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Aparthotel

Oaks Townsville Gateway Suites

4.0 star property

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Photo gallery for Oaks Townsville Gateway Suites

Outdoor spa tub
Fridge, toaster, freezer
Reception
1 bedroom, laptop workspace, iron/ironing board, WiFi
Apartment, 3 Bedrooms | Balcony

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Laundry
  • Air conditioning
$124
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
2 Dibbs Street, South Townsville, QLD, 4810
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪13 min walk‬
  • Place, Townsville Entertainment & Convention Centre
    ‪18 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, River View

Balcony

Apartment, 1 Bedroom, River View

  • 635 sq ft
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area | Flat-screen TV

Apartment, 3 Bedrooms

  • 1281 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Apartment, 1 Bedroom (No Housekeeping)

1 bedroom, laptop workspace, iron/ironing board, WiFi

Apartment, 1 Bedroom (No Housekeeping)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

1 bedroom, laptop workspace, iron/ironing board, WiFi

Apartment, 2 Bedrooms

  • 1001 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Apartment, 1 Bedroom, River View (No Housekeeping)

Balcony

Apartment, 1 Bedroom, River View (No Housekeeping)

  • 635 sq ft
  • 1 bedroom
  • River view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Hotel Room

1 bedroom, laptop workspace, iron/ironing board, WiFi

Hotel Room

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 1 Bedroom

1 bedroom, laptop workspace, iron/ironing board, WiFi

Apartment, 1 Bedroom

  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Hotel Room (No Housekeeping Service)

1 bedroom, laptop workspace, iron/ironing board, WiFi

Hotel Room (No Housekeeping Service)

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 2 Bedrooms Kitchen (No Housekeeping)

1 bedroom, laptop workspace, iron/ironing board, WiFi

Apartment, 2 Bedrooms Kitchen (No Housekeeping)

  • 1001 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Hotel Room

1 bedroom, laptop workspace, iron/ironing board, WiFi

Hotel Room

  • Sleeps 2

View all photos for 1 Bedroom Apartment

1 bedroom, laptop workspace, iron/ironing board, WiFi

1 Bedroom Apartment

  • Sleeps 3

View all photos for 3 Bedrooms Apartment

Bathroom | Shower, hair dryer, towels

3 Bedrooms Apartment

  • Sleeps 6

View all photos for 2 Bedrooms Apartment

Bathroom | Shower, hair dryer, towels

2 Bedrooms Apartment

  • Sleeps 5

View all photos for 1 Bedroom River View

1 bedroom, laptop workspace, iron/ironing board, WiFi

1 Bedroom River View

  • Sleeps 3

One-Bedroom Apartment-No Housekeeping

  • Sleeps 3

Hotel Room (No Housekeeping Service)

  • Sleeps 2

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About this property

Oaks Townsville Gateway Suites

4-star aparthotel in South Townsville
An outdoor pool, a fitness center, and WiFi in public areas are available at this smoke-free aparthotel. Self parking is free. Other amenities include dry cleaning, laundry facilities, and tour/ticket assistance. Each apartment features a balcony, WiFi, and a flat-screen TV. Additional amenities include a refrigerator, a hair dryer, and a shower.
Oaks Townsville Gateway Suites offers 90 accommodations with hair dryers and irons/ironing boards. Rooms open to balconies. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. In-room wireless Internet access is available for a surcharge.

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.
Oaks Townsville Gateway Suites features an outdoor pool and a fitness center. Wireless Internet access is available for a surcharge. This Townsville aparthotel also offers tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Complimentary covered self parking is available on site.

Oaks Townsville Gateway Suites is a smoke-free property.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: WiFi (AUD 5 per 24-hour period)
  • Available in some public areas: WiFi (AUD 5 per 24-hour period)

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Freezer
  • Refrigerator
  • Toaster

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AUD 59 per night

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Outdoor areas

  • Balcony

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Smoking not allowed

Services and conveniences

  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Tour and ticket assistance

Location highlights

  • On a river

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 9 floors
  • 90 units
  • Built in 2009

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 9:30 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 59.0 per night
Cribs (infant beds) are available for AUD 20 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: AUD 5 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Gateway Oaks
Oaks Gateway
Oaks Gateway Palmer
Oaks Gateway Palmer Hotel
Oaks Gateway Palmer Hotel South Townsville
Oaks Gateway Palmer South Townsville
Oaks Gateway Palmer Apartment South Townsville
Oaks Gateway Palmer Apartment
Oaks Gateway Suites Apartment South Townsville
Oaks Gateway Suites Apartment
Oaks Gateway Suites South Townsville
Oaks Gateway on Palmer
Oaks Gateway Suites Townsvill

Oaks Townsville Gateway Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 606 out of 1192 reviews
Rating 8 - Good. 417 out of 1192 reviews
Rating 6 - Okay. 108 out of 1192 reviews
Rating 4 - Poor. 41 out of 1192 reviews
Rating 2 - Terrible. 20 out of 1192 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location for both sides of the river. Walk to all cafes ,bars,pubs, restaurants and ferry.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Jun 2025

8/10 Good

Adele

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Began with issues ... which , after me asking, were dealt with quickly ... and was very happy with my stay ... thank you !!
Stayed 5 nights in Jun 2025

10/10 Excellent

Kloe

Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Amirudin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place good staff
Stayed 1 night in Apr 2025

6/10 Okay

Carol

Business traveler
The next patron next to me was noisy rooms above air conditioning units noise all night paid over $500 for noise and room had no extras had to give an extra $100 for what?? Will not recommend. Annoyed with what I got for the money paid
Stayed 2 nights in May 2025

8/10 Good

Sam

Business traveler
Liked: Amenities, property conditions & facilities
Friendy and helpful staff!
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Liked: Cleanliness, property conditions & facilities
Will stay again
Stayed 2 nights in Apr 2025

8/10 Good

steven

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2025

10/10 Excellent

Kenneth, Parkville

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in Townsville. Quiet, clean room with comfortable bed. Good swimming pool. Walking distance to cafes, restaurants and pubs
Stayed 1 night in Mar 2025

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at the Oaks Gateway Townsville several times before and have always been impressed with the standard of service, quality of accommodation and location. This was my first time in a studio apartment and I was not disappointed. The room was spacious, in very good condition and had a fabulous outlook. Customer service is always a priority and nothing is too much trouble for Steven and Jamie on Reception. There are numerous dining options on Palmer Street and getting into the City Centre is a short and pleasant walk. I don't stay anywhere else when visiting Townsville.
Stayed 2 nights in Feb 2025

4/10 Poor

Giles

Disliked: Cleanliness, room comfort

Property in need of some TLC

Room in need of refurbishment and a good clean. Lifts were out due to flooding in basement, and whilst I accept this was beyond their control due to weather, there was no communication about the outage or offer of help carrying bags up the stairs.
Stayed 2 nights in Jan 2025

10/10 Excellent

Randall

Liked: Cleanliness, room comfort

Beautiful

Beautiful suite. Great view. Fruendly, helpful staff. A little noisy from the massive ac units on top of the neighboring building, but that was it
Stayed 2 nights in Jan 2025

8/10 Good

Charudatt

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Louise

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Leilani

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect, clean and tidy, staff are friendly and helpful. I will definitely be booking again. Loved the accommodation. Thank you
Stayed 2 nights in Dec 2024

10/10 Excellent

Dale

Traveled with family
Liked: Property conditions & facilities
Location was good - we could drive everywhere we wanted to go and be there within 5 minutes. The unit is in need of new furniture. The pullout couch was disgusting and very uncomfortable. One of the cushions clearly had something spilled on it that took up the entire cushion but instead of cleaning the cushion, it was just flipped over! The chairs are all in disrepair and when we went to use the 'clean' dishes and there was food caked on the bowls too. The rest of the property was very clean though and quite nice.
Stayed 2 nights in Dec 2024

2/10 Terrible

John

Not good couldn’t get there because roads were flooded. Ran hotel. Com and oaks to inform them but no refund was given so not happy
Stayed 1 night in Dec 2024

8/10 Good

Shirley

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Daniel

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Rooms were false advertised, using pictures from there best room as their worst, when asked the clerk, he was not helpful one bit. Also after charging money for late check out, the cleaners banging on the door at 8:30 and yelling out.
Stayed 1 night in Dec 2024

10/10 Excellent

Jodie

Liked: Cleanliness, room comfort

Another Great Stay

This is our second stay at Oaks Townsville and we enjoyed it immensely. On both occasions, the front desk staff have been extremely friendly and welcoming, and on both occasions we have received room upgrades which we really appreciated. Our one-bedroom was beautiful - freshly renovated and decorated and had a lovely big balcony. The infinite pool was so inviting after a day of hot weather, and has a great outlook on the river. The public areas of the building could do with a bit of sprucing up (eg fresh paint in the corridors), and I am unsure whether we were supposed to receive full housekeeping in our apartment as our bins were emptied but our bed wasn't made and our towels weren't changed, but the public areas and outdoor area were very clean and tidy. We also appreciate the on-site car parking and the location, which is so close to bars and restaurants, and the stadium.
Stayed 2 nights in Nov 2024

8/10 Good

john

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
In Far North Queensland I like Townsville best of all. It has full facilities and a nice open feel. The Oaks overlooking the River is perfect for a relaxing getaway. I couldn't fault it.
Stayed 2 nights in Oct 2024