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Thermal Vacation Packages

This property is in flux between management companies. Twice maintance had to come. Lots of noise from adjacent rooms getting renovated, and trucks! Dark, dingy, in need of updating. Could go on, but to much to list. Not enough other places to upgrade.

We arrived on a Sunday and were given an inferior room, small and across from maids quarters and next to reception. The reception played loud music, which we complained about. We requested to be moved for those reasons and after smelling gas outside the patio of our room. The hotel was not full by any stretch, we couldn’t understand why we were given a closet size room when better rooms were available. Reception had to call gas co to investigate the leak. We were moved to a larger room and not offered help moving our things. This room had NO nite stands and lamps next to the bed. The tv could be watched by only 1 chair in the room as it was at a weird angle and sat on the dresser. The floor in the bathroom terribly slippery, esp when wet. The bed in both rooms sits on a platform with sharp corners where it was easy to hit your shins, terrible choice of bed frame. While the outside view was great, we were disappointed in the overall experience. Someone needs to take a serious look at the room set up.

The property was amazing, lots of onsite activities (swimming pool, ping pong table, pool table, BBQ etc.). All were fun and fully functional. We had no issues with the property at all. Close to lots of stores and restaurants. House was clean and felt like home away from home. Very family friendly space, the kids loved it and want to go back. Check in was easy and so was check out.

WOW! First, I have to say our VRBO by another host cancelled 3 hours while we were on our way to Palm Springs, and we were scrambling to find somewhere to stay for 4 days for our daughters cheer competition. When looking for places at that time, this listing popped up and we decided to book it. To be fair, I didnt even look at the pictures, I just saw a place to stay, the right amount of beds and bedrooms and booked it. Right away the host reached out with check in instructions and when we walked in we were in shock. It is a beautiful house with an arcade in the garage, Pickle ball and putting green outside, and the most perfect fire pit next to the pool and spa. We were in awe that this was available for our stay. The kitchen was fully stocked, the bathrooms and rooms were spacious and had TVs. The middle island was perfect for us all to gather around while we made dinner, and chatted. Because of this, we are hoping to book again next year when we head back to Palm Springs for the cheer competitions, even though this home is in Indio. The drive to Palm Springs in the morning was great, and didnt feel long at all. Our kids were happy, and overall it was an experience we will never forget!

Dirty property. Dirty linens, sheets, towels. Dust and crumbs everywhere. Wrong hand soaps provided. Off-brand toiletries. It took 12 hr for the host to respond the first night. I could have stayed elsewhere for much cheaper and cleaner.