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The location was phenomenal, it was so close to everything I needed, including good restaurants. The towel situation was a little bit weird, they had these disposable towels that you used. That was not great for washing long hair but otherwise everything was excellent.

Beautiful hotel and grounds. Shuttle was not always free, and hours are limited if you don’t reserve in advance. Disney shuttle times and breakfast opening time make it difficult to have included breakfast and use shuttle. (Breakfast starts at 7. Disney shuttles are at 630 and 730am) and they stop at another hotel so it’s an hour shuttle. We ended up using DiDi to/from Disney. I chose this hotel largely because they had 24-hour shuttle but I found they could schedule a taxi or driver 24-hours with notice which most hotels can do, so I would not choose specifically for this service. However, it really is a beautiful hotel if you don’t fully count on free shuttle. Also I had to show my reservation confirmation that I had booked room with breakfast, as they were trying to charge me for breakfast. It was quickly rectified.

The room was beautiful and clean, the hotel historic, the location perfectly situated on the Bund, the staff attentive, extremely polite and helpful. Loved the experience, top notch.

Very helpful and friendly staff! Room was spacious and child friendly.

**The Best Hotel Experience of My Life!** This was truly the best hotel experience I've ever had! The hotel facilities were stylish, modern, and luxurious, and the staff were exceptionally friendly and welcoming. The location was also very convenient, with easy access to the airport. I also highly recommend visiting **Archie's**, a restaurant nearby. The food and atmosphere were absolutely fantastic! I had an amazing stay and would definitely love to come back. Highly recommended!

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