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Tombstone Vacation Packages

Nice place to get away out of the city.

The room was clean and very nicely appointed. The whole casino and parking garage and restaurants were wonderful.

It was a great size for our family-2 bathrooms, 2 bedrooms, kitchen, family room and eating area.

The room was very hot and I turned the wall A/C to the lowest setting and left and came back and room was still hot. Had to buy a fan. The water for the shower and sink was scalding hot. They have a sign that said they don’t have cold water but boiling hot water coming out of the shower is not acceptable. Mariah was very very rude and dismissive when I went to voice my concerns. Her first response was well you’re only staying one night anyways. I was staying 3 nights but that should not matter. She said I can’t do anything for you and I’ll call maintenance tomorrow. That was her response no I’m sorry or let me see if there’s another room or any other typical customer service sayings most people would say. Had to leave that night due to my disabled son not tolerating the hot room and couldn’t even cool him down with a cool shower. When I checked out Mariah was again rude. She asked for my room number and after I told her she said you’re checked out as she walked away towards the bar holding 2 bottles of wine. I asked her if I needed to do anything, she said nope BYE! With her back towards me. Now she did this in front of other guest that were in the lobby/bar area. I felt humiliated and very angry at how I was treated with such disrespect. Hotel McCoy do better with how your staff treats your guests. I give Mariah zero stars. I called the next day to let management know and he was apologetic and issued me a refund.

Clean and quiet

The staff are incredibly helpful and friendly. We arrived a few hours early and wanted to store our luggage so not to keep it in a hot car as we had a few appointments before checking in. Since our room was ready we were able to check in early. They were so kind. Our barista Saturday and Sunday morning was fantastic. Excellent coffee and personable service. Pool time on Saturday with our grandchildren was perfect. We had a great lunch and fun time with the kids. Overall, our favorite place to stay when in Tucson.