff, convenient, nice breakfast and the price was extremely reasonable.
Stayed 1 night in Sep 2025

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice easy stop on our way to Maine, place worked out good a place to lay your head down for one night
Stayed 1 night in Sep 2025

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort

The Worst Stay Ever

I stayed 3 nights...Since I prepaid I had to suck it in...never again. The first night...had to learn how to use a TV remote control...I'm an IT Administrator and I had to figure out how to change channels...called the Service Desk and they did come up...i had figured out by then...this remote requires for you to enter a section number...select a list button then the channel number...no guide...didn't remember the last channel...disappointed.... Took a shower...the towels were hard and dirty with stains...real sad after you take a shower and have to dry...suck it in Next day, I needed towels...was told to wait until 9 am or come down and get the towels... Too late so no breakfast as posted...no water bottles in the room...no ice...went out for breakfast... Day three had to ask the Service Desk person now cleaned rooms, for towels . They never came to clean my room...so I tried to be a sport and asked for bags...i had a new job... Do yourself a favor and pay the extra $50 / night for a real hotel / motel with staff that want to make your stay heaven...this was HELL...
Stayed 3 nights in Sep 2025

2/10 Terrible

waqas

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed sheets were dirty. And staff was rude.
Stayed 7 nights in Aug 2025

10/10 Excellent

Laura

Stayed 1 night in Aug 2025

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & comfy
Stayed 1 night in Aug 2025

6/10 Okay

edward

Traveled with partner
It was an inexpensive place to stay if you just need a bed and bathroom.
Stayed 1 night in Jun 2025

8/10 Good

Frenel

Stayed 3 nights in Aug 2025

6/10 Okay

Sylvie

Traveled with partner
Disliked: Amenities
There was no coffee in the room and hardly any cups for either coffee or just for water. When asking for coffee at the front desk, the clerk recommended we just use the coffee in the lobby. He did finally give us some coffee for the room. The steps leading up to the second floor needed work.
Stayed 1 night in Aug 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On our way to Watkins Glen

Very much off the beaten path, but ok for our one-night stay, and easy access to our route the next morning!
Stayed 1 night in Sep 2025

10/10 Excellent

Sudhir, DORAL

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very co- operative .
Stayed 1 night in Aug 2025

8/10 Good

jennifer

Stayed 1 night in Aug 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel to stay in when your traveling through. Good breakfast, room clean, great place to rest.
Stayed 1 night in Aug 2025

4/10 Poor

Edward

Stayed 1 night in Aug 2025

6/10 Okay

faith

Liked: Cleanliness, property conditions & facilities
It was fine
Stayed 1 night in Aug 2025

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great costumer service
Stayed 1 night in Aug 2025

10/10 Excellent

Arthur, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
They didn’t change the towels and they didn’t fix the shower/tub clogged.
Stayed 2 nights in Aug 2025

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

6/10 Okay

Weixian

Stayed 1 night in Aug 2025

8/10 Good

Chris

Stayed 1 night in Aug 2025

6/10 Okay

Michael

Stayed 4 nights in Aug 2025

10/10 Excellent

Wendy, Flushing

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, and friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 1 night in Aug 2025

6/10 Okay

Chloe

Business traveler

Not bad for a quick stop over on the way.

The staff we encountered was friendly enough. But what can i say about the rest of it? You get what you pay for.
Stayed 1 night in Aug 2025

6/10 Okay

wen

Traveled with family
Liked: Amenities
Not clean
Stayed 1 night in Aug 2025