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Holiday Inn Express & Suites Richland by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Richland by IHG

Exterior
Meeting facility
Free daily buffet breakfast
1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds
Indoor pool, outdoor pool, open open 24 hours, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Free airport shuttle
  • Housekeeping
  • Pet friendly
$113
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
1970 Center Pkwy, Richland, WA, 99352
  • Place, Columbia Center Mall
    ‪6 min walk‬
  • Place, Three Rivers Convention Center
    ‪3 min drive‬
  • Place, Toyota Center
    ‪3 min drive‬
  • Airport, Pasco, WA (PSC-Tri-Cities)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • 408 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 408 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 408 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)
  • 408 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(10 reviews)
  • 408 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(24 reviews)
  • 408 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Suite, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 532 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Comm, Mobil Roll Shwr)

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Room, 1 Queen Bed, Accessible (Comm, Mobil Roll Shwr)

  • 408 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

7.6 out of 10
Good
(4 reviews)
  • 408 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility Tub)

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Standard Room, 1 Queen Bed, Accessible (Mobility Tub)

  • 408 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible (Mobility Tub)

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Suite, 1 Queen Bed, Accessible (Mobility Tub)

  • 532 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Balcony, River View

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Suite, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(17 reviews)
  • 532 sq ft
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony, River View (2 Queen)

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Suite, 1 Bedroom, Balcony, River View (2 Queen)

8.0 out of 10
Very good
(1 review)
  • 532 sq ft
  • 1 bedroom
  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

1 bedroom, Egyptian cotton sheets, down comforters, pillowtop beds

Suite, 1 King Bed, Jetted Tub

8.6 out of 10
Excellent
(7 reviews)
  • 630 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express & Suites Richland by IHG

Hotel in South Richland
This smoke-free hotel features an indoor pool, an outdoor pool, and a 24-hour health club. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite.
Holiday Inn Express & Suites Richland by IHG offers 82 accommodations with safes and complimentary newspapers. These individually decorated and furnished accommodations include desk chairs. Pillowtop beds feature Egyptian cotton sheets and down comforters. LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include offices and desks, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool and an outdoor pool, Holiday Inn Express & Suites Richland by IHG provides a 24-hour health club and a hot tub. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

Business amenities consist of a 24-hour business center, 2 meeting rooms, and coworking spaces. Event facilities measuring 780 square feet (72 square meters) include a conference center. This Tuscan-style hotel also offers a terrace, a vending machine, and multilingual staff. Guests can use the health club at a partner property. A roundtrip airport shuttle is complimentary to guests (available on request). Onsite self parking is complimentary.

Holiday Inn Express & Suites Richland by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 5:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 7:00 AM to 9:00 PM at scheduled times and on request
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 5:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas
  • Water sports equipment

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (780 square feet of space)
  • Coworking space

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2003
  • Fireplace in lobby
  • Smoking not allowed
  • Tuscan architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Hotel Richland
Holiday Inn Express Richland
Richland Holiday Inn Express
Holiday Inn Express Richland Hotel
Holiday Inn Express Suites Richland
Holiday Inn Express Suites Richland
Holiday Inn Express Suites Richland by IHG
Holiday Inn Express Suites Richland an IHG Hotel
Holiday Inn Express & Suites Richland by IHG Hotel
Holiday Inn Express & Suites Richland by IHG Richland
Holiday Inn Express & Suites Richland by IHG Hotel Richland

Reviews

Holiday Inn Express & Suites Richland by IHG Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 517 out of 818 reviews
Rating 8 - Good. 199 out of 818 reviews
Rating 6 - Okay. 52 out of 818 reviews
Rating 4 - Poor. 25 out of 818 reviews
Rating 2 - Terrible. 25 out of 818 reviews

Reviews

10/10 Excellent

Janay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Aug 2025

2/10 Terrible

Blake

Disliked: Property conditions & facilities
When you enter the hotel it has a bad smell, it also didn’t help that someone was smoking in the building. Our room had mold on the bathroom ceiling. Within 5 min of our stay we checked out and found another hotel to stay at.
Stayed 1 night in Aug 2025

4/10 Poor

kelly

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was red maybe bloody booger on pillow case. Person living in bushes outside
Stayed 1 night in Aug 2025

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They billed me and I didn’t even stay!!!!! I arrived they said they didn’t have the room! Horrible experience
Stayed 2 nights in Aug 2025

10/10 Excellent

darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic Holiday Inn
Stayed 1 night in Aug 2025

8/10 Good

LUPE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Luan

Stayed 1 night in Aug 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, quiet and clean
Stayed 2 nights in Aug 2025

8/10 Good

kory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the columbia river basin. We could see the river but the more beautiful part of the view was the sunset and city lights. Service was really great and breakfast staff was friendly and helpful too. My kids and the adults all enjoyed breakfast, and the pool was probably one of the best hotel pools I have experienced outside of Disney and Great Wolf Lodge. No slide, etc of course, but beautiful environment with real granite boulders and healthy! Tropical plants made it feel so peaceful, and well maintained. The only con we experienced was our bathroom fan did not work, but we left a note at the front desk and they were grateful for the information. No bad interactions with employees whatsoever! When we pass through again, we'll stay here!
Stayed 1 night in Aug 2025

6/10 Okay

Chiara

Stayed 2 nights in Aug 2025

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We decided to stay an extra day in the area and booked this on short notice. The staff was nice and the room was also. Comfortable beds, clean and quiet. Breakfast was good. We have often had good stays at the Holiday Inn Express. Loved the cookies and milk at checkin
Stayed 1 night in Jul 2025

8/10 Good

Lisa

Liked: Cleanliness
Good
Stayed 1 night in Jul 2025

4/10 Poor

alicia

Liked: Staff & service
Ran out of cookies
Stayed 2 nights in Jul 2025

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. Bed comfortable. My only complaint was the breakfast was pretty empty when I came down at 7AM. And I waited but none of it was getting refilled in a timely fashion.
Stayed 1 night in Jul 2025

10/10 Excellent

Justin

Stayed 1 night in Jul 2025

4/10 Poor

Timothy

Stayed 1 night in Jul 2025

10/10 Excellent

Aria

Stayed 1 night in Jul 2025

10/10 Excellent

Alexandra

Stayed 3 nights in Jun 2025

10/10 Excellent

Erynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

jason Eugene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the lady who checked us in had great customer service. the room was clean. pool is very nice and warm
Stayed 1 night in Jun 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was really greatful that they served breakfast. Itadey stay so much easier.
Stayed 2 nights in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I wasn't really paying attention. It was a last minute booking. I was in and out. I will say that all of the 110VAC outlets were very loose. I had to bend the prongs on all of my power cords to keep them from falling out. Loved the pillows. My room was right above the office so there was quite a bit of noise. no big deal. Internet speed was good. HVAC was excellent.
Stayed 2 nights in Jun 2025

10/10 Excellent

Betsy

Stayed 1 night in Jun 2025

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, breakfast was good and fairly close to restaurants and stores but not walking distance. Kind of noisy with the highway near by but over all a good experience. Staff was very friendly
Stayed 2 nights in Jun 2025

8/10 Good

Betsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the bath were
Stayed 2 nights in Jun 2025