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Sakura Cross Hotel Ueno Okachimachi

2.5 star property

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Photo gallery for Sakura Cross Hotel Ueno Okachimachi

Double Room | Desk, free WiFi
Desk, free WiFi
Front of property - evening/night
Reception
Family Room, Balcony, 4-5 Floor, No Elevator | Balcony

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Free WiFi

Explore the area

Map
2-10-12 Kojima, Tokyo, Tokyo, 111-0056
  • Ueno Park
    ‪15 min walk‬
  • Sensoji Temple
    ‪2 min drive‬
  • Tokyo Skytree
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪21 min drive‬

Room options

View all photos for Family Room, 4-5 Floor, No Elevator

Desk, free WiFi

Family Room, 4-5 Floor, No Elevator

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Room, 4-5 Floor, No Elevator

Desk, free WiFi

Deluxe Family Room, 4-5 Floor, No Elevator

  • Sleeps 8
  • 2 Double Beds, 1 Double Bunk Bed and 1 Twin Futon

View all photos for Family Room

Desk, free WiFi

Family Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room

Double Room | Desk, free WiFi

Double Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Futon

View all photos for Deluxe Family Room

Desk, free WiFi

Deluxe Family Room

  • Sleeps 8
  • 2 Double Beds, 1 Double Bunk Bed and 1 Twin Futon

View all photos for Family Room, Balcony, 4-5 Floor, No Elevator

Family Room, Balcony, 4-5 Floor, No Elevator | Desk, free WiFi

Family Room, Balcony, 4-5 Floor, No Elevator

  • Sleeps 5
  • 2 Double Beds and 1 Twin Bunk Bed

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About this property

Sakura Cross Hotel Ueno Okachimachi

Hotel in Taito
This smoke-free hotel features free WiFi in public areas and a vending machine.
Sakura Cross Hotel Ueno Okachimachi offers 10 accommodations with slippers and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include showers, bidets, and complimentary toiletries. This Tokyo hotel provides complimentary wireless Internet access.

Sakura Cross Hotel Ueno Okachimachi features a vending machine. Public areas are equipped with complimentary wireless Internet access.

Sakura Cross Hotel Ueno Okachimachi is a smoke-free property.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room refrigerator

Conveniences

  • Vending machine

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and smart lock details; access will be through a private entrance
For any questions, please contact the property using the information on the booking confirmation

Access methods

Private entrance, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Sakura Cross Okachimachi Tokyo
Sakura Cross Hotel Okachimachi Hotel
Sakura Cross Hotel Okachimachi Tokyo
Sakura Cross Hotel Okachimachi Hotel Tokyo
Sakura Cross Ueno Okachimachi
Sakura Cross Hotel Ueno Okachimachi Hotel
Sakura Cross Hotel Ueno Okachimachi Tokyo
Sakura Cross Hotel Ueno Okachimachi Hotel Tokyo

Sakura Cross Hotel Ueno Okachimachi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 102 reviews
Rating 8 - Good. 32 out of 102 reviews
Rating 6 - Okay. 8 out of 102 reviews
Rating 4 - Poor. 2 out of 102 reviews
Rating 2 - Terrible. 4 out of 102 reviews

9.4/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service

No consideration hotel, has no elevator too.

I know that there is no refund, but I talked to hotels.com, and they said they would gladly refund me if this hotel agreed. Sadly, their manager is did not consider our request. I told them that my purpose in going to Japan was to bring my daughter there, but sadly, my daughter became sick and could not travel. They did not give me even a partial refund or any other solution. I gave them a month notice.
Stayed 7 nights in Mar 2025

10/10 Excellent

Rebecca

Stayed 8 nights in Feb 2025

10/10 Excellent

Isaac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations, which is important to note, as there is no lift, plenty of stairs to haul your luggage up, no luggage storage or forwarding options and an automated check-in process that relies on receiving a code to check-in a day or two before. Knowing and expecting all this beforehand, you can plan accordingly and it’s no problem at all. The room was clean, functional and very comfortable. Rubbish removed daily and fresh towels provided. It’s a great area that is quiet but very convenient and right near a station and 7 Eleven. Excellent location actually once you get to know the area a bit.
Stayed 4 nights in Dec 2024

2/10 Terrible

Frances

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

I could never get the help needed and was unable to stay. After staying outside in the cold attempting to receive the code I had to find another hotel. Called hotels.com and the hotel refuse to send the info needed so we can get the code to stay. Every day I checked and they still could not provide the website so nor even come and meet me to help me. Only communication was through message and was still unable to help me provide information to receive the code to check in.
Stayed 4 nights in Dec 2024

8/10 Good

Zaira

Stayed 9 nights in Nov 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area and nice rooms with all we needed. I read that there was no housekeeping but they came and took our trash away and gave us new towels. It was simple and no fuss.
Stayed 4 nights in Nov 2024

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with comfy beds ... no elevator at all though so keep that in mind.
Stayed 2 nights in Sep 2024

8/10 Good

Ta

The room was nice.
Stayed 4 nights in Aug 2024

10/10 Excellent

Van Khanh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Alex

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Pros and cons

We liked the room and the location. It is close to the metro and to a few useful shops. The kids loved the park and bunk beds. Self check in was a pain as the code was buried deep in old emails and then resent after we'd arrived. We didn't see anyone on reception in 5 days and the front door is always unlocked. Even though Japan is safe this felt a little odd. We also found that our door wasn't properly latched after a towel chance one day.
Stayed 5 nights in Aug 2024

10/10 Excellent

frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Beautiful interior design. The only thing that it doesn’t have the elevator. The good thing is the price is much less compared to other hotels near by.
Stayed 1 night in Aug 2024

10/10 Excellent

patrick

Liked: Amenities
The place is clean and the shower and toilet are separate so that’s convenient since there were 6 of us. The staff is very nice and they store our luggage and put it in our room. We will definitely stay here again. Close to train station, only 5 mins walk to the station.
Stayed 1 night in Jul 2024

10/10 Excellent

James Carl

Stayed 3 nights in Jul 2024

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for families
Stayed 5 nights in Jun 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a really nice option for staying in the area. The neighbourhood is relatively central but quiet, low-rise, with many young kids and families which is an appealing side to the city you might not get from a bigger tourist hotel in other neighbourhoods. Easy to access (no staff on site but automatic check in etc was straightforward). Note you are really just renting a bed and a bathroom, clean and comfortable, but there was very little space in the room for anything else, including eg a chair, a table etc.
Stayed 2 nights in Jun 2024

10/10 Excellent

sunil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Property is clean, walkable to station. No elevator.
Stayed 2 nights in Jun 2024

10/10 Excellent

Hawi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient.
Stayed 1 night in Jun 2024

10/10 Excellent

Andy

Stayed 2 nights in May 2024

6/10 Okay

hua

In general, it is fine
Stayed 1 night in Dec 2023

8/10 Good

Diana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The space and decore in this property is great, our family loved it. If you are allocated a room for 4 people, be prepared to walk up 5 flights of stairs. There is a humming noise that drones on throughout the night. If you are a light sleeper, you are likely to be affected. This hotel does not have a washing machine. It has a jug but no complimentary tea or coffee.
Stayed 3 nights in Feb 2020

4/10 Poor

Abdullah

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Sakura Cross!

Checking in was a nightmare. Reached in the middle of the night and had to self check in as there is no staff available at night. Hotels.com booking reference was not acceptable. Then managed to find another reference that was emailed by the hotel. The lobby is virtually non existent. Too congested a place. The high tech bathroom gadgets had no English instruction, everything in Japanese. Was not happy at all.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Hotel staff work without service mind.We have big 4 luggage, arrive at the hotel about 2 pm. staff said "check-in time is 4 pm. Can't keep the luggage here. Especially if i want check-in before 4 pm. I have to pay 4000 Yen. So bad. And my room is the 5th floor. me and friends must carry the lugage go to the room without elevater.4 lugage, 15-20 kilogram / lugage.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveler

Stayed 1 night in Dec 2019

10/10 Excellent

Gertrude

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, newly remodeled, very clean. Guest needs to retrieve message for reservation confirmation number before arrival and it is self check in, no staff. Property has 5 floors and no elevator.
Stayed 2 nights in Dec 2019