Search Deals on

Suzhou Vacation Packages

they seem to be abusing animals 😳😳😳

Limited english speaking staff.

Hi , Ni Hao. The hotel was so clean ⭐️⭐️⭐️⭐️⭐️and maintained well with the staff .There is an outside pool that looks beautiful from the top as it is a heart shaped . Although , I did not managed to use it as we only had a limited time .. ⭐️⭐️⭐️⭐️⭐️. The staff that we met with my daughter in the reception from day one till we checked out had loads of patience. 😊😊😊😊😊Every time I go and ask for questions they are really helpful in translating it to English from Chinese . They both wears a smile and willing to help .The shuttle is free going to Disneyland Shanghai.( only around 18 minutes from this hotel) There are options in the buffet breakfast , so you can choose what you want . I hope I took a photo with the two staff that accommodated as when we arrived so I can ask for their names .They are pretty , always wears a smile and are willing to help . I have left the Teddy Stuff toy in the room and is waiting for it to get arranged and shipped. I will recommend it for travellers whether for group of friends, single , couple or family groups .So , if you visit Shanghai -do book here. Lizel Ibanez -United Kingdom

If you’re booking this place for an amazing room with an amazing view and a bath tub by the window you will not be disappointed. If you are booking this for the pool area, don’t get your hopes up, it feels more like a public bath house than a luxury hotel pool, similar feel with the spa. The overall hotel and rooms are nice, I just felt like they needed a deep clean and a bit of TLC, grouting etc. light switches and AC seemed to have a mind of their own and didn’t always respond to pressing the light switches. I loved staying here, but that’s my constructive criticism. It misses a few of those tick boxes that take it upto being a world class hotel. More of an Instagram hotel that looks great for the pictures

Terrible clean and poor maintenance of equipments, very friendly staff

Sticky surfaces, traces of spit and other disgusting things on the walls and in the shower, the air conditioner works when it feels like it and it's completely moldy inside, clear traces of mold in the corners of the room. The worst was a constant smell of sewage coming up from bathroom and sink. The last day the smell got so bad i felt nauseous, there were even flies that i guess came up from the sewage. The room doesn't remotely worth the price.