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Thousand Palms Vacation Packages

Love the place but the kitchen supplies are low grade & a few maintenance issues that were taken care of promptly.

Great service and excellent costumer service

Great staff that were very kind and helpful. Property needs cleaning. Rooms need deep cleaning. Upholstery needs deep cleaning. Showing age and a little dingy. Bathrooms are very nice. There were no blow dryers however.

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We previously attempted to communicate directly with the property manager about our concerns, but didn’t receive any response. Below are the issues we experienced: During check-in, issues with the front door lock and access code after traveling 14+ hours and it being 100+ degrees outside (poor communication); Garbage left in guest bedroom dresser (McDonald’s cup with liquid); All nightstands dusty and dirty; Hand soap, body wash, shampoo, and conditioner bottles empty or nearly empty in guest bathroom; Guest shower drain clogged in bathroom and drained very slowly; AC vent rattled loudly in master bedroom, and every time it shut off through the night it sounded like a door slamming shut; Old food left in freezer; Several kitchen drawers had food crumbs in them and were dirty; Pool dirty with debris and dead lizards; Broken landscaping lights and other debris/trash in outdoor areas (front porch and around pool); Foosball table broken and unusable; No instructions regarding trash pick up found. Trash bin full upon arrival with little room for our trash; 3rd night - home lost power in master bed and bath. Took several hours to resolve. Communication was poor until a maintenance worker finally called. He was helpful. We took care of the smaller items and worked around things, but wanted the property manager to know so these issues can be fixed for future guests. To date, no acknowledgment or response was received. Would not stay here again.

The property was amazing, lots of onsite activities (swimming pool, ping pong table, pool table, BBQ etc.). All were fun and fully functional. We had no issues with the property at all. Close to lots of stores and restaurants. House was clean and felt like home away from home. Very family friendly space, the kids loved it and want to go back. Check in was easy and so was check out.