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Get an overview of this hotel
4-star Sunshine Coast hotel, connected to the convention center in Twin Waters

Popular property highlights

Free self parking
Free WiFi
Restaurant
Outdoor pool
Laundry facilities

Location

Located in Twin Waters, this beachfront hotel is next to a golf course and within a 15-minute walk of Mudjimba Beach and Twin Waters Golf Club. Marcoola Beach and Maroochydore Beach are also within 9 mi (15 km).

Hotel Features

Spend the day relaxing on the beach or pampering yourself at Novotel Sunshine Coast Resort Hotel 's full-service spa.

Room Amenities

All 361 rooms provide conveniences like refrigerators and electric kettles, plus room service and TVs with satellite channels. Guests will also find free tea bags/instant coffee, hair dryers, and phones.

Languages Spoken

  • English

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Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 2 PM

Check-in time ends at 11:30 PM

Minimum check-in age is: 18

Check-out

Check-out time is 10 AM

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Protective clothing is not available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

No rollaway/extra beds available

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

No elevators

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Debit cards

gap period enforced between guest stays 48 hours

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • Pets not allowed

We should mention

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Hotel Names

  • Novotel Resort Twin Waters
  • Novotel Twin Waters
  • Novotel Twin Waters Resort
  • Twin Waters Novotel
  • Twin Waters Novotel Resort
  • Twin Waters Resort

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Hotel Amenities

Renovations + Closures

This property is closed from July 28 2020 to October 10 2020 (dates subject to change).

The following facilities or services will be unavailable from September 1 2020 until further notice:

  • Bar/Lounge(s)
  • Breakfast
  • Business center
  • Casino/Gaming facilities
  • Children's club
  • Dining venue(s)
  • Entertainment facilities
  • Fitness facilities
  • Golf course
  • Laundry facilities
  • Meeting facilities
  • Parking area
  • Recreation facilities
  • Sauna
  • Shuttle services
  • Ski facilities
  • Spa
  • Spa/Beauty services
  • Spa tub
  • Supervised childcare
  • Swimming pool
  • Tennis courts
  • Water park

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Novotel Sunshine Coast Resort Hotel , pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like sailing and kayaking.

The hotel offers a restaurant, a coffee shop/café, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access. This beach hotel also offers an outdoor pool, a spa tub, and a fitness center. Complimentary self parking is available on site.

Novotel Sunshine Coast Resort Hotel is a smoke-free property.

  • Walkway to water
  • Bar/lounge
  • Fitness facilities
  • Full-service spa
  • 24-hour front desk
  • Poolside bar
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Porter/bellhop
  • Restaurant
  • Coffee shop or café
  • Free self parking
  • Beach sun loungers
  • Dry cleaning/laundry service
  • Free WiFi
  • Outdoor pool
  • Free wired Internet
  • Smoke-free property
  • Safe-deposit box at front desk
  • Conference space size (meters) - 1125
  • Spa services on site
  • Number of meeting rooms - 12
  • Terrace
  • Luggage storage
  • ATM/banking
  • Concierge services
  • Conference space size (feet) - 12109
  • Snack bar/deli
  • Banquet hall
  • Laundry facilities
  • Spa tub
  • Beach towels
  • Total number of rooms - 361
  • Number of floors - 2
  • Arcade/game room
  • Garden
  • Outdoor furniture

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Room Amenities

Novotel Sunshine Coast Resort Hotel offers 361 accommodations with hair dryers and irons/ironing boards. Televisions come with satellite channels and pay movies. Business-friendly amenities include desks and phones. Cribs/infant beds (surcharge) are also available. Housekeeping is provided daily.

  • Room service (limited hours)
  • Television
  • Wheelchair accessible
  • Refrigerator
  • Daily housekeeping
  • Phone
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Desk
  • In-room climate control (air conditioning)
  • Pay movies
  • Satellite TV service
  • Connecting/adjoining rooms available
  • Cribs/infant beds (surcharge)
  • Electric kettle
  • Towels provided
  • Linens provided
  • Free tea bags/instant coffee
  • Cleaning supplies
  • Low-height counters/sink
  • Grab bar - near toilet
  • Toothbrush and toothpaste available on request

Parking

Free self parking

Internet

Available in some public areas: Free WiFi , Free wired Internet

Food & Drink

Nouveau Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

SOLA - This bar is located by the pool. Happy hour is offered. Open daily.

Deli Cafe - Onsite café. Open daily.

Room service (during limited hours) is available.

Spa Services

Twin Waters Day Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy.

The spa is open daily.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing on site
  • Parasailing nearby
  • Rock climbing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Rafting nearby
  • Ecotours nearby
  • Segway rental/tour on site
  • Sailing on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scuba diving nearby

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