2/10 Terrible
Regan
Traveled with group
May 13, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
SCAM DO NOT STAY HERE!The issues were endless and have stressed me out not only during my stay but still 10 days after I checked out.I arrived at the check in time,followed the checkin instructions and no key was in the lock box. There’s no front desk so you have to call them and they aren’t helpful. When I finally got into my room the floors were filthy. We booked parking spots in the building far in advance and paid for them. I followed the instructions to find the parking fob (also supposed to be in a lock box) and it was also no where to be found. I called the company and they gave me no help and hung up on me. They then emailed me saying the parking fob has issues so here’s a link to public parking in the city. Zero notice and zero consideration for us. They refunded the parking spot thankfully. Why weren’t we made aware of this in advance? We booked this place specifically because of the on site parking and then we were left to figure it out ourselves with no notice and after travelling 6 hours to get there. Finally when we checked out we followed all the instructions to be sure to get our deposit back (cleaned dishes, loaddishwasher, took out all garbages, AND RETURNED THE KEYS BACK TO THE LOCK BOX they should have been in). I then received an email that they couldn’t find the keys even tho we left them exactly where the check out instructions said to. I emailed for 10 days now explaining this and they just charged me the full $200 deposit for the keys we had returned.
Regan
Stayed 2 nights in May 2025
