See all properties

Shibuya Excel Hotel Tokyu

4.0 star property

Choose dates to view prices

Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
Reception
View from property
View from room
Exterior

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Shibuya Crossing
    ‪2 min walk‬
  • National Stadium
    ‪3 min drive‬
  • Tokyo Tower
    ‪4 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View) | 1 bedroom, premium bedding, in-room safe, blackout drapes

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

9.0 out of 10
Wonderful
(25 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F | 1 bedroom, premium bedding, in-room safe, blackout drapes

Deluxe Twin, Non-Smoking, 13 - 19F

  • 413 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F | 1 bedroom, premium bedding, in-room safe, blackout drapes

Semi Double Room Non-Smoking, 13 - 19F

8.8 out of 10
Excellent
(43 reviews)
  • 213.5 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking | 1 bedroom, premium bedding, in-room safe, blackout drapes

Superior Double Room with Park View - Non-Smoking

8.0 out of 10
Very good
(15 reviews)
  • 215 sq ft
  • Park view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F | 1 bedroom, premium bedding, in-room safe, blackout drapes

Quad Room Non-Smoking, 7 - 12F

8.0 out of 10
Very good
(8 reviews)
  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F | 1 bedroom, premium bedding, in-room safe, blackout drapes

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)
  • 366 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking | 1 bedroom, premium bedding, in-room safe, blackout drapes

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(12 reviews)
  • 221 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Bedroom

1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Single Room, 1 Bedroom

8.4 out of 10
Very good
(29 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Twin Non-Smoking, 7 - 12F

1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(14 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Room amenity

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(14 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(21 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Non-Smoking, 7 - 12F

1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Double Non-Smoking, 7 - 12F

8.8 out of 10
Excellent
(19 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F | 1 bedroom, premium bedding, in-room safe, blackout drapes

Premier Double Non-Smoking, 14 - 19F

9.0 out of 10
Wonderful
(12 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | View from room

View Twin Non-Smoking, 13 - 19F

8.6 out of 10
Excellent
(34 reviews)
  • 325 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Excel Twin Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Excel Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Fourth Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Fourth Room

  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Premiere Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Superior Double Premiere Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Semi Double Room with Park View

1 bedroom, premium bedding, in-room safe, blackout drapes

Superior Semi Double Room with Park View

  • Sleeps 2
  • 1 Double Bed

View all photos for Excel Semi Double Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Excel Semi Double Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room With City View

1 bedroom, premium bedding, in-room safe, blackout drapes

Superior Twin Room With City View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Superior Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Double Room with Park View

1 bedroom, premium bedding, in-room safe, blackout drapes

Superior Double Room with Park View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

1 bedroom, premium bedding, in-room safe, blackout drapes

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

Standard Single - Non-Smoking

  • Sleeps 2

Superior Single - Non-Smoking

  • Sleeps 1

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Standard Triple - Non-Smoking

  • Sleeps 3

Standard 4Beds - Non-Smoking

  • Sleeps 4

Standard Double - Non-Smoking

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Superior Single - Non-Smoking

  • Sleeps 1

Twin - Non-Smoking

  • Sleeps 2

View all photos for Superior Corner Twin Room with Park View

1 bedroom, premium bedding, in-room safe, blackout drapes

Superior Corner Twin Room with Park View

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Lobby

SHIBUYA STREAM HOTEL

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.7 out of 5, Exceptional, (1020)
$266 nightly
The price was $313
The price is $266 total
All taxes and fees included in total
SHIBUYA STREAM HOTEL

About this property

Shibuya Excel Hotel Tokyu

4-star hotel in Shibuya
This smoke-free hotel features 2 restaurants, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services.
Shibuya Excel Hotel Tokyu offers 408 accommodations with safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay movies.

Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Event facilities measuring 108 square feet (10 square meters) include conference space. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This luxury hotel also offers a vending machine, multilingual staff, and concierge services. Onsite parking is available (surcharge).

Shibuya Excel Hotel Tokyu is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 25 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay movies

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self parking fee: JPY 3000 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1208 out of 1730 reviews
Rating 8 - Good. 363 out of 1730 reviews
Rating 6 - Okay. 95 out of 1730 reviews
Rating 4 - Poor. 36 out of 1730 reviews
Rating 2 - Terrible. 28 out of 1730 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kitmun

Stayed 7 nights in Apr 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic views of Shibuya and the surrounding area, elevators have glass windows to the outside for viewing the scramble crossing. Easy access to shops and restaurants, kind and helpful staff!
Stayed 2 nights in Apr 2025

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i booked a cross view corner room. this is the only purpose i booked this hotel. although the price is high. overall i like the hotel. however, it very difficult to find it if you get of train. it's just impossible to find it since there is no sign or clear direction on how to get to the hotel. I was lucky to find a guard to take us there. hotel is nice, room is clean. however the bathroom is extremely small. Bed and pillows are extra hard which cause back pain after sleep 4 days. but i think this is probably the same in all Japanese hotel. Location to shopping and Hachiko status is walking distance. restaurant on 25 floor is very nice. good food. i would recommend others to stay here.
Stayed 4 nights in Apr 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no complaints while staying at this hotel, I will definitely stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Hang

Stayed 3 nights in Mar 2025

10/10 Excellent

Terry, Redmond

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and usual Japanese hospitality. Breakfast buffet is very good if you can score a cheap add on to the room.
Stayed 6 nights in Apr 2025

10/10 Excellent

Orlando Alfonso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, quiet and with a convenient location. I will definitely book this hotel again. Thanks
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

8/10 Good

Blake

Traveled with partner
Liked: Cleanliness, staff & service
Good hotel in Shibuya area.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel!
Stayed 3 nights in Apr 2025

8/10 Good

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location..we did struggle to find the hotel on arrival, but this is due to all the construction work being carried out in the area
Stayed 3 nights in Apr 2025

8/10 Good

Emmanuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints.
Stayed 3 nights in Apr 2025

10/10 Excellent

Yu Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and wonderful staff.
Stayed 2 nights in Feb 2025

2/10 Terrible

Raquel

Stayed 3 nights in Apr 2025

6/10 Okay

Carole

Liked: Staff & service
Disliked: Property conditions & facilities
The location of the hotel is in a very very busy area but very convenient to the Shibuya station. The bathroom and room were very old and small. The bathroom had a bath tub and it made cracking noise when u get in and every time you turn or move. The hotel was hard to find by all our tour guides. We paid too much for a room like this. I don’t think we will stay there again on our next trip.
Stayed 1 night in Apr 2025

10/10 Excellent

Darren

Stayed 3 nights in Apr 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is conveniently located next to Shibuya train station, Shibuya Scramble Crossing, Hachi statue, convenient stores, restaurants, and Mark City building with many food and confectionary vendors. Lots of bento box meals Staff (fluent English) are super friendly and helpful. At least one or two staff stand in front of registration area waiting to assist hotel guests. If you need a taxi, they'll arrange one for you, wait is less than 10 minutes. They even escort you to the pick up area. You'll really enjoy the convenient location. Hard to beat.
Stayed 5 nights in Apr 2025

6/10 Okay

Phyllis

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was really looking forward to my stay, but I was a bit disappointed that the room didn’t quite match the pictures shown online. It also ended up being more expensive than I originally booked it for—I paid over $400 a night, which felt steep considering the limited amenities provided. The room just didn’t feel worth the price. That said, the view from my room was absolutely stunning and definitely the highlight of my stay. Also, the housekeeping team did an excellent job—my room was always spotless and well-kept. I appreciated that level of cleanliness and attention to detail. Overall, it had some great moments, but I expected a bit more for what I paid.
Stayed 4 nights in Apr 2025

10/10 Excellent

Yuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful hotel, easy walk to everywhere, connecting to a subway and a shopping center. Staff are very friendly and helpful. Standard rooms are consider big for the location, clean and full or considering features. The only thing this place could add is more dining and bar options.

10/10 Excellent

Donterio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about the property was how close to the train station and to the Shibuya crossing.. the staff were very helpful even though I spoke no Japanese. Response to requests were very fast.
Stayed 5 nights in Apr 2025

8/10 Good

LINDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a large property and has all the amenities that are standard. The room was clean and well-appointed. The bed was comfortable. We were given a room with a view of the Shibuya Scramble Crossing, which was a pleasant surprise. The only thing we would have liked, which was not available, is a self-service coffee station (not the instant packets availablein the room). Disappointed that such a beautiful, large facility didn't have something that's found in basic hotels. All in all, a conveniently located, safe and clean hotel.
Stayed 1 night in Apr 2025

2/10 Terrible

Jorge, Thousand Oaks

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had a very disappointing stay at Excel Hotel. The photos and descriptions online were completely misleading. The room was outdated, poorly maintained, and lacked basic cleanliness. The overall condition of the room felt unhygienic and sub-par for the price paid. The service was equally lacking—staff were unresponsive and didn’t address the concerns raised during my stay. What’s worse, this hotel was rated fairly high on Expedia, which clearly wasn’t a reflection of its true condition. It felt like false advertising, and I wouldn’t have booked if I had known what to expect. I strongly urge Expedia to reevaluate how they rate and list hotels on their platform. Customers rely on that information, and in this case, it led to a very poor experience. I won’t be returning and definitely don’t recommend this hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location right next to the Shibuya Scramble Crossing. Hotel was top notch we even had a view of the crossing from our room. Hotel sits on top of a mall and main train station.
Stayed 4 nights in Apr 2025