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We absolutely loved at stay at Chateau Star, it was more then what we expected. Breakfast buffet was exceptional. Staff were friendly and helped as much as they could given language barrier, really only had 1 staff member who spoke English which was great as we weren't proficient with the translation apps immediately. Rooms were clean and we were super comfortable. There were plenty of restaurants and cafes, along with sone corner stores a short walk away. We will definitely be staying there again.

Rooms were very clean and quiet. Staffs were very helpful in general, and vehicle used for transfer to Disney land was classy. Hot spring was awesome and relaxing. Restaurant food were great quality. Overall highly recommended.

Architecture was authentic and beautiful, all the courtyards and gardens. It all came to life after dark as well when the lights came on. Staff were very friendly and helpful

The location is really nice and the apartment large and comfortable. We had a couple issues (internet & bedding) but the staff reacted quickly to try and resolve the problems. Everyone was kind and responsive. Lots of restaurants and things to do nearby.

Absolutely loved this stay. Just a 10-minute walk to the Bund, with charming old houses along the way. The room was spotless, the bed super comfortable, and I slept like a baby. Great water pressure in the shower. The laundry room on the 4th floor was a huge plus—wash and dry in one go. Nice gym for a quick morning workout, and the rooftop terrace has an amazing view of Lujiazui at night. Front desk staff were friendly, efficient, and even recommended some great local Shanghainese restaurants. Would definitely stay again.

If you’re booking this place for an amazing room with an amazing view and a bath tub by the window you will not be disappointed. If you are booking this for the pool area, don’t get your hopes up, it feels more like a public bath house than a luxury hotel pool, similar feel with the spa. The overall hotel and rooms are nice, I just felt like they needed a deep clean and a bit of TLC, grouting etc. light switches and AC seemed to have a mind of their own and didn’t always respond to pressing the light switches. I loved staying here, but that’s my constructive criticism. It misses a few of those tick boxes that take it upto being a world class hotel. More of an Instagram hotel that looks great for the pictures

All rooms were clean when I checked in. The staff was very helpful since it was my first time to stay in a residential area in China, and had a lot of questions, ie how to open the door, how to use the washing machine, etc. The staff answered my questions within a minute.