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DoubleTree by Hilton Hotel Syracuse

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Syracuse

Reception
Exterior
Reception
Reception
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
$130
includes taxes & fees
Jan 15 - Jan 16

Explore the area

View in a map
6301 Route 298, East Syracuse, NY, 13057
  • Place, Brooklawn Golf Course
    ‪1 min drive‬
  • Place, Destiny USA
    ‪7 min drive‬
  • Place, Syracuse University
    ‪10 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(35 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(4 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(13 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds, Balcony

7.0 out of 10
Good
(12 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Accessible, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

2 Double Beds with Balcony, Non-Smoking

  • Sleeps 4

Room With 2 Double Beds-Non Smoking

  • Sleeps 4

Guest Room With 2 Double Beds And Bathtub-Mobility Accessible Non-Smoking

  • Sleeps 4

King Room with Balcony-Non-Smoking

  • Sleeps 3

Mobility/hearing Access King Room with Tub

  • Sleeps 3

Mobility/hearing Access Two Double Room with Bathtub

  • Sleeps 4

Mobility/hearing Access Two Double Room with Roll in Shower

  • Sleeps 4

Mobility Access Two Double Room with Roll in Shower

  • Sleeps 4

Mobility/hearing Access King Room with Roll in Shower

  • Sleeps 3

King Room-Non-Smoking

  • Sleeps 3

View all photos for Standard Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(49 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

DoubleTree by Hilton Hotel Syracuse

4-star East Syracuse hotel with indoor pool
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
DoubleTree by Hilton Hotel Syracuse offers 250 accommodations with MP3 docking stations and safes. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
DoubleTree by Hilton Hotel Syracuse features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. This 4-star property offers access to a 24-hour business center and 8 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 16006 square feet (1487 square meters) include conference space. This East Syracuse hotel also offers a terrace, a vending machine, and multilingual staff. A roundtrip airport shuttle is complimentary to guests (available on request). Onsite self parking is complimentary.

DoubleTree by Hilton Hotel Syracuse is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to 11:00 PM on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 9:30 AM for a fee: USD 5 to 17.95 for adults and USD 5 to 12.95 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 16,006 square feet of conference space
  • 24-hour business center
  • 8 meeting rooms
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 7 floors
  • Banquet hall
  • Built in 1977
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 50 lbs per pet
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 17.95 for adults, and USD 5 to 12.95 for children
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Syracuse
DoubleTree Hilton Syracuse
DoubleTree Syracuse
Hilton DoubleTree Syracuse
Hilton Syracuse
Hilton Syracuse DoubleTree
Syracuse DoubleTree
Syracuse Hilton
Syracuse Hilton DoubleTree
Doubletree East Syracuse
Doubletree Hotel East Syracuse
East Syracuse Doubletree
DoubleTree Hilton Syracuse Hotel
Doubletree By Hilton Syracuse
DoubleTree by Hilton Hotel Syracuse Hotel
DoubleTree by Hilton Hotel Syracuse East Syracuse
DoubleTree by Hilton Hotel Syracuse Hotel East Syracuse

DoubleTree by Hilton Hotel Syracuse Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 565 out of 1007 reviews
Rating 8 - Good. 183 out of 1007 reviews
Rating 6 - Okay. 147 out of 1007 reviews
Rating 4 - Poor. 64 out of 1007 reviews
Rating 2 - Terrible. 48 out of 1007 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Debbie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Eila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic buffet breakfast!
Stayed 1 night in Oct 2025

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
I landed at the airport and needed the shuttle to the hotel. It took over 20 mins of calls and bot chats to finally speak with the hotel and then another 15 mins for shuttle to get to the airport. Shuttle driver was great, young guy, very courteous. At hotel I waited at restaurant table for 15 mins and no one came to ask for my order, I finally went to the bar and waited another 10 mins for someone to finally pay attention to me so I could get a drink. Bartender had no clue what the drink was and asked me what was in it. Told her I didn’t know it’s their special on the board. She found the directions and made the drink but told me she had to substitute the pear for passionfruit. I took the drink to my room and was sorely disappointed in it. Overall, hotel was nice and clean but some of the service and ability to contact them is unacceptable.
Stayed 1 night in Oct 2025

8/10 Good

Teresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Close to airport. Shuttle service. Bar. Restaurant with good food. Water and warm cookie upon arrival.
Stayed 1 night in Oct 2025

10/10 Excellent

yanira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Safe location, easy access
Stayed 1 night in Sep 2025

10/10 Excellent

Alyssa

Stayed 2 nights in Oct 2025

10/10 Excellent

Graig

Stayed 1 night in Oct 2025

10/10 Excellent

Clarke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gym is excellent. Meets all my needs. The room is great.
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room.
Stayed 1 night in Oct 2025

10/10 Excellent

Alicia Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe!
Stayed 2 nights in Sep 2025

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt very safe. Staff are super helpful and friendly.
Stayed 2 nights in Sep 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean! Comfy bed! Difficult to get room cool to our liking -common problem. Staff were very friendly.
Stayed 1 night in Sep 2025

6/10 Okay

Olga

Business traveler, Traveled with family
The property is clearly run down with only improvement done in the common areas such as lobby, gym
Stayed 1 night in Sep 2025

8/10 Good

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was adequate
Stayed 1 night in Sep 2025

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Sep 2025

8/10 Good

Prakash

Stayed 1 night in Sep 2025

10/10 Excellent

Robby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service was great
Stayed 2 nights in Sep 2025

6/10 Okay

jeanne

Stayed 1 night in Sep 2025

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet room, excellent dinner
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Stayed 2 nights in Sep 2025

2/10 Terrible

Mary

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

NOT AS ADVERTISED!

NOT as advertised AT ALL! Looks like a mix between a motel 6 and a run down nursing home. Smells like it too. Lobby is the only “nice” part!
Stayed 1 night in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Zachary

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First room wasn't cleaned. The second room has mold on the soap and the manager was condescending and ignored us.
Stayed 1 night in Sep 2025