Grand Hotel and Apartments Townsville features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This luxury hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Limited onsite parking is available on a first-come, first-served basis (surcharge).
Grand Hotel and Apartments Townsville is a smoke-free property.
Grand Hotel and Apartments Townsville offers 106 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with premium digital channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Townsville hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided weekly.
Free self parking , Parking (limited spaces)
Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , High-speed internet access
Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at 2:00 PM
Check-in time ends at 10:30 PM
Minimum check-in age is: 18
Check-out time is 10:00 AM
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 18 years old must be accompanied by their parents or guardians.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Cashless payment methods are available for all transactions. One child stays free Restricted number of spaces per unit Number of spaces per unit - 1 Front desk opens daily at 8:00 AM Front desk closes daily at 6:00 PM Credit card pre-authorization Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Cashless transactions are available Staff temperature checks are conducted regularly Masks are compulsory at the property Temperature checks are not available to guests Bed sheets and towels are washed at a temperature of at least 60°C/140°F Contactless food service / room service is not available Commonly-touched surfaces are cleaned with disinfectant Reservation is not required for facilities onsite Property confirms they are implementing guest safety measures Contactless check-out is available Property is cleaned with disinfectant Staff wears personal protective equipment Protective clothing is available to guests Masks are available to guests Mobile key entry is not available Debit cards not accepted Gloves are available to guests Property follows sanitization practices of Safe Travels (WTTC - Global) Shield between guests and staff in main contact areas Guests are provided with free hand sanitizer Staffed front desk Children stay free - maximum age 15 Social distancing measures are in place Events/parties not allowed Contactless check-in is available Property confirms they are implementing enhanced cleaning measures Children stay free Individually-wrapped food options are not available No gap period between guest stays
One child 15 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.