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Superior Inn Hotel and Conference Centre Thunder Bay

3.0 star property

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Photo gallery for Superior Inn Hotel and Conference Centre Thunder Bay

Bar (on property)
Indoor spa tub
Breakfast area
1 bedroom, desk, laptop workspace, blackout drapes
Reception

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • Bar
  • Pet friendly
$128
includes taxes & fees
Oct 4 - Oct 5

Explore the area

View in a map
555 Arthur St W, Thunder Bay, ON, P7E 5R5
  • Place, Fort William Gardens
    ‪5 min drive‬
  • Place, Thunder Bay Regional Health Sciences Centre
    ‪7 min drive‬
  • Place, Intercity Shopping Centre
    ‪8 min drive‬
  • Airport, Thunder Bay, ON (YQT-Thunder Bay Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Bathtub, Pool View

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Bathtub, Pool View

  • 285 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

  • 280 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Pool View

  • Sleeps 5
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Poolside

1 bedroom, desk, laptop workspace, blackout drapes

Superior Room, 2 Queen Beds, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Room, Multiple Beds

1 bedroom, desk, laptop workspace, blackout drapes

Business Room, Multiple Beds

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

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About this property

Superior Inn Hotel and Conference Centre Thunder Bay

3-star Thunder Bay hotel with restaurant
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a hot tub are onsite. Change of towels is available on request.
Superior Inn Hotel and Conference Centre Thunder Bay offers 181 accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide and a fitness center.
In addition to a children's pool and an indoor pool, Superior Inn Hotel and Conference Centre Thunder Bay provides a waterslide and a hot tub. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 15070 square feet (1400 square meters) include a conference center. This family-friendly hotel also offers a fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Superior Inn Hotel and Conference Centre Thunder Bay is a smoke-free property.

Lake and Spruce - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CAD 85.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday, Tuesday, and Wednesday:
  • Children's pool
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CAD 30 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: CAD 85.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Victoria Inn Hotel Thunder Bay
Victoria Thunder Bay
Victoria Inn Hotel Convention Centre Thunder Bay
Victoria Inn Hotel Convention Centre
Superior Conference Thunder
Victoria Inn Hotel Convention Centre
Superior Inn Hotel Conference Centre Thunder Bay
Superior Inn Hotel and Conference Centre Thunder Bay Hotel
Superior Inn Hotel and Conference Centre Thunder Bay Thunder Bay

Reviews

Superior Inn Hotel and Conference Centre Thunder Bay Reviews

6.8

7.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 299 out of 1059 reviews
Rating 8 - Good. 254 out of 1059 reviews
Rating 6 - Okay. 214 out of 1059 reviews
Rating 4 - Poor. 136 out of 1059 reviews
Rating 2 - Terrible. 156 out of 1059 reviews

Reviews

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. Pool & hot tub were great. Air conditioning was not working, but we managed just fine. Would stay here again.
Stayed 2 nights in Jun 2025

2/10 Terrible

Nadine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room’s carpet was visibly dirty and in areas it was patchy wet. The room smelled of cigarettes and was musty, there was no air flow or air conditioning. The staff were friendly. This hotel is in dire need of inspection, my asthma has flared with this stay. Our Kids did not feel safe leaving early in the morning due to large number of intoxicated people out front doors. We left this place as fast as we could, and will never be back. Wish I could have canceled room and got reimbursed. Do not trust expedia reviews, look elsewhere, they were night and day.
Stayed 1 night in Jun 2025

4/10 Poor

Ester

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Carl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wondered if it was a homeless shelter,many sketchy people in and around
Stayed 1 night in Jun 2025

4/10 Poor

Vanessa

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Nous n'irons plus.

La climatisation ne fonctionnait pas. Une petite fenêtre et aucun ventilateur disponible
Stayed 1 night in Jun 2025

10/10 Excellent

Mary

Stayed 1 night in Jun 2025

6/10 Okay

Salai

Stayed 2 nights in Jun 2025

2/10 Terrible

Frank

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Experience, Unhelpful Management

Booked this hotel twice, first stay was okay (other than the pool being closed) but the second was atrocious and completely unacceptable on multiple fronts. First of all, the air conditioning system for the entire hotel was broken, during a June heatwave. Secondly, the bathroom door handle broke upon closing the door (we did not even touch the door lock or anything), locking my family member inside. Maintenance took twenty minutes to get the door open, and when we reported this to the front desk, we were informed that this had happened before, and an incident report would not be filed (merely noted down in the shift log). When we asked to speak to a manager, we were told that all three managers were away right now, and would not be returning until more than a week later. They gave us three business cards and told us we would have to contact the managers ourselves, after they returned to work, if we wished to pursue the issue further. This was a terrible experience, and one I hope is not shared by others in the future.
Stayed 1 night in Jun 2025

8/10 Good

Donna

Liked: Cleanliness, amenities
Stayed 1 night in Jun 2025

2/10 Terrible

Amy, Terrace Bay

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very clean, very noisy, extremely warm and humid in the rooms with no air conditioning or fan.
Stayed 1 night in Jun 2025

4/10 Poor

Nancy

Disliked: Cleanliness, property conditions & facilities
Staff were friendly and courteous. Rooms were old, flooring was falling apart and sticky spots all over. Cooling system didn’t work but we were offered a small fan. Would not recommend especially for the price. Seriously disappointed.
Stayed 1 night in Jun 2025

2/10 Terrible

Gurpal

Ac not working
Stayed 1 night in Jun 2025

6/10 Okay

Lorraine

Traveled with partner
Liked: Cleanliness, amenities
Property was clean and felt safe. Excellent restaurant on site. Pool area looked nice but we didnt use it. Room was dated and could use an upgrade. Bed was too soft for us and the pillows were thick and uncomfortable. Our neighbor had a very loud visitor at 10 and again at 3 in the morning. Walls seemed thin as the TV kept us awake in the early morning hours.
Stayed 1 night in Jun 2025

6/10 Okay

John

Traveled with partner
Disliked: Property conditions & facilities
The room & property was good, except the A/C was not working in our room. The 1st day was OK, since the temperature was only 20C. The next day was 32C, and with no A/C in room was very uncomfortable. NOT HAPPY.
Stayed 2 nights in Jun 2025

4/10 Poor

Lorena

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel in its day would have been amazing. It is huge, had a pool and was a convention centre but it has seen better days. The staff were very friendly. You can tell they are doing things to upgrade areas but when we got there we were told the air conditioning was down throughout the hotel. Then we got to the room and you could smell smoke and it was kind of musty smelling. It was supposed to be a non smoking room. Plus there was stains on the floor. To be honest we would have moved to another hotel but it was late and we had driven over 9 hours so we stuck it out. We were supposed to stay here on the way back but we have cancelled and will stay somewhere else.
Stayed 1 night in Jun 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a good stay but the breakfast was brutal.
Stayed 1 night in Jun 2025

2/10 Terrible

Sharmista

Traveled with group, Traveled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property looked nice, easy to find. Our room on the third floor looked nice and clean, except it was boiling hot. There were no working AC in the room. The front desk staff did not disclose this when I was checking in. She watched me haul all our luggage through the construction zones inside the property, but did not mention that the room ac was broken on this very hot day. We could not stay there, as it would have made us, and our dog sick. I dragged all our luggage back downstairs and canceled our reservation. Not a good experience. Make sure that you verify that your room has working climate control before you haul everything upstairs.
Stayed 1 night in Jun 2025

2/10 Terrible

John

No Air Conditioning. Tattered and generally grubby. Broken toilet set. Leaking toilet. No Air Conditioning. Shuttle is not guaranteed, you can not make a reservation and you are dependent on whether an authorized driver shows up. In our case they did not and we were scrambling to get to the airport. No Air Conditioning. Broken microwave.
Stayed 3 nights in Jun 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

2/10 Terrible

James

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was a DUMP. It was filthy, the AC was broken, the microwave was broken, the window wouldn't close/open without a great deal of effort, and the other guests were quite noisy.
Stayed 4 nights in Jun 2025

10/10 Excellent

Natasha

Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, the temp housing makes it difficult for them but they were all fantastic.
Stayed 6 nights in Jun 2025

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Jun 2025

2/10 Terrible

ANDREW

Disliked: Cleanliness, property conditions & facilities
Had I known that there was no air conditioning in this place I never would have booked. And because I booked online with Expedia I cannot cancel and get my money back.
Stayed 1 night in Jun 2025